Recensioni su The Langham, Shenzhen

Risposta dalla struttura: Dear Guest,We appreciate you choosing to stay at our hotel and taking the time to share your experience. We are honored by your positive feedback regarding the room and our staff. Your recognition is the greatest encouragement for us.We are aware of the issues you mentioned and apologize for them. We have thoroughly reviewed and strictly trained our housekeeping staff on the cleaning procedures. This ensures that rooms are thoroughly cleaned before guests check in. We will provide sufficient paper menus in the rooms to ensure guests with different needs can easily orders.We are committed to providing the highest quality service and the most comfortable experience for every guest. Your feedback is crucial to our continued improvement and refinement of our services. We are confident that your return visit will prove that we can provide an even more perfect stay experience.Wish you a brilliant day! Forest Sun General Manager The Langham, Shenzhen

Risposta dalla struttura: Dear guest,Thank you for your wonderful comment about our English-style suite—we’re delighted it transported you on a journey through time and space. Capturing that timeless elegance while ensuring comfort is something we take great care in, and it brings us joy to know it resonated with you.Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your experience!We are delighted to hear that you had a great stay, with positive feedback on our location, facilities, and services. It's wonderful to know that Rosen from the Executive Lounge once again provided you with special attention, which reflects our commitment to "The Langham Way" of genuine care.The Langham Club offers a selection of premium teas paired with exquisite pastries, creating a serene setting to unwind during your stay.Thank you again, and wish you a brilliant day!Forest SunGeneral ManagerThe Langham, Shenzhen

Risposta dalla struttura: Dear Guest,Thank you for sharing your stay experience!We are delighted to hear that our staff made your check-in smooth, and that you enjoyed the beautiful room view and stunning swimming pool. This is exactly what The Langham Way embodies—creating memorable moments through genuine care.Our signature afternoon tea at The Langham Lounge is a timeless experience, featuring exquisite pastries and a selection of fine teas, perfect for a relaxing break.Thank you again for your kind words. Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Risposta dalla struttura: Dear Guest, Thank you for choosing to stay with us and sharing your experience! We are delighted to know that you had a lovely stay, and we truly appreciate your recognition of Alisa Xu from our Customer Relations team. Her warm welcome and thoughtful arrangements for your belated birthday celebration embody "The Langham Way" of genuine care and personalized service. Wish you a brilliant day! Forest Sun General Manager The Langham, Shenzhen

Risposta dalla struttura: Dear guest, Thank you for sharing your wonderful story and choosing The Langham, Shenzhen to celebrate your birthday! We are deeply touched that you’ve carried such warm memories of our hotel since 2012 and returned to create new ones on this special occasion. It’s a pleasure to hear that every detail—from the corner room with elegant decor to the modern amenities and spacious bathroom—met your expectations. We’re especially glad our team ensured your stay was seamless, from the outstanding service to the unique sauna and swimming pool experiences. As you mentioned, The Palm Court’s afternoon tea with live piano music and the diverse breakfast spread are crafted to immerse guests in timeless luxury. We’re delighted you enjoyed the ambiance at Perch bar and felt the thoughtful touches like the birthday cake and rose petals added to your celebration. Rooted in The Langham Way, we strive to blend heritage with modern comfort, and your feedback inspires us to keep delivering exceptional experiences. We hope to welcome you back soon for another stay that exceeds expectations. Wish you a brilliant day! Forest Sun General Manager The Langham, Shenzhen

Risposta dalla struttura: Dear Valued Guest, Thank you for sharing your experience during the busy weekend at The Langham, Shenzhen! We appreciate your understanding of the higher-than-usual occupancy and are glad our team still ensured a smooth stay for you. We’re particularly pleased that the Executive Club Lounge team managed to provide prompt check-in service and a room upgrade—these are small gestures we hope make your stay more enjoyable, especially during peak periods. The lounge can get bustling on weekends, but our team is trained to maintain attentiveness while managing flow, and we’re grateful you found the experience "ok." Thank you again for your understanding and kind words. Wish you a brilliant day! Wish you a brilliant day! Forest Sun General Manager The Langham, Shenzhen

Risposta dalla struttura: Dear Guest,Thank you for choosing The Langham, Shenzhen and sharing your wonderful experience with us!We are thrilled to hear that you found our hotel stunning and appreciated the friendly service, high cleanliness standards, and diverse facilities. At The Langham, we strive to embody The Langham Way by delivering genuine hospitality and meticulous attention to detail for every guest.The hotel is currently hosting the "Sip & Unwind at The Langham" event, where you can enjoy selected wines, cocktails, and beers alongside complimentary signature snacks from 18:00 to 21:00 daily. It’s an ideal opportunity to relax and indulge in the vibrant atmosphere of the city.Wish you a brilliant day!Forest SunGeneral ManagerThe Langham, Shenzhen

