I booked a room for 2 people at Boomerang Guest House and paid around our usual price, AUD$45/28 euros a night. Dorm beds were quoted at AUD $19/night. When we arrived at the guesthouse in March 2023, they said we had booked a dormitory room (mixed dorm) and pointed to some Turkish words on the booking confirmation which, according to them, said we had booked a dormitory bed for each of us. That was not what was indicated when I went through the booking process, which stated I was booking a room, not a dormitory. The owner stonewalled and said we would have to pay extra to upgrade to a room of our own. That was odd, since the room I booked was the 'last one available' at the time, yet they had at least three spare private rooms. They claim that the problem stems from the fact that they only have a relationship with Expedia and something has gone wrong when they (Expedia) have shared the information with Agoda. At that point I confirmed with him that this same situation had happened before (for months!): he blamed Agoda for using the Turkish words to describe the room. I said that if this was a situation which had misled people before, then he needed to be the one to ensure it was fixed. He could easily contact guests beforehand to let them know, in English, their reservation was for a dormitory, until the booking process was fixed. But never did. I contacted him prior to arrival about the check in time but he did not respond (He received the message on WhatsApp via his brother: he made the excuse that the phone number on Agoda is out of date and doesn't go directly to him). Of course, the whole excuse was simply deflection: blame some other third party and avoid accountability. Coincidentally, another person arrived as we were at reception who had experienced the exact same situation. She had booked what she thought was a room for her and her traveling companion but the two young girls were told they were sleeping downstairs in a dormitory with men. Her traveling companion left immediately and the Malaysian girl was left by herself. She booked through Agoda and also felt assured she had booked a private room. By then I could see a pattern emerging and thought this could be a scam. Sell a room for a normal price, then charge more on arrival, pointing to some Turkish words on the booking which talked about it being a dormitory that we'd unsuspectingly signed up for. When I questioned the owner why the only indication it was a dormitory was written in Turkish, he said he didn't know and again put the blame on Agoda. I said that given people had been misled even before our arrival, it was his responsibility to ensure changes to the wording were made. What made it even more suspicious was that when I took him through the process I undertook to make the booking on the Agoda app, not only did I show him it clearly talked about booking a room, not a bed and no mention of a dormitory, there were no dorm pictures shown AND even tonight as
Molto buono
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