Utente ospite
30 settembre 2024
I wouldn't give this hotel 3 stars so it amazes me how it has 5 . Room was ok. Service in breakfast restaurant was non existent . No one managing the breakfast staff. No one greeting guests . Virtually no fruit left in the buffet when we went up. Chaotic and poorly trained staff. The toilets downstairs in the communal area were filthy. Easily the worst i have ever seen in any hotel and i am a frequent traveller , having been on 8 trips this year and stayed at about 12 hotels. The two door staff were disinterested and after we checked out and drove away we realised that they had failed to put one of our bags in the boot of our car and so we had to take a one hour round trip just to get it. These are only some of the issues we found at this hotel but there were several more. As a result, l wouldn't return to this hotel if they gave us free accommodation , food and a bottle of champagne . Fact ! I should have stayed at the Sacher. A true 5 star hotel . The Bristol is a tired old hotel with tired staff, no fitness room, no pool, toilets that do not appear to have been cleaned in days , inadequate breakfast , and tired rooms. Photos on their website look great but trust me that as soon as you enter , the place is very different and disappointing
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