Risposta dalla struttura: Dear Guest, Thank you for sharing your stay experience! We’re delighted to know you enjoyed the lovely stay and found our hotel nice with friendly staff—your words mean a lot to us. Our team always upholds "The Langham Way", blending British heritage with Asian warmth to create genuine interactions. Our Palm Court is currently offering the exclusive "Silky Afternoon Tea" in collaboration with Swedish designer brand Charlotta Gandolfo, combining classic British traditions with Nordic elegance for a refined culinary journey. Thank you for choosing The Langham, Shenzhen. Wish you a brilliant day! Forest Sun General Manager The Langham, Shenzhen

Risposta dalla struttura: Dear guest,Thank you for sharing your great experience and kind words about the stay!We are delighted to know that you loved the nice and delicate interior, which reflects our dedication to creating an elegant atmosphere for every guest.T’ang Court is currently featuring "Taste the Radiance of Summer" with innovative seasonal dishes crafted by our executive chef. We invite you to savor the culinary art on your next visit.Once again, thank you for your support. The Langham, Shenzhen looks forward to welcoming you back. Wish you a brilliant day!Forest Sun General Manager The Langham, Shenzhen

Risposta dalla struttura: Dear Guest,Thank you so much for your glowing review! We are absolutely thrilled to hear that you had such an amazing experience at our Executive Club and throughout the hotel. It's truly a pleasure to know that our comfortable and clean rooms met your expectations, and that our friendly and helpful staff made your stay even more enjoyable.We're also delighted that you loved the delicious food in our restaurant, especially our sumptuous breakfast. Your kind words about our offerings mean a great deal to us and serve as a wonderful motivation for our culinary team.We wholeheartedly look forward to welcoming you back to our hotel in the future. When you do plan your next visit, please feel free to reach out to us in advance, and we will do our best to make your stay even more memorable.Once again, thank you for your support and for choosing our hotel. Have a wonderful day!Forest SunGeneral ManagerThe Langham, Shenzhen

Risposta dalla struttura: Dear Guest,We are truly honored and elated to receive your glowing feedback. Your kind words mean the world to us, and we are thrilled that our hotel never fails to meet your expectations. It's incredibly rewarding to know that you love every aspect of The Langham, Shenzhen, from our luxurious spa facilities, including the rejuvenating steam room, to our inviting swimming pools, exquisite restaurants, and the added convenience of the attached mall.Your recognition of our lounge, especially highlighting our 2024 best lounge award, is a testament to the hard work and dedication of our team. We strive to create an exceptional experience for our guests, and it's wonderful that you appreciate the efforts we put into making our lounge a standout feature.We understand that there are many options available when it comes to accommodation, and we are truly grateful that you keep choosing to return to The Langham. It is our pleasure to welcome you back time and time again, and we look forward to continuing to provide you with the highest level of service and luxury.As we celebrate The Langham's 160th anniversary, we have some exciting offerings. Our Palm Court is featuring a special spring-themed afternoon tea in collaboration with a contemporary paper-cutting artist. This delightful experience includes a selection of seasonal pastries, savory snacks, and fine teas, accompanied by exclusive 160th-anniversary limited-edition paper-cutting bookmarks.Thank you once again for your unwavering support and loyalty. We can't wait to welcome you back soon and create more unforgettable memories for you.Best regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Risposta dalla struttura: Dear Guest,Thank you so much for sharing your wonderful feedback about your stay at The Langham, Shenzhen! We are absolutely thrilled to hear that you found our hotel to be great for families. Creating a warm and welcoming environment for families is one of our top priorities, and we're delighted that we were able to meet your expectations.When you upgrade to our Club rooms, you'll have exclusive access to The Langham Club, a haven of luxury and personalized service. Here, you can indulge in a sumptuous afternoon tea, where an array of delicate finger sandwiches, freshly baked scones with clotted cream and jam, and a selection of fine teas await. As the evening approaches, the Club transforms into a sophisticated space for enjoying pre - dinner cocktails and canapés. The dedicated Club team is on hand to cater to your every need, ensuring a truly exclusive experience with privacy and attentive service.We're also extremely pleased that you enjoyed the Chinese breakfasts in the main restaurant. Our breakfast spread is a culinary journey, featuring a live station where our chefs skillfully hand - pull noodles to create steaming bowls of flavorful beef noodles, rich in broth and tender meat. In addition, you can savor a wide variety of authentic Chinese dim sum, from succulent siu mai to delicate har gow, all freshly prepared and bursting with traditional flavors. Alongside these Chinese specialties, we also offer a diverse range of international favorites, from freshly baked pastries to made - to - order eggs, ensuring there’s something to satisfy every palate.Once again, thank you for your kind words and recommendation. We truly appreciate your support and look forward to welcoming you and your family back to The Langham, Shenzhen in the near future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Best regards,Forest SunGeneral ManagerThe Langham, Shenzhen