Recensioni su The Fern Kesarval Hotel & Spa, Verna Plateau - Goa

Risposta dalla struttura: Dear Valued Tripadvisor Guest, Greetings from "The Fern Kesarval Hotel & Spa,Goa"!! It's delightful to hear that your stay with us met your expectations! We pride ourselves on offering exceptional room service and maintaining pristine cleanliness, so your positive remarks regarding these aspects truly resonate with our team's efforts. It's equally reassuring to know that our staff were attentive and proactive in addressing your needs throughout your stay – guidance and support when issues arise is something we take very seriously. We're thrilled that your dining experience was satisfying and that the variety of food in our buffet was to your liking. Your recognition of Srimant and his generous approach to service and guest interaction is much appreciated; feedback like this is incredibly encouraging for our staff. Continuous improvement is our goal, and experiences like yours inspire us to keep striving for excellence. We look forward to the opportunity to serve you again and provide another memorable experience. Thanks and regards, Ajay Singh, General Manager, The Fern Kesarval Hotel & Spa, Goa Email: gm.fr.kesarval@fernhotels.com

Risposta dalla struttura: Dear Mr.Vijay, Greetings from "The Fern Kesarval Hotel & Spa,Goa"!! It's rewarding to hear that the reception team’s friendliness and professional conduct made a positive impression. We take pride in our spacious, clean, and comfortable rooms, alongside the commendable dedication of our room service staff. Your shout-out for Jyotshna and Khemlal is genuinely appreciated; they strive to offer service with humility and efficiency. We're also delighted that you relished the hygienic and flavorful food options we provide. Your recommendation is highly valued, and we look forward to welcoming you back for another stay that feels just like home. Thanks and regards, Ajay Singh, General Manager, The Fern Kesarval Hotel & Spa, Verna-Goa Email:gm.fr.kesarval@fernhotels.com

Risposta dalla struttura: Dear Valued Trip Advisor Guest, Greetings!! We're thrilled to hear you enjoyed your time with us and that our service met your expectations. Your plan to return with your family is the best compliment we could hope for! Rest assured, we are taking your feedback regarding taxi services seriously, and we're looking into making enhancements for a smoother transportation experience. We also noted your comment on bike services, and we will work on improving this aspect as well. It's wonderful to know that our service station made a positive impression on you. We aim to ensure every aspect of your stay is pleasant, and it brings us joy to know we succeeded during your visit. Your kind words about our staff's behavior are very much appreciated and will be shared with the team. We look forward to welcoming you back soon for another enjoyable experience. Thanks and regards Ajay Singh, General Manager, The Fern Kesarval Hotel & Spa, Goa Email: gm.fr.kesarval@fernhotels.com