FAV LUX Sapporo Susukino

We booked the family room. Room is big, clean and quiet. Even our room is nearby elevator, and the hotel is by the road side, we didn’t hear any noise/sound. Comfy bed. Walking distance to susukino area. They only have 13 parking slots for guests, website written first come first serve, free for guests. However there was one night we saw one free slot but one japanese lady stand there waiting her daughter for about 30 minutes and said they paid for the parking, we can’t park. We stop there as there was no space at the nearest parking. We checked with front desk, the staff on duty (a lady, can’t speak English) communicated with them in Japanese and then told us we can’t park there. We had to get a paid parking nearby and tried to communicate with the front desk again. She said hotel manager will reply us in email about this case. The manager emailed the next morning informed they will put a cone whenever there is a free slot the next day, they will reserve a slot for us. The next day morning as there were many slots so we just park our car there. But we didn’t see any reserved parking with cone. The hotel and room is good. Just need to improve the front desk service. We stayed 4d3n.

The check in experience is fully automated and did not work properly for us - you can tell it's normally a real pain in the ass. But luckily there were staff on hand to help us and they were friendly enough. The hotel is brand new and it's well constructed. The location was also convenient so I would recommend a stay.

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