Hotel Rose Wood a San Paolo

With the greatest measure of indignation and profound disappointment, I recount my recent stay at the Rosewood São Paulo—a veritable nadir in the annals of luxury hospitality. One is left to ponder how an establishment bearing such an illustrious name can so thoroughly debase itself with service that is not merely substandard but abominable in every conceivable regard. First, let us address the restaurant service, which was a farcical display of incompetence. It is inconceivable that such a travesty could unfold in what purports to be a fine dining establishment. The staff, seemingly plucked from the ranks of the inept and the indifferent, displayed an astonishing lack of basic hospitality skills. Orders were consistently wrong, service was exasperatingly slow, and the overall demeanor of the waitstaff suggested they were under the impression that the guests were there to serve them. This deplorable level of service is nothing short of a gastronomic insult. The calamity extends, unmercifully, to the room dining service. One might expect, in a hotel of supposed repute, that such a service would be the epitome of convenience and luxury. Instead, it was a nightmarish ballet of incompetence and neglect. Requests for even the most basic amenities were either misunderstood or ignored entirely, leaving one to question whether the staff had any training at all. The notion of room dining as a refuge of comfort and privacy was utterly annihilated by the sheer ineptitude on display. And then there are the butlers—those who are meant to personify personalized, attentive service. Instead, they were phantoms of failure, their presence as substantial as a wisp of smoke and their performance equally insubstantial. It is an affront to the very concept of a butler to label these individuals as such. Their disinterest and lack of professionalism were palpable, rendering their purported service a hollow mockery. The root cause of this catastrophic failure lies squarely with the hotel’s director, Edouard Grosmangin, whose abdication of duty is as egregious as it is inexcusable. Unlike the vigilant and hands-on directors of esteemed establishments such as the Peninsula, Mandarin Oriental, and Four Seasons, this particular director appears to have entrenched himself in an office-bound exile, oblivious to the shambles unfolding under his nominal leadership. His dereliction has fostered an environment where mediocrity flourishes unchecked. It is unequivocally clear that his removal is not just advisable but an urgent necessity. His continued presence is an insurmountable barrier to any prospect of improvement or redemption for this beleaguered hotel. In summation, the Rosewood São Paulo is a lamentable spectacle of gross mismanagement and egregious service failures. The director, Edouard Grosmangin, through his inaction and ineptitude, has wrought an environment where excellence is not merely unattainable but unimaginable. His immediate resignation is imperative to