Caution to foreigners. During my first stay, I encountered a series of bewildering issues. Firstly, the hotel's internal communication seemed to be lost in a labyrinth, leading to a phone call after my reservation, stating uncertainty about accommodating foreign guests and ultimately requesting me to cancel my booking. Seeking assistance from the Travel Company, I navigated through discussions and verifications, only to receive a contradictory assurance from the hotel that foreign guests were indeed welcome. Upon arrival, the front desk manager surprisingly denied our check-in, creating a scene reminiscent of a comedic drama. It took a resolute stance on my part for her to begin processing the check-in, a time-consuming endeavor that left me in a rather disgruntled state for 30 minutes.
However, the unsettling surprises didn't end there; the staff's lack of honesty was truly astonishing. Initially reserving a deluxe room, I attempted to utilize my room-upgrade privilege through the travel company, seeking an upgrade to a business suite or other room type. The hotel manager categorically stated that the business suite was unavailable, a claim that vanished into thin air when I later found available business suites on other booking platforms. This lack of integrity left me feeling deceived, thankfully resolved through negotiations with the travel company's customer service, which successfully reinstated my room-upgrade privilege.
Breakfast became an unexpected battleground. Despite arriving at 8:50 in the morning, many food options had already been 'captured,' resembling a competitive breakfast marathon.
To summarize, the hotel boasts a prime location and satisfactory amenities, yet its service quality falls far short of expectations. For foreign guests, a stay at this establishment may lead to a considerable waste of time and even negatively impact their mood. Consequently, I hesitate to recommend this hotel to fellow travelers, hoping that my experience might provide some assistance.
Eccezionale
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