Hotels con servizi di trasferimento a San Paolo

Reservei pacote Romance Std, e pedi Early checkin. Precisei ficar perguntando várias vezes desde a véspera para no final ter minha solicitação de early checkin recusada. Como se não bastasse, a informação sobre o champanhe do pacote, que era para ser uma surpresa para minha esposa, foi inadvertidamente adiantada pelo funcionário da recepção. Deveria haver um cuidado maior dos funcionários neste sentido. O mesmo ocorreu com o valor da conta no checkout. Como era um presente, ela não precisava saber sobre o valor. Por fim, a despeito de termos um pacote com late checkout, tivemos a infelicidade de ter nosso cartão desmagnetizado após o almoço do último dia antes do horário devido, e precisamos ter o trabalho de descer novamente até a recepção para resolver o problema, uma vez que o mensageiro prometido pela concierge pelo telefone (ligamos para comunicar o ocorrido) demorou muito tempo para se dirigir até o nosso andar. Ainda bem que for apenas uma diária, assim não houve tempo para mais contratempos.

If I came to Sao Paulo, I would stay in this hotel. It’s in the heart of busniess distric in the city. The hotel is luxuries but simple. The staffs greet me politely and willing to help. Great food at the restaurant

With the greatest measure of indignation and profound disappointment, I recount my recent stay at the Rosewood São Paulo—a veritable nadir in the annals of luxury hospitality. One is left to ponder how an establishment bearing such an illustrious name can so thoroughly debase itself with service that is not merely substandard but abominable in every conceivable regard. First, let us address the restaurant service, which was a farcical display of incompetence. It is inconceivable that such a travesty could unfold in what purports to be a fine dining establishment. The staff, seemingly plucked from the ranks of the inept and the indifferent, displayed an astonishing lack of basic hospitality skills. Orders were consistently wrong, service was exasperatingly slow, and the overall demeanor of the waitstaff suggested they were under the impression that the guests were there to serve them. This deplorable level of service is nothing short of a gastronomic insult. The calamity extends, unmercifully, to the room dining service. One might expect, in a hotel of supposed repute, that such a service would be the epitome of convenience and luxury. Instead, it was a nightmarish ballet of incompetence and neglect. Requests for even the most basic amenities were either misunderstood or ignored entirely, leaving one to question whether the staff had any training at all. The notion of room dining as a refuge of comfort and privacy was utterly annihilated by the sheer ineptitude on display. And then there are the butlers—those who are meant to personify personalized, attentive service. Instead, they were phantoms of failure, their presence as substantial as a wisp of smoke and their performance equally insubstantial. It is an affront to the very concept of a butler to label these individuals as such. Their disinterest and lack of professionalism were palpable, rendering their purported service a hollow mockery. The root cause of this catastrophic failure lies squarely with the hotel’s director, Edouard Grosmangin, whose abdication of duty is as egregious as it is inexcusable. Unlike the vigilant and hands-on directors of esteemed establishments such as the Peninsula, Mandarin Oriental, and Four Seasons, this particular director appears to have entrenched himself in an office-bound exile, oblivious to the shambles unfolding under his nominal leadership. His dereliction has fostered an environment where mediocrity flourishes unchecked. It is unequivocally clear that his removal is not just advisable but an urgent necessity. His continued presence is an insurmountable barrier to any prospect of improvement or redemption for this beleaguered hotel. In summation, the Rosewood São Paulo is a lamentable spectacle of gross mismanagement and egregious service failures. The director, Edouard Grosmangin, through his inaction and ineptitude, has wrought an environment where excellence is not merely unattainable but unimaginable. His immediate resignation is imperative to

Siamo stati qui per un evento, servizio valet comodissimo, aperitivo in piscina con ottimi canapè circondati dal verde e brunch all’ultimo piano con una vista spettacolare su tutta la città. Buffet vario e appetitoso con pasta ripiena, risotto, filetto, salmone, viennoiserie, dolci e tanto altro tutto preparato da loro e servito alla perfezione. Servizio impeccabile ed ambiente raffinato con ottimo rapporto qualità prezzo. Ho anche avuto la possibilità di ritornarci di sera per godermi i locali (Must e Seen) e anche lì è stato tutto perfetto.

Breakfast buffet is very extensive, there is a lot of choice. Fresh juices, fruit, typical Brazilian food and so much more. Mr Marcos served our table for the period we stayed and he always welcomed us with a big friendly smile and so much kindness. I travel a lot and these little things make such a difference. Thank you Mr Marcos! Hope to see you next time!

I was a little nervous at first because we decided to stay here for our last two days in Brazil before heading back to Europe but this hotel was great! They had super friendly staff that all spoke English at reception. They had more than just the basic amenities available in the room, there was complimentary bottles of water, shampoo, conditioner, bodywash and lotion, along with mouth wash, cotton, etc and instead of slippers, they had flip flops! The pool is a bit small but it's long enough to do laps and they went above and beyond to accommodate our family and make sure we were comfortable. They left chocolate in the room at bedtime which my boys loved and even a little fruit. The hotel is also in a great location, a safe area with lots of good restaurants nearby. Excellent, excellent, excellent!

What makes this property so special is its people… Sérgio in guest service team was amazing… he arranged for taxi service to and from airport. He was ready when I arrived and made the checkin process smooth. If you are looking for a home away from home feel this is the place. Breakfast is decent with sufficient options again the team at breakfast was awesome and very attentive. The whole team is led by an amazing GM - Pia and was always making sure the team had their A game. You won’t be disappointed with this property. I saw it was great for families too. Location is great too and part of a residential neighborhood. I found it quite safe.

The hotel is very nice. Staff is attentive and helpful. Excellent breakfast. Comfortable and spacious room. The one down side is the shower. They should really consider updating it. But other than that, it was a very pleasant experience.

Fantastic location in a safe neighbourhood, this hotel is located perfectly. The room was spacious and comfortable, found it very clean & well decorated. The restaurant was also very good, decent buffet at breakfast of good quality. Nice little bar, speedy customer service. Highly recommend to anyone thinking of staying here.

We recently celebrated our honeymoon at Hotel Unique, and we are beyond thrilled with our experience. The standout of our stay was undoubtedly the exceptional service provided by Mateus. From the moment we arrived, Mateus made us feel incredibly welcome and ensured that every detail of our visit was perfect. His warm hospitality, attentiveness, and genuine care for our comfort turned our special trip into an unforgettable experience. Mateus went above and beyond, providing personalised recommendations and always greeting us with a friendly smile. We are deeply grateful to Mateus for making our honeymoon so memorable. Thank you, Mateus, for your exceptional service and for being such an integral part of our wonderful stay. We will cherish these memories forever and cannot wait to return to Hotel Unique.