Hotel in zona Kent Ridge Hall, Singapore

Greetings esteemed reviewers, it is with great dismay that I pen this review to share my recent experience at the Conrad Orchard Singapore which was well below expectation. This isn't my first time to stay here. In a previous review, I had bestowed upon the hotel a rating of four stars and had made mention of the General Manager's name, Oscar Postma, as a mild critique of their performance. My stay had been quite wonderful, albeit marred by their proclivity towards complacency in providing minor special requests. However, I found myself the subject of ill-treatment at the hands of the hotel's personnel. Their behavior was nothing short of bullying, as they proceeded to pursue punitive measures against my top-tier membership in their esteemed chain of hotels, ultimately resulting in its suspension. The road to reinstatement was replete with challenges, and I was disconcerted by their unseemly conduct, which seemed to be directed towards punishing me for my candid review. It is my duty to warn other fellow reviewers that these individuals are not to be mistaken for gentlemen of standing and refinement, but rather, they utilize tactics that are more in line with the mindset of a thug, targeting those who dare to voice their concerns. Any potential guest at the Conrad Orchard Singapore should be prepared to navigate such hostility. In summation, I find the behavior of the hotel's personnel to be wholly unacceptable, and I would caution any prospective guests to prepare themselves accordingly. It is my sincere hope that this review serves as a warning to all who might consider a stay at this establishment.

As two couples we had a great 7 day stay at Fraser Suites. I will summarise our stay as follows: Positives: The accommodation suited us perfectly; spacious, with a balcony, washer, dryer, and two bathrooms. Plenty of storage space, especially in the kitchen if you need it. Beds and pillows were comfortable. The apartment was spotless and housekeeping visited every day, replenishing laundry powder, toiletries and they also left fresh towels. The master bedroom is big, with ensuite bathroom (with a separate toilet to the shower). There is a Fairprice Finest literally next door, along with a Little Farms, and an Italian restaurant that does takeaway pizza. Other local eateries too. The Great World MRT is about a 12-15 minute walk away, but once you get the hang of the buses they are good too, as there are stops nearby. The MRT is just two stops away on this route (Riva Lodge). We didn’t use the free shuttle service. The pool area was nice and pool towels are provided. We never had to wait long for the lifts. Negatives: A mirror in the bedroom would have been useful so that I could do my make-up and dry my hair whilst my husband was in the shower. I don’t think there was one in the master bedroom either. There are full length mirrors all along one wall in the kitchen so I resorted to doing my hair and make-up in there. No spare socket by the bed. Nowhere to put towels in the smaller bathroom. We would have been happy to re-use towels if there was somewhere to hang them up and felt this was a waste of energy. A couple of hooks would have been brilliant. The kitchen was very poorly equipped if you’re going to be there for a longer period, but there is a note left by management to just ask for anything you need. A small table on the balcony would have been useful. Breakfast was very hit and miss. On more than one occasion I had to tell the staff that the scrambled eggs and sausages were cold. I was very worried about the food safety aspect of lukewarm meat. We ended up asking the staff to get the chef to make us fresh eggs once we realised this was an option. The toaster was so slow and took 2-3 rotations to get anything other than warm bread. It was however nice to have a bit of variety of the Asian dishes. If you don’t mind being a bit outside of the city, this is a great place for families with the convenience of laundry facilities and a balcony. Daily housekeeping was a bonus and breakfast included. I would certainly recommend it. I hope this is helpful!

房間挺大，有小客廳，還有小廚房可以做飯，還算寬敞，酒店周邊比較安靜，旁邊就是地鐵站，從地鐵站直接走到烏節路商場十分鐘，非常方便，早餐比較簡單，基本天天就是幾樣選擇，住了6天吃膩了

La posizione è molto buona, vicino alla metropolitana, a meno di dieci minuti a piedi. Dopo il check-in, sembrava un magazzino, quindi sono andato alla reception e ho cambiato camera. In un posto dove il terreno è prezioso a Singapore, le camere sono davvero piccole. Ci sono molte varietà di colazione e il gusto è buono, ma ci sono poche varietà di frutta. Quello che c'è da lamentarsi è che c'era un portiere che ha visto gli occidentali, anche molto giovani, prendere l'iniziativa per aiutare gli altri a portare i bagagli, ma ha chiuso un occhio su di noi. Ha aiutato a portare i bagagli solo quando gliel'ho chiesto , doppio standard.

