Megan Eastlake
20 luglio 2022
The Hotel was lovely, and the amenities clean and lush. I’m writing this review to hope management can work on certain areas to truly make this hotel international and compliment its high standards discussed in the Marriott Bonvoy philosophy.
Firstly it was very difficult to communicate with the staff as many did not speak English and were unable to understand basic questions. They need to employ staff that can communicate in English as this caused various frustrations to access services. No I can’t do is not an answer one should expect when paying high prices for this hotel. Secondly the pool on the theirs floor should be for adults only, as the 4 pools downstairs is ample enough to entertain young children. There were 2 members of the staff that went out of there way to assist, 1 make in the restaurant and the concierge manager. They had a can do attitude and sought answers or took time to understand basic requests. I did not feel foreigners were really welcome here. Ohh and the bar man that made amazing cocktails on level 3 he was a great asset to the experience and made beverages that were not on the menu. I stayed at this hotel for 6 nights , I wasn’t super needy, just wanted to know when I could collect a parcel or make a restaurant booking for another establishment, the response was I don’t understand, so no, or do it yourself. Not acceptable for this Brand of hotels, I couldn’t order room service because they did not understand. Finally I asked the girl on the phone to find someone who does, after she hung up on me, this was said in a calm voice. Not sure I would head back here again as I’m used to high standards and have stayed in some of the best resorts all over the world. This ranks poorly on my list. This could have been amazing.
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