Xana Deluxe Hotel (Shenzhen International Trade metro station store)

Recensioni su Xana Deluxe Hotel (Shenzhen International Trade metro station store)

Xana Deluxe Hotel (Shenzhen International Trade metro station store)

Overseas Friendship Building, No.12, Yinghu street, luochunhu District, Shenzhen, Luohu District, Shenzhen, Guangdong, ChinaDettagli hotel
Xana Deluxe Hotel (Shenzhen International Trade metro station store)
Xana Deluxe Hotel (Shenzhen International Trade metro station store)Xana Deluxe Hotel (Shenzhen International Trade metro station store)Xana Deluxe Hotel (Shenzhen International Trade metro station store)
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.7/5
Straordinario
6371 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.6
Servizio4.7
Pulizia4.7
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Tutte le recensioni(6371)
Recensioni positive(6302)
Recensioni con foto/video(559)
Reception gentilissima(448)
Trasporti comodi(356)
Ambiente di classe(340)
Vicino alla metro(132)
Comodo per lo shopping(94)
Letto comodo(81)
Ideale per viaggi di lavoro(68)
Soggiornato diverse volte(34)
Recensioni negative(69)
Man555
Camera per Ospiti (Letto Matrimoniale)
Soggiorno: gen 2025
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 17 feb 2025
Gooooooooooooooooooddd!
Risposta dalla struttura: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感,“法式優雅,高定寵愛”是我們的服務宗旨,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的好評
Utente anonimo
Camera per Ospiti (Letto Matrimoniale)
Soggiorno: set 2024
Solo
3 recensione
1.0/5
Pubblicata: 29 ott 2024
Soggiorno pessimo. L'hotel express applica prezzi da quattro stelle. La camera è piccola e il servizio è scadente. È su più piani di un vecchio edificio. È sporco e disordinato. Molto male! ! Esperienza di check-in molto negativa! !
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Risposta dalla struttura: Caro ospite, ciao! Grazie per aver dedicato il tuo tempo prezioso a farci conoscere la tua esperienza di soggiorno. Grazie per averci fornito commenti e suggerimenti così dettagliati e sinceri. Comprendiamo pienamente ed empatizziamo con i tuoi sentimenti e ci scusiamo profondamente per aver causato insoddisfazione per il tuo soggiorno. Poiché la proprietà dell'hotel è di proprietà della Commissione per la supervisione e l'amministrazione dei beni di proprietà statale, la hall e gli ascensori non possono essere rinnovati a causa di eventi speciali. circostanze, quindi l'hotel rinnoverà solo tutte le parti. Le parti che possono essere rinnovate dovrebbero cercare di presentare una buona atmosfera nell'area pubblica. Gli ascensori che appartengono ai piani dell'hotel saranno vietati. Le camere dell'hotel hanno ancora autonomia come operatori , quindi sono decorate secondo gli standard. Le camere dell'hotel sono diverse. La dimensione varia. La prossima volta potrete provare la nostra suite. Allo stesso tempo, l'hotel è il più vicino alla stazione della metropolitana Guomao. D'ora in poi saremo più severi con noi stessi, continueremo a migliorare i dettagli del servizio e creeremo un'esperienza di soggiorno di alta qualità. Grazie ancora per la comprensione e il supporto, non vediamo l'ora di ricevere di nuovo la vostra visita!
Utente anonimo
Camera Superior (2 beds)
Soggiorno: nov 2024
Famiglia
2 recensione
3.5/5
Pubblicata: 25 dic 2024
The bathroom floor is old and looks like a bit not very clean. The location of hotel is good cuz near the hotel got many restaurants somehow got one open for 24 hours. However, due to the hotel is not a whole building hotel, and got other floors with several use so it always got people standing outside the hotel because there is a mahjong place inside the building also. Kinda feeling weird and also the access card cant use for the lift and also room the second day. Oh but the frontdesk is helpful and friendly. She fixed the card in a min after i approched and when we check out she also asked if we need water to drink on the way to airport.
Traduci
Risposta dalla struttura: Dear guest, hello! Thank you for taking the time to let us know about your stay experience. Thank you for your detailed and sincere comments and suggestions. We fully understand and share your feelings. We apologize for the unpleasant experience you had during your stay. Since the hotel property belongs to the State-owned Assets Supervision and Administration Commission, the lobby and elevators are not allowed to be renovated due to special circumstances. Therefore, the hotel only renovated the parts that can be renovated and tried to create a good atmosphere in the public areas. At the same time, the elevator in the hotel floor is equipped with a stair ban. As the operator, the hotel room still has autonomy, so it is decorated according to the standard. Our hotel room has different room types. The size will be different. You can experience our suite next time. The size is about 32-38m. At the same time, the hotel is closest to the Guomao subway station. We will continue to improve our service details and create a high-quality stay experience. Once again, thank you for your understanding and support. We sincerely look forward to your return!
Lilian
Camera Superior (2 beds)
Soggiorno: nov 2024
Famiglia
13 recensione
5.0/5
Eccezionale
Pubblicata: 21 dic 2024
Great hotel, friendly staff and convenient near to shopping.
Traduci
Risposta dalla struttura: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感,“法式優雅,高定寵愛”是我們的服務宗旨,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的好評!
