Playa Esperanza Resort

it is a perfect holiday week with family. clean room, sea view room wonderful, food with very good quality. although it is a big hotel and from the room to the dining room we have to go for several minutes. a very good furnished miniclub area. internal to the hotel there is also a shop, 2 big open swimming pool + one internal. the bad issue is the reception. very bad the guy received me and my family: very rude and impolite instead of welcome us. in addition along awaiting time. aside it, a perfect holiday. my family appreciated the vacation.

I went to this hotel to celebrate my birthday and I had a terrible experience! I went to the reception to do check-in and the receptionist Natalia was very unpleasant. I was asking a question and she interrupted me because was doing something else, in a very rude way. She indicated me the locker near there to leave the baggage but when i got there the employee Toni told me that i should leave the baggage in the locker of my building. But when i got there, there was no locker. So i had to go back to the reception and I talked with another receptionist that took my bag and kept inside the reception. Afterwards, when i finally came back to do the check-in, i asked for my luggage and the receptionist Natalia told me that it would be in my room. But when i got to the room, there was no luggage and i had to contact the reception to find it out. This receptionist Natalia was very unfriendly and disorganized. It caused me a poor impression of the hotel although the facilities are good. Also the sofa in my room was wet when i got there. And they put me and my girlfriend in a room with 2 single beds instead of 1 double bed!! Another disadvantage of this hotel is that you have to pay for everything!! For example: 15€/day if you want a beach umbrella!!! Besides that nobody ever congratulated me for my birthday (i did the check in on my birthday) Very disappointing experience!!!

We have just arrived at this hotel and the hotel is ok although expect to pay an extra €15 per day if you want to sit on a bed at the beach. Also we where placed in a disabled accessible room, emailed hotel reception and reservations to be moved to a normal room and no response, they responded quickly when I was booking the hotel but now there is an issue they are silent. Front desk staff are fairly abrupt and a bit rude (not sure if they mean it or it’s just the Spanish way) everything you ask them they respond as though it’s an inconvenience and it’s not their job so assist you or you’ve just asked them to do something crazy. Again the hotel is ok but it’s 4* for a reason.

Arrived back today from Playa Esperanza. First of all, we all had a brilliant time. This was the 2nd time we've been here the 1st time was around 2014. The hotel was as I remembered it's spotlessly clean and in one the of the best locations you could wish for, right on the beach and considered one of the best in Spain because of its fine white sand and turquoise water (as described on google) As we arrived we was greeted by the friendly smiley reception staff who made sure we was all up to date with all the info required. The room we had on our 1st visit was in the hotel as our son was only 3-4 yrs old so it worked out perfectly, this recent visit our son was 14 so we opted for one of the apartment rooms this turned out to be ideal with having a separate bedroom with comfy double king size bed while our son had the choice of double or single pull out bed in the lounge room which was also comfy giving us all goodnights sleep. Our room had a partial sea view with a double size balcony. Rooms where cleaned daily by excellent friendly cleaners. All pools (3 outdoor & 1 indoor) where also spotlessly clean along with all surrounding gardens which where highly maintained, a credit to all staff. Food in the hotel was of a very high standard with plenty of choice from restaurant to bars (and believe me our son is one fussy eater) all served without delay and with a smile. One great advantage for us was once we had finished breakfast we could always go out and find ourselves sunbed - please keep this up Esperanza and don't let sunbeds be taken by those thinking they can have a sunbed by placing a towel on it. A great saving we found was we where that close to the beach we didn't have to pay those ridiculous prices on the beach for sunbeds which we have done on many other holidays. The hotel seemed to have covered all the entertainment side well there is something for everyone and done in a tactful way from day to night time. I could go on but don't want to bore anyone, all I would say is thankyou to everyone at the Esperanza for the brilliant time and that was worth every penny.