The Shanhaitian Resort Sanya, Autograph Collection

I specifically choose this hotel because of the infinity pool- it didn’t disappoint. The facilities were all very lovely and I was impressed to find that the 3rd floor pool was heated. I enjoyed the room with a sea side view. It was a bit hard to communicate with staff due to the language barrier, but I found them to be patient and willing to help. I am already dreaming about when I can come back to the hotel.

The Hotel was lovely, and the amenities clean and lush. I’m writing this review to hope management can work on certain areas to truly make this hotel international and compliment its high standards discussed in the Marriott Bonvoy philosophy. Firstly it was very difficult to communicate with the staff as many did not speak English and were unable to understand basic questions. They need to employ staff that can communicate in English as this caused various frustrations to access services. No I can’t do is not an answer one should expect when paying high prices for this hotel. Secondly the pool on the theirs floor should be for adults only, as the 4 pools downstairs is ample enough to entertain young children. There were 2 members of the staff that went out of there way to assist, 1 make in the restaurant and the concierge manager. They had a can do attitude and sought answers or took time to understand basic requests. I did not feel foreigners were really welcome here. Ohh and the bar man that made amazing cocktails on level 3 he was a great asset to the experience and made beverages that were not on the menu. I stayed at this hotel for 6 nights , I wasn’t super needy, just wanted to know when I could collect a parcel or make a restaurant booking for another establishment, the response was I don’t understand, so no, or do it yourself. Not acceptable for this Brand of hotels, I couldn’t order room service because they did not understand. Finally I asked the girl on the phone to find someone who does, after she hung up on me, this was said in a calm voice. Not sure I would head back here again as I’m used to high standards and have stayed in some of the best resorts all over the world. This ranks poorly on my list. This could have been amazing.

This was my second stay at the Autograph Collection. I pickled that hotel again because of its location. The hotel is very well maintained. Check-in was fast and smooth. I had a high floor corner room which was stunning. There's a WeChat concierge chat where you can ask anything you need and they just make it happen. I find this very convenient as I do not speak Chinese. I ordered room service menu where the menu is eclectic and very reasonably priced. The breakfast has a good variety. Definitely the place to stay in Downtown!

Great hotel with amazing service. Rooms are modern and spacious. Pool areas are well maintained but lack of some palm trees or plants. Gym is very small for that seize of hotel.

Great modern hotel. Facilities are great and a heated pool outside is a great bonus. Shame there’s no direct beach access. The evening all you can eat buffet is very good as well.

This is a really nice property with friendly staff members. The room was spacious and my room service meals were brought to me in a timely manner. I will definitely book again.

這次入住了兩個酒店，最喜歡這家，服務非常好，進門會幫忙拎行李上樓 接待我們的小姐姐客服和她在微信上溝通的也非常便利 【迷人海景】 住的180摩登海景房，房間景色超出意料的漂亮，窗户比圖片上大很多，海的景色一覽無餘 早餐廳種類非常多，值得一提的是非常精緻，味道也很好，來三亞最滿意的酒店

以前一直住酒店邊上的JW萬豪，這次老婆要求住傲途格，訂了房間還給升級到摩登格90度 ，房間的大浴缸非常棒。泡在酒店無邊泳池裡麪看大東海的海景也是很舒服的。這裏還要特別感謝酒店管家Cindy在我入住前和入住後有求必應的服務，真的讓人感到賓至如歸！

🚗 交通：建議小夥伴下飛機租車 這裏離機場不是很遠 🧹衞生：衞生做的很好 唯一細節就是少拿了個刮鬍刀 不過可以接受啦 🍃環境：因為疫情影響吧 酒店人不多 酒店三樓的酒吧很不錯 不過店酒建議可以多加幾項 可選擇性不是很多酒店的外面可以看到無邊泳池和大東海 出門去景區也十分方便 房間設計偏年輕化 🔔服務：服務沒得説啦 晚上十一點因為不想出門 打電話給前台要冰塊 基本都是有求必應 而且速度很快 小姐姐還告知我們不夠可以再續 態度非常好 下次還會入住這家酒店 【浪漫情侶】 【動人夜景】 【迷人海景】