Recensioni su Mövenpick Samarkand

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize if our service did not meet your expectations. Your comments regarding staff attitude and response time are very concerning, and we will be addressing this with our team immediately. We strive to provide a welcoming and professional environment for all our guests, and we regret that we fell short in your case.Regarding the soap dispensers and other amenities, we appreciate your input and will review these concerns to improve our facilities. We are also looking into how we can enhance our guest service responsiveness.On a positive note, we’re happy to hear that you had a pleasant experience with Diora at the restaurant. We will make sure to pass along your kind words to her.We truly value your feedback and hope you will give us another chance to provide you with a much better experience in the future.Sincerely,Timur Mirbabaev, Front Office Manager

Risposta dalla struttura: Dear Mirkozar,Thank you so much for your warm feedback! We really appreciate your trust and are glad that you chose our hotel for your holiday. We make every effort to make our guests stay as enjoyable and memorable as possible.Best Regards,Timur MirbabaevFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you for taking the time to leave a review about your stay with us. We appreciate your feedback.We are verry sorry that your room was not properly cleaned upon your check-in. This does not meet our quality of service standards. We have already taken measures to understand the reasons for this situation and prevent similar incidents in the future.Sincerely,Timur MirbabaevFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you very much for your kind review! We are very pleased to hear such kind words about our hotel.We wish you all the best! Come visit us again!Best Regards,Timur MirbabaevFront Office Manager

Risposta dalla struttura: Dear Guest, It was a pleasure hosting you at Movenpick Hotel Samarkand and thank you for taking the time to leave your kind words following your recent stay with us.I am happy to know that your experience was memorable and that our facilities and service succeeded all expectations. Rest assured; I will share your feedback with the team.We look forward to host you in the near future.Best Regards Bekzod Kholkhodjaev Front Office Manager Movenpick Hotel Samarkand

Risposta dalla struttura: Dear Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our hotel's location, cleanliness, and comfort. Being close to historical landmarks like the Gur Emir Mausoleum and Registan Square is something we are very proud of, and we are glad it added to your experience.We appreciate your feedback about the nearby cafes and breakfast options as well. Your kind words motivate us to keep providing the best service to our guests.We hope to welcome you again in the future for another great stay!Best Regards,Timur Mirbabaev,Front Office Manager

Risposta dalla struttura: Dear Guest,Thank you so much for your wonderful review! We are very glad that your stay at our hotel left such a pleasant impression.Your kind words about the lobby and comfortable rooms are especially pleasant for our team. We strive to make every guest feel at home.We will be glad to see you again in our hotel. Rest assured, we will do our best to make your next stay even more enjoyable!Best Regards,Timur MirbabaevFront Office Manager

Risposta dalla struttura: Dear Alyonin,Thank you for your feedback. We are sincerely sorry that you have encountered such a problem as dirty floors in the rooms. This is absolutely unacceptable for a hotel of our caliber, and we apologize for the inconvenience. We will take all necessary measures to ensure that similar situations do not happen again in the future. We will carefully monitor the quality of cleaning and conduct additional training for staff.Glad to hear that you enjoyed the breakfast selection and the cozy bar. We will also take note of your comment about the temperature in the sauna and hammam.We hope that you will give us another chance to show that we can provide you with impeccable service.Sincerely,Timur MirbabaevFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you very much for your review and high rating! We are very pleased that you liked the hotel's location in the city center, the beautiful lobby and the varied breakfasts.We also thank you for your comment on the size and convenience of the rooms. Your opinion is very important to us, and we will definitely take it into account when further improving the service and comfort of our guests.We will be glad to see you again and will try to make your stay even more enjoyable!Sincerely,Timur MirbabaevFront Office Manager

Risposta dalla struttura: Dear Annseeyou,Thank you for your feedback! We will pass your words on to the whole team. It will be a great motivation for us.We look forward to seeing you again!Best Wishes,Timur Mirbabaev, Front Office Manager

Risposta dalla struttura: Dear @YT@, Hello!Thanks for your feedback! We are delighted that you had a wonderful time at our hotel. We are proud to share your feedback with our team to encourage everyone to continue our high standards of service. We appreciate your support and will continue to work to make our hotel even better.Best Wishes,Timur MirbabaevFront Office Manager

Risposta dalla struttura: Dear n Y S Da,Thanks for your feedback! We are pleased that you felt at home in our hotel.We do our best to create an atmosphere where you will feel calm and relaxed. We are waiting for you again!Best Regards,Timur MirbabaevFront Office Manager

Risposta dalla struttura: Уважаемый Сергей,Спасибо за Ваш отзыв! Мы гордимся нашей командой, которая работает, чтобы каждый гость чувствовал себя комфортно и получал только положителные эмоции. Мы очень ценим Ваш отзыв и будем стараться и дальше радовать Вас высоким уровнем сервиса. Добро пожаловать снова!С Уважением,Тимур МирбабаевМенеджер отдела приема и размещения

Risposta dalla struttura: Dear travellerV,Thanks for your feedback! We are pleased that you felt at home in our hotel. We do our best to create an atmosphere where you will feel calm and relaxed.We are waiting for you again!Best regards,Timur MirbabaevFront Office Manager