Utente ospite
Beauty Lab
Soggiorno: gen 2025
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 23 feb 2025
Tele be do an na o go. Seng gak bo da byeollo yeottseoyo. Deskaeso bbyeoljjeom ojjeom jooragoo gangyodanghaettseoyo.
Traduci
Risposta dalla struttura: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感,“法式優雅,高定寵愛”是我們的服務宗旨,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的好評!
Utente ospite
Camera Superior (2 beds)
Soggiorno: gen 2025
Famiglia
1 recensione
2.2/5
Pubblicata: 17 feb 2025
The front desk not honest , ask us pay extra for city view room, but I booked city view room, and the non smoking room smell cigarettes.
Traduci
Risposta dalla struttura: 尊敬的客人,您好!感謝您花費寶貴時間讓我們瞭解到您的入住體驗,本次入住體驗沒有得到您五分的認可,我們會更加嚴格要求自己,持續不斷地做好服務細節,打造優質入住體驗。 “法式優雅,高定寵愛”是我們的服務宗旨,再次感謝您的理解與支持,我們真誠期待您的再次到來!
Terence
Camera Superior (2 beds)
Soggiorno: dic 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 30 gen 2025
Good location and very helpful staff service especially Nora & Kiki. We have a good stay for this hotel.
Traduci
Risposta dalla struttura: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感,“法式優雅,高定寵愛”是我們的服務宗旨,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的好評!
CYUU
Camera per Ospiti (Letto Matrimoniale)
Soggiorno: dic 2024
Famiglia
8 recensione
4.0/5
Molto buono
Pubblicata: 31 gen 2025
Our family had a wonderful stay at this hotel. The location is very convenient just 5-8mins walk from MTR, and it's easy to find places to eat and massage nearby. The staff is polite and always willing to help.
Traduci
Risposta dalla struttura: 尊敬的客人,您好!感謝您花費寶貴時間讓我們瞭解到您的入住體驗,本次入住體驗沒有得到您五分的認可,我們會更加嚴格要求自己,持續不斷地做好服務細節,打造優質入住體驗。 “法式優雅,高定寵愛”是我們的服務宗旨,再次感謝您的理解與支持,我們真誠期待您的再次到來!
Terrylaw
Camera Superior (Double Bed)
Soggiorno: feb 2025
Coppia
8 recensione
5.0/5
Eccezionale
Pubblicata: 2 mar 2025
Room are clean and spacious Staff are very friendly Location excellent Recommended
Traduci
Risposta dalla struttura: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感,“法式優雅,高定寵愛”是我們的服務宗旨,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的好評!
Utente ospite
Camera Superior (2 beds)
Soggiorno: nov 2024
Famiglia
1 recensione
4.5/5
Ottimo
Pubblicata: 23 dic 2024
Location and service is very good! We are enjoyed our staying. If the hotel can provide gym room facility would be good. Thank you.
Traduci
Risposta dalla struttura: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!
Utente ospite
Camera Superior (2 beds)
Soggiorno: mag 2024
Famiglia
1 recensione
3.2/5
Pubblicata: 21 giu 2024
The hotel inside an old commercial building. Building and lift’s looks old and dirty but room was big and good. Walking distance can reach dong men ding food street.
Traduci
Risposta dalla struttura: Dear guests, Hello! Thank you for taking the time to let us know about your experience and for giving us such detailed and sincere advice. We fully understand and appreciate your feelings, and we are very sorry for any inconvenience caused to you during your stay, as the hotel property belongs to Sasac, the lobby and elevator are not allowed to be modified due to special circumstances, so the only part that can be modified by the renovation of the hotel will try to present a good atmosphere in the public area, and the elevator that belongs to the hotel floor will be prohibited, thank you again for your understanding and support, we sincerely look forward to your return!
Ann
Camera Superior (2 beds)
Soggiorno: nov 2024
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 11 dic 2024
We are very pleased to with the service at the reception. They were very helpful and pleasant. Keep it up.
Traduci
Risposta dalla struttura: Dear guests, Hello! Thank you for your sincere sharing and praise, to all the staff of Xi'an Deluxe Hotel Luohu International Trade Store have brought a full sense of happiness, "French elegance, high-end pampering" is our service tenet, I hope we use a bright smile, intimate service, relaxed environment, can usher in your stay again, thank you again for your praise!
Utente ospite
Camera Superior (2 beds)
Soggiorno: nov 2024
Coppia
3 recensione
4.5/5
Ottimo
Pubblicata: 8 dic 2024
Good location, room is relatively new, but the building is old. The AC is strong in the corridor but doesn’t seem to work inside the room. We didn’t
Traduci
Risposta dalla struttura: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!
Utente ospite
Camera Superior (2 beds)
Soggiorno: ott 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 6 dic 2024
Servicrs good, easy access to Metro and look for food. Hotel front desk services very helpful. Room services is also good.
Traduci
Risposta dalla struttura: Dear guests, Hello! Thank you for your sincere sharing and praise, to all the staff of Xi'an Deluxe Hotel Luohu International Trade Store have brought a full sense of happiness, "French elegance, high-end pampering" is our service tenet, I hope we use a bright smile, intimate service, relaxed environment, can usher in your stay again, thank you again for your praise!
Stergios
Camera Superior (Double Bed)
Soggiorno: ott 2024
Solo
15 recensione
3.0/5
Pubblicata: 27 nov 2024
Average hotel. Breakfast served in KFC - breakfast set option with fermented tofu and lean pork porridge + fried dough sticks option or a very average not your typical KFC burger + soy milk option. Worst hotel breakfast ever. 
Traduci
Risposta dalla struttura: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!