Hotel in zona H-E-B, San Antonio

È un vecchio hotel con alcune tonnellate di rinnovato. È un buon hotel. È molto amichevole. La cosa è il mio check-in dovrebbe essere alle 4:00 dopo che ci sono arrivato alle 5:00 e dovevo aspettare quasi un'ora per offrirmi una stanza. Era PACK.

Great location with easy access to a variety of medical clinics nearby. Check In was friendly, and easy, and early! Nice staff! Our room is large, and the layout is very nice. The bed and linens are fine. Things less favorable include: very low toilet (15”?), no clock radio (clock is on the microwave), Wi-Fi very slow, per speed test, (9 mps for both upload and download speeds), no lotion (we carry an extra little bar since we haven’t yet converted to the large bottles attached to the shower wall), and finally, the desk chair is in very poor condition, and is more like a rocking chair! Again, the staff was great, and the room was clean and spacious.

We stayed here for 3 nights while visiting our daughter for her graduation from Ft. Sam Houston. This location is absolutely PERFECT! We've never been to San Antonio before and knew we wanted to stay on or at least near the Riverwalk and this hotel does not disappoint. LOCATION: Right on the Riverwalk, there are actually a couple of different ways to access the paths. One from the back side entrance and one from the front and across the street. This location is right near all of the dining, shops, bars, and the Rio boat tours. Based on location, I would stay here again. ROOMS: We were in a two queen room with our two kids, ages 8 & 10, and it was a great size. We had a fridge and microwave which was handy for any leftovers or drink to keep cool. The bathroom was spacious although not a lot of storage especially for a family of 4. FACILITIES: This hotel does NOT include breakfast OR parking but the Valet service is amazing. Very prompt, friendly, and quick to return with our rental car. They also have free water bottles at the entrance. The very best breakfast you'll find about two blocks away at La Panaderia - it was so good we ate there three days in a row! The hotel restaurant is only open for breakfast and dinner and unfortunately the bar doesn't open until 5PM. However there is a small market area where you can buy snacks and beverages at all hours. The lobby is comfortable and we gathered here multiple times to relax for a bit. The pool is teeny tiny but my kids had a great time cooling off there in the evenings. We didn't use the gym but saw many do so from our view at the pool. STAFF: HUGE shoutout to Becky! She was incredible! She was able to get two of our rooms on the same floor which was handy. She also gave us so many amazing restaurant recommendations (including La Panaderia!) that we took advantage of. OVERALL: I would stay here again BUT I would like choose the Drury instead because of the free breakfast, evening snacks, and happy hour. Regardless this is a fantastic hotel and you can't go wrong staying here!

In particular, Vets, disabled and older guests be aware: While this hotel is basically good for pillows and such things - DO NOT use the Valet service that HIlton contracts with (PMC Parking Mgmt in Nashville). This may make a big difference for guests who are limited in luggage carrying abilities. If there is ANY issue with the car (that is simply parked in a contracted public lot for $45!), do not count on the Hilton management staff to have your back with this 3rd party company out of Tennessee! It's a financial win-win situation for Hilton hotels and the PMC Parking Mgmt co. but a guest can potentially get ”screwed” if any damage is done. Always allow extra time to walk around and check your car inside and out - and if there are any scratches warranting a claim - you'll need extra time to get the paperwork all filled out before you leave and head to the airport on time or your special destination. Cannot recommend this Hilton or any other. They do not have your back!

As we walked into this hotel, we were blown away with this wonderful aroma of goodness. This hotel smelled like no other hotel we have ever been in. The ambiance and setting in the hotel was very fine quality. The staff was AMAZINGGG each day !!!!We stayed a few nights to celebrate our 27th anniversary and when I tell you John the bellman made it such a special and wonderful experience. He went above and beyond and has such a great personality and kind spirit. We shared with him that it was our anniversary and the next day he told the concierge Phyliss of it and they delivered fresh handmade chocolate covered strawberries with champagne and the most sweetest note congratulating us on our anniversary. We can't wait to go back!!!!Thank you The Westin for making our weekend very special!!!!

典型美國鬧市區酒店：裏景區近，沒有自己停車場（代泊停車）；門面小（主要服務樓上）

Quando sono arrivato alla ricezione alle 9:30, mi è stato detto che la mia stanza non era disponibile perché avevano un grande gruppo (era parte del grande gruppo e aveva prenotato la mia stanza tre mesi prima come parte della conferenza). La persona alla ricezione mi ha detto che avrei bisogno di prendere una stanza di parlore. Quando mi sono chiesto cosa fosse, era essenzialmente una stanza non usata di una suite con un letto divano aperto. Mi hanno assicurato che sarebbe andata bene, e era solo per una notte. Quando ho disaccordo e ho chiesto la stanza che aveva prenotato, hanno detto che non era disponibile. Quando ho chiesto di parlare con il manager, hanno detto che non erano disponibili. Quando ho chiesto di parlare con nessuno nell'organizzazione Hyatt Regency, hanno detto che non c'era nessuno disponibile. Le ho chiesto di chiarire che dicevano che in tutta l'organizzazione Hyatt Regency, in tutto il mondo, non c'era nessuno disponibile; hanno detto sì, è così, sembra che fosse solo la persona disponibile la sicurezza, che hanno continuato a minacciare di chiamare se non avessi preso la ”sala di parola”. Io gli ho detto che se la persona di sicurezza fosse l'unica persona che voleva aiutare, sarei felice di parlare con loro - che avevo avuto la cortesia e la cortesia, e voleva solo la stanza che avevo prenotato. Dopo circa quindici minuti di questa parte posteriore, la persona alla ricezione andò in una stanza posteriore - chiaramente c'era un manager là indietro - e uscì dopo pochi minuti. Senza dire nulla, mi ha controllato in una stanza - la stanza che aveva prenotato - e mi ha dato una chiave. Ho cercato di contattare la persona di servizio al cliente quando ho ricevuto un testo poco dopo avermi chiesto come andava il mio soggiorno. Mi è stato detto che non c'era nessuno disponibile. Ho sempre trovato il loro personale utile e considerato, disposto a uscire dal loro modo per rendere il mio soggiorno piacevole. Questa esperienza mi ha fatto pensare seriamente di rimanere altrove sul mio Il prossimo viaggio e evitare Hyatt da ora in poi.

In generale, una bella proprietà.Grande posizione di cammino fluviale e molte opzioni locali di cibo e bevande. Valet è $50/notte (probabilmente tasso standard). Ho potuto ricevere una stanza di angolo migliorata su un piano alto, a causa del mio status di membro Hilton. Le strutture erano buone. I circuiti di alimentazione non funzionavano. Neanche Fridge funzionava bene. Il pavimento della doccia aveva un mattone da doccia strano all'interno, non era piacevole.