Hotel in zona Michael Kors Outlet, Santiago Del Cile

4,5/5,00 O Best Western Estacíon Central é um ótimo hotel. Ele possui quartos amplos e é bem confortável. O café da manhã é servido até às 10h e é bem farto, conta com variedades de frutas, cereais, pães, frios, ovos e linguiça. Os funcionários são bem receptivos e atenciosos. Eles disponibilizam uma marmitinha de café da manhã (sache de café, chá,fruta, sanduíche, iogurte) para que você possa levar no dia dos passeios, basta solicitar até as 21h na recepção. A região realmente não é boa mas o hotel conta com seguranças a disposição caso precise esperar algum uber ou taxi do lado de fora. Foi bem tranquilo pedir carros de aplicativo tanto durante o dia quanto durante a noite. Próximo ao hotel há uma estação da Turbus (estação alameda) e tem um metrô do outro lado da rua

El hotel es muy bonito y tranquilo. El personal es increíble y siempre dispuesto a ayudar. Destacó sobre todo la amabilidad y atención de Eduardo. El restaurante es un imperdible ya que la comida está bien hecha y el desayuno vale la pena.

Gran ubicación en una zona muy linda y agradable, con centros comerciales y una parada de metro cercana. La habitación moderna y cómoda, con un baño equipado con productos de buena calidad. El personal muy amable, incluso nos regalaron 2 tragos de cortesía al llegar. El desayuno muy bueno y completo. Absolutamente nada para criticar, muy recomendable.

Reuben was incredibly gracious and helpful during our stay. He went above and beyond any customer care service I have ever experienced in the hotel industry, or any industry for that matter. During my career over the past 30 years I have stayed no less than 150 nights a year in hotels. You need to clone Reuben, or at least use him to teach other managers how to emulate his professionalism.

This is a truly great hostel. The staff are friendly and helpful: Ivan, Juan, and Guillermo; and two of the guys played the guitar. A few times a week Juan would play his guitar and sing, and what a powerful voice he had. I could listen to him all day. The free breakfast provided every morning was excellent, and the a**osphere of the hostel was memorable. However, there was one person at the front desk (Scarlet) that was showing irrational behavior. In the beginning she was friendly and helpful, but then after a week, she turned dark and menacing towards me. She kept complaining that I changed my bed or dorm room, even when it was because of inappropriate behavior from another guest, and there were similar complaints from other guests. This morning she asked me if I ”changed my room again?” I said everything is good. There are no problems. Then she said, ”Okay, I will move you back to the room you were in last night.” That seemed odd. I said, I did not ask you to. You do that without my permission. She responded, ”I thought that is what you wanted.” Again, strange. She didn't stop. After getting the email address of the manager, I went upstairs to write an email. Ten minutes later she came up to where I was sitting and continued to badger me. I said she was disrespecting me, and I asked her to stop. She left and then returned a few minutes later, saying that she talked with the manager and I must leave the hostel immediately. She said I was disrespecting her by feeling disrespected. That I was attacking her or mistreating her, but nothing specific was mentioned -- because it didn't happen. No one that she spoke with ever talked with me. Whatever she said behind my back, that person never even told me what I was being accused of, nor did they ask me any questions. Then she threatened me with the police. I was stunned. I asked to speak with the manager. She promised if I came to the reception desk, the manager would speak with me. When I came down, I was not allowed to speak with him. I continued to finish my email to the address provided, and then the police came. It did not matter what the truth was. They listened to her speak in Spanish and then said to me, it doesn't matter what happened. She asks you to leave so you must leave. I walked out and here I am writing this review. I had been there for a couple weeks and I got to know all the staff and they got to know me. They and a number of other guests who had been there a while could testify to my character. I have not heard back from the email I sent to the manager. It seems that whatever Scarlet said behind my back, was believed without question, even when there were guests present, witnesses. And there were video recordings from different angles. I have heard about this type of thing happening in the United States, but we are in Chile. How could a manager allow a guest to be thrown out by the police without ever asking the accused a single question. Is that the world we live in now?

The hotel is clean and located in the heart of Santiago. The staff are amazing. Everyone we encountered was friendly and helpful. There are bus and train stops within a couple of blocks of the hotel. Water, beer, wine and snacks are conveniently available for purchase in the lobby any time of the day or night. The hotel is still ramping up its operations to become more “full service” so some services, such as an in-house laundry service, are not yet available. The pool/bar area is beautiful and makes for a great place to hang out. Compared to a four star hotel in Chicago, some may find the interior a bit lacking, but my family and I really liked it.

Per due notti abbiamo soggiornato in questo hotel mentre visitava Santiago de Chile, e la mia esperienza è stata piuttosto buona. Il processo di check-in è stato semplice con nessuna denuncia, eccetto la mancanza di personale per esportare il bagaglio. Abbiamo una stanza nel centro dell'edificio e la stanza era spaziosa e confortevole con riscaldamento e aria condizionata per avvertire dal freddo clima di Santiago. Purtroppo non siamo riusciti a godere del colazione a causa delle limitazioni della nostra tour, ma in generale abbiamo avuto un soggiorno molto bello e lo consigliereremmo a chiunque stia cercando un buon alloggio nel centro di Santiago.

La posizione ideale e camminabile per molti ristoranti, parchi, Costanera Tower, ecc. Il servizio era grande. Molto pulito e confortevole! Ci piaceva! Il personale era molto utile. Doccia disponibile nel centro fitness per arrivare presto. La vista sul tetto era fantastica per colazione, bar, ecc.

It’s still 15 min drive from the airport and shuttle needs to be booked 48 hours ahead. We did NOT know as did not check the hotel WhatsApp profile picture that says so in Spanish… but they did provide us shuttle transfer for free the next morning upon our request at check-in. Facilities are nice despite of average service

Abbiamo effettuato la prenotazione selezionando l'opzione con le imposte incluse (che è più costoso ) e quando si effettua il check in ci dicono che tale tassa non è IVA, se non la commissione che l'hotel deve pagare alla piattaforma che usiamo per prenotare e al pagato ci hanno prelevato in reception un 19% extra in termini di imposte o IVA di nuovo, lavoro nell'industria alberghiera e è un sinverguenzura che fanno quando pubblicano le camere con “ tasse “ o “ senza tasse “ e poi li prelevano per per la seconda volta, uso questa catena hotel in molti paesi e solo in Cile mi è successo questo. Non prenoto più in Ibis Chile .