Hotel in zona Avatim, Salvador

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

A respeito da recepção pos 23 horas. Atendimento de um só recepcionista, muito devagar. Sugestão: se o check in foi feito com um QR Code confirma a entrada e só se entrega a chave ou ela já esteja disponível em um balcão ou armário com chave.

O hotel é bem legal e com uma vista fantástica. O rooftop é maravilhoso, tem uma vista incrível, ambiente super agradável, atendimento do bar é muito bom. Passamos o dia todo pegando sol, banho de piscina, drinks espetaculares, recomendamos o ”Maria Quitéria”. O quarto é bastante amplo, limpo, com ar condicionado, frigobar, mesa para trabalho. Banheiro também amplo, só a água do chuveiro que poderia ser bem mais quente. O serviço de quarto do restaurante é muito bom e rápido. Café da manhã bem variado e ambiente aconchegante. A localização do hotel é muito boa, fica ao lado do Shopping Salvador, nem cinco minutos a pé. Tem estacionamento, R$ 12,00 a diária. O atendimento da recepção é ótimo, colaboradores simpáticos e atenciosos. Ficamos hospedados cinco noites no quarto com vista para o mar no 23º andar. Foi uma estadia muito boa, recomendamos!

hotel honesto - apartamentos renovados - bom Cafe da Manha - lobby aconchegante e apropriado para o perfil do hotel - localização junto ao Shopping da Bahia - Facil acesso aos principais corredores da cidade. Colaboradores hospitaleiros e atenciosos

Hotel con buoni costi e vantaggi, personale attento e attento. Una buona colazione. Camera confortevole, con buon letto, buoni bagni, aria e TV funziona, la pulizia delle camere è effettuata ogni giorno. La posizione è buona, con mercato vicina, buoni ristoranti, e una buona spiaggia per prendere un'acqua di cacao e godere della vista.

Ottimo servizio in camera, sopra il normale standard della rete. Buone e nuove strutture. Ottimo servizio presso i servizi della reception. Punteggio negativo: valore percepito per il caffè del mattino, R$ 38,00 - un assurdo, niente contro la qualità del caffè, normale, niente di eccezionale che giustifica questo valore, per non parlare che il caffè espresso è necessario pagare la parte.

Fantastic stay! The hotel is beautiful. It is right on the top of the hill of Rio Vermelho and it offers a free service from the hotel to the main street and the other way around. When we arrived we found very nice receptionists. We were initially given an accessible room, we requested to change it as we were there to celebrate our honeymoon. One evening the hotel staff treated us with strawberries, chocolate and 2 brigadeiros ＜3 The room was very nice and clean, with all the comforts. The breakfast, unfortunately, wasn't very good. The quality was poor. The positive thing is that we could order omelettes and tapiocas cooked at the moment. All the staff very nice and friendly. Definitely recommended! :)

Dalle mie prenotazioni, fino al checkout, ho avuto un'ottima esperienza... Quando sono arrivati all'hotel alle receptioniste della sera, mi hanno ascoltato FOF tutte le informazioni precise, con buona attenzione e educazione. Camera confortevole, aria condizionata e vista sul mare!  Caffè mattina molto ampio, con tutto fresco e pulito!  Senza dubbio ritornerò più volte!!!

Ottimo hotel, ma il servizio pessimo. Nella colazione si deve rimanere pulito tavolo per sedersi e andare dietro a tagliare, non ha abbastanza dipendenti. Tutto è tardi. Non ho mai potuto mangiare il tapioca o l'omeleta che ho chiesto, ci sono voluto più di 45 minuti e ho rinunciato. Il check out oggi è stata una epopeia. ricevimento molto tempo! La struttura dell'hotel è ottima, piscina e camera confortevole!

Hotel molto buono, ben situato, sicuro, camera con buona dimensione, colazione ok. Tornerei sicuramente.