The St. Regis Kanai Resort, Riviera Maya

Very good service and room

真的挺好的

Amazing hotel & staff. The design of this property is one of a kind has to be seen to be appreciated. The design is very modern and open, the property is very spread out giving a sense of seclusion, but in a good way. The scale is truly impressive. We visited the week after Thanksgiving 2024. Upon check in we booked a normal regular room but were given an upgrade (status with Bonvoy) to a King Suite with massive private pool, not plunge pool but full private pool. The room has a large living room, dining table for 4, and separate bedroom along with a massive patio area with several lounge chairs and outdoor dining table. You are assigned a Butler at check in, ours Heriberto was just incredible. He was attentive and knowledgeable and met all our needs. He constantly checked in with us to make sure we were never in need. The onsite food options are very good but limited. The extensive room service menu was a pleasant surprise and coupled with the suite made for amazing in room private dining. The breakfast at Chaya was typical buffet breakfast. It was good but not special, I am firm believer properties of this caliber should always have an a la carte made to order breakfast option. Of note the best item was the Mexican coffee. Management should put this option in the grab & go coffee shop it was outstanding. We had cocktails and dinner at St Regis Bar, Our server Antonio was very good. He gave excellent recommendations on the menu which we tried and enjoyed. The Sunset view from the balcony of the St Regis Bar was incredible, and the Sabrage champagne opening was a fun touch as is the custom at St Regis properties. We did not try Toro (the menu didn’t appeal to my daughter), we did enjoy a lunch at the pool side restaurant the Tacos were very good, the salad was fresh and cocktails well made and balanced. The beach and pools are nice with several options including an adults only area. Seating was plentiful, and very comfortable. Seating ranged from day beds in the pool and poolside to high quality beach lounge chairs. Poolside luxury cabanas are also available for an additional fee. Overall this property surprised me at every level. While some may not like the design and layout. I found it an asset for the property, it is so very different from most run of the mill beach side vacation hotels. The lighting at night and the design choices are stunning. The design is something you would find in Dubai or Abu Dhabi. It is very avant garde and the scale cannot be captured in pictures. The only minor con and no different than many properties is the circular nature of the design encroaches on privacy. We could easily see balcony and patio areas of other guest. If privacy is your biggest concern this may be an issue for you. This property is now one of my favorites in the Marriott portfolio, and of all properties I have stayed. It gave me the same feeling of wow as the first time walking into Amangiri in Canyon Poi