The Riviera Maya Edition at Kanai

房間很大，衞生條件也好，很乾凈，地理位置太偏僻，外出如果沒有車出行很不方便，衹能酒店派車，沒有Uber可以打，交通不方便，吃東西衹能在酒店吃，很不方便，最恐怖的是這家酒店衹要在餐廳消費必須必須必須必須給消費，通常是15%的小費，問題是食物一般般，但是小費收取很積極 不推薦酒店，交通出行不方便，小費酒店，讓服務員給拿一瓶水服務員都會主動給你所要小費，餐廳Kitchen 的晚餐很鹹，味道一般般，晚餐不建議在Kitchen 吃，又貴又不好吃，入住體驗很不好，不推薦👎👎👎 入住這類型酒店就是被宰的羔羊

The rooms are gorgeous here but they didn’t do a great job of setting expectations. This was billed as family friendly but we were underwhelmed. The lobby looked amazing on social media but was tiny. The place was super quiet and there just wasn’t much to do. No after dinner activities, or really anything to do besides the pool and the beach. Service was pretty good when we asked for something but not anticipatory or proactive. We werent even offered a check in drink and I didn’t feel welcomed. We were here over Thanksgiving and it felt very empty. Food was a low point - overpriced, underwhelming variety (often only 1 place open at any given time), and mediocre flavor. It seems like they want to you go the St Regis if you want anything. Drinks were ok, but nothing special. On the last night, we went to the Etereo down the road for dinner and the food and drinks were way better. Lots of other misses. The safe didn’t work, the minibar fridge was running lukewarm and the plunge pool in our 2 bedroom suite was kind of gross. The ceiling has water stains/cracks that you don’t expect from a nearly new hotel. When I brought up a few of these concerns no one seemed to care. Definitely not worth what we paid. Even at checkout there was a huge line, and it took forever because they only have two desks. Won’t return.

I went on a family vacation to this beautiful property. When I arrived I had forgotten to ask for connecting rooms as we had little kids and the front office manager Igor Radojkovic went out of his way to switch our rooms and make sure our 4 rooms where all nearby. The staff was all pleasant and knowledgeable. The pools are incredible. We needed help with something and Igor was there again to help us. I highly reccomend this property.