Hotel La Ponche

Luckily we only booked for one night. Whilst the location is convenient and the hotel unique/boutique in its setting, please be aware that this is not a hotel but 3 very old townhouses merged together. The style and design of the rooms are lovely, with a cute old charm with modern touches and quality details. The staff are friendly enough, especially John who helped park our car and took our luggage. The streets are very narrow and not designed for cats and the parking is 100 metres away from the hotel, not a problem and John will guide you. Our issues started with the room we were given (7) which is directly above the reception and hotel entrance, which is direct onto the street. We were unable to get any sleep as we could hear guests and the staff leaving the hotel between 02am-04am. Also theres a a swinging/revolving old door that the staff use that makes loud banging noises which we could hear all night. If you are a light sleeper or staying for more than 1 night I would recommend a different hotel or ask for a quieter room. The other gripe, was with breakfast, when paying 520 EUR for the room (March 2025 out of season with everything still closed) and another 65 EUR for breakfast we expected a good selection for breakfast. What you are offered is a breads basket, a slice of cake, coffee/tea and juice. No options just this. They then give you an 'a la carte menu' with options for eggs, fruits, granola, bacon/sausage/mushrooms etc which are all priced 10-15 Euros etc each item. This to me is unacceptable, as you end up paying 120 EUR for breakfast each day! This caused a lot of problems for the staff and you could see other guests equally annoyed. If you are going to offer a 5 star boutique hotel and you are charging these prices, at least offer a full breakfast option for the 65 EUR you are already charging. We were told when checking out that other guests had complained about the banging staff door when trying to sleep, but the reception also said we should expect noise during the night because St Tropez is busy and lively (agreed but not out of season in March!) Good luck if you are staying May-Sept. All in all, we really wanted to like this hotel, however we cannot recommend it for the price, difficulty sleeping and an overly complicated, expensive and annoying breakfast service. Likes - Friendly staff especially the guys helping out for check-in and luggage, shout out to John.

Absolutely beautiful friendly hotel ideally suited in centre of the town yet secluded. Staff kind & helpful but a massive shout out to Penelope and to John. John was outstanding and is a major asset as he is the first contact with the hotel. Room delightful with every amenity. We’ll be back next year for sure!

My only negative the rooms are small Other then that my stay was excellent! The best part was the over the top service. Staff went out of their way to make our stay comfortable! From the moment we drove in they took our car, brought in all our luggage and were always available with any questions. A special shout out to the concierge Ms Raphaele who worked tirelessly to secure reservations on a busy weekend because we had done no planning whatsoever. Also the location could not be beat. Right in the middle of shops and restaurants and also near the water. Thank you La Ponche staff We had a wonderful time :)

This is not a 5 star hotel. First very difficult to find. In pedestrