Courtyard by Marriott Sapporo

Wow talk about a disappointing stay - probably one of the most disappointing stays I've ever had in a Marriott hotel. TDLR: - Front desk prioritizes weird operation procedures over customers by not letting friends with different rooms check-in separately and also lack of care on disgusting and unhygienic room. - Bedsheets were unhygienic (another tldr: there was a HUGE blood stain on the sheets - warning, it's gross) - Hospitality service was not up to par at ALL. Firstly, when we checked in, there were two receptions at the counter, one was helping us and another helping my friends that we were travelling with. Our front desk asked whether we were all travelling together, so I said yes. She then said, “you can all check in together then” in which I replied “we have different bookings, different rooms”. She continued to tell us to check in together so I complied. The front desk that was helping our friends were clearly new and there were some complications with their booking. This whole time I was waiting for my friends to continue their check-in, while the front desk that helped us in the beginning was simply typing away at her computer. After 30 minutes, my friends were finally done and were able to go to their room…turns out we haven’t been checked in yet and the front desk had to now do ours. Which was another 10-15 minutes, while we could’ve already checked in if our original lady had helped us. Most ridiculous part was, our original front desk started helping other people check in while we were waiting for our friends to finish…. What kind of operations procedure is this to make the customers wait without reason and to help others first? Our friends and I weren’t even on the same floor or given rooms next to each other…so why did we wait? Finally, when we got into the room. As we were going to bed, we noticed a huge dried blood stain on the sheets near the pillow. The stain was under the covers and under a thin lining on top of the bed. Pic attached - t’s honestly quite hard to miss. As it was already 2am we decided to lay a towel on it and sleep instead because we knew it’d take a long time for housekeeping to come and we were already tired and in PJs. So next morning we told the front desk and the first and only response was to help us change the bed sheets. Didn’t offer for us to change rooms. Fine. We were in a hurry to go out, we left it at that. When we came back, I made it a point to tell the reception again about how unhygienic that was finding blood on our bed, and considering this is a relatively new hotel (well new or not) this is a pretty grave mistake and not to mention GROSS and super UNHYGIENIC. The front desk gave the same “we’re so sorry. This shouldn’t happen. I’ll make sure to tell housekeeping this doesn’t happen again. I’m sure they’ve changed your bedsheets since.” Nothing else. Didn’t offer to check whether it HAS been changed or not. And after I went back to the room, I realized the front desk guy didn’t even ask me for my room number??? So how much did he actually care about the situation!??! And guess what? They literally only changed the bedsheets and nothing else. Not even the pillow cases (I know because I had previously put a 1-time pillow case cover on my pillow and it was still there when I returned) Honestly. I’ve always enjoyed and usually pick Marriott hotels as I’m also a Bonvoy member but this is a seriously upsetting and disappointing stay. Dried blood bedsheets are something that’s so disgusting that even some motels are better than this. Also the lack of care of the customer in the service makes this 100000x more disappointing.

A new hotel in Sapporo by ING. Not locate in the most central part but walking distance to all the dinings

很新的酒店，地理位置環境理想，周邊運輸配套完善，想飲想食想買都很方便，這次跟朋友入住很滿意。服務人員態度很禮貌，也很有耐性解答我們的問題，衛生程度很理想，床褥跟枕頭也很舒服，值得推薦朋友。

酒店靠近市中心，旁邊有大公園。酒店比較新，房間裏面有種化學味道沒散盡，走廊裏味道更濃一些。WiFi信號極差，手機連不上網。

房間算大，床很舒服，衞生間也不錯。 地理位置就在中島公園地鐵口，非常方便。

新酒店，非常乾淨非常舒服，只是隔音差了點，常聽到街外的車聲

房間尚可， 設施：尚可， 服務：一般