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The Westin Riverwalk, San Antonio
4.2/5102 Recensioni
San Antonio City Center
Mia cara e io abbiamo avuto un bel tempo all'hotel! La colazione in letto era la migliore. Il desk era gentile e attento alle nostre esigenze. Il bar e la piscina erano anche un bel tempo. Torneremo presto!
Courtyard San Antonio SeaWorld®/Lackland
4.1/5101 Recensioni
Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.
Omni la Mansion del Rio
4.5/5102 Recensioni
San Antonio City Center
Molto speciale hotel!Ma la stanza è stata data male, la nostra preziosa stanza di letto del fiume è dotata di balcone, ma il tipo di stanza è la stanza di letto di alto livello comune, che costa diversamente.Non troverai più una reception se fossi cambiata.La stanza è piccola, ma l'ambiente dell'hotel è buono. Trovare che la stanza fissata a Trip.com è generalmente inferiore a quella fissata direttamente dall'hotel o da altre piattaforme.
Courtyard San Antonio Downtown/Market Square
4.3/549 Recensioni
San Antonio City Center
Mi sorprendeva molto di vedere che il custode non veniva a casa ogni giorno; ovviamente, l'ho trovato una volta tornato nella mia stanza dopo averla lasciata tutto il giorno, e la stanza era esattamente come l'avevo lasciata. Ho chiamato il dipartimento di frontiera per vedere se la custodia era ancora in arrivo e in quel momento mi è stato informato che servivano la stanza solo dopo che abbiamo controllato, ma che eravamo più che benvenuti a venire al dipartimento di frontiera per asciugamani freschi. Mi sorprendeva perché Covid era finito e vorrei che me lo avesse detto quando mi avevo reclutato, ma la stanza era ben mancata e la lobby era bella. E' stato bello avere un'opportunità di acquistare colazione nel lobby, ma quando ho ordinato l'avocado tostato, mi è stato detto che erano fuori di avocado. Non molto, ma solo un altro controllo nella colonna negativa.
SureStay Plus Hotel by Best Western San Antonio SeaWorld
3.7/5101 Recensioni
Hotel incantevole. A causa del virus non siamo andati a nessuno dei servizi offerti come la piscina coperta, quindi ho messo un 1. Ottimo servizio. Il personale è molto gentile e disponibile.
Holiday Inn San Antonio-Riverwalk
4/5104 Recensioni
San Antonio City Center
La posizione è molto buona, nel centro della città, vicino al fiume, è la vista del fiume.La stanza è molto grande, pulita e pulita, l'installazione di servizio dell'hotel è anche buona, la sensazione generale è ancora molto buona

Domande frequenti

Informazioni di viaggio locali

Numero di hotel134
Numero di recensioni10,841
Prezzo più alto2.005 €
Prezzo più basso56 €
Prezzo medio (giorni feriali)209 €
Prezzo medio (fine settimana)237 €