Came here to surprise my partner for his birthday. Hotel asked if i wanted an upgrade but charged me for it . Paid total $602 for the suite with NO BREAKFAST. Sink was faulty as the sinkhole was trapped and bathtub looks old. NO BIDET. However, cake was sent to my room, was thankful but expected as this was a 5 star hotel provided the price i paid for one night. Nonetheless, created so many memories along with friends. But would i stay here again? no

I would like to compliment one of a staff member who helped me to arrange a queen size bed for my guest, as I accidently booked 2 single beds online. The room is comfy, and the aircon is in good condition. But just a bit shocked that this hotel does not provide free parking for guests who stay in the hotel. Not very near to mrt station too. But overall still a good hotel

Grazie, signora Al-Najela per l'accordo speciale che ha reso la nostra luna di miele memorabile. La camera era pulita, la colazione era generalmente buona ed è a due passi dal centro commerciale City Square. Sarebbe fantastico se potessimo proiettare lo specchio sulla TV per guardare i nostri programmi. Tutto sommato, lo consiglierei!

The hotel itself is consider convenient, there’s a gateway right across the street beside the hotel where it can connect down to Suntec City lower level food court. This trip we brought our one year old with us. During the check in, no one informed us about the music festival (DJ) that had been going on for the past days. The room that was given to us were right on top of the music festival, it was so loud during the afternoon and I was told it’ll continue to 10pm. My son couldn’t take his nap at all! This messed up our whole day schedule, we basically wasted the whole day trying to get a room change. However, thanks to the assistant front desk manager (Ivy) we were able to get a higher floor room away from all the noise (finally got a room change at around 8:30pm), if it’s not for her help I would have given a even less of a rating. Once again I would like to thanks Ivy for all her help. She was great.

Ho festeggiato il compleanno di mio marito al Ritz Carlton. Siamo rimasti stupiti dal servizio e dalla camera assegnata. La club lounge ha un servizio eccellente, vorrei fare i complimenti in particolare a Firdaus e Moira. Entrambi hanno reso il nostro soggiorno un'esperienza straordinaria. Ci piacerebbe tornare per altre feste. Hotel altamente consigliato per godere di un servizio e di una vista eccellenti!

We stayed here as a group of 8 people during our business trip and I can fully recommend the hotel. the area was great for us, lot of bars and restaurants and good night life. Further, the bus which brought us to the company every day was just around the corner (Bus no. 15). The hotel itself is very clean, has a big shower (so good!!!) and was cleaned every day. I liked that in the bed there was two different pillows, a soft one and a firm one! since I only like soft ones it was great for me! the stuff is really nice and helpful. booking taxi middle in the night for us or giving good tips as we had some issues with the credit card (it wasn't hotel fault, it was the bank!) and the best : the stuff is always smiling!! not to forget the nice orange juice machine (two!). having a fresh orange juice after the hot working day was great! I didn't take any pictures of the hotel, but I did from the juice machine :) Breakfast was nice and there is always something for everyone. me for my part love Asian food, so I enjoyed kaya buns and the fresh fruits. Also the coffee is nice and I loved the masala tea! Around the corner of the hotel you can eat famous Katong laksa! the best in the city in my honest opinion! Also five chicken star is nice place to eat since they are serving very good hainanese chicken rice. If you go down the street from five chicken star, you will find Mel´s Place, a nice beer garden with local people. You can watch football here, play billard or enjoy live music on some events. When traveling, I like to connect with local people and get more nice tips where to go, so my tips here are far away from the touristic areas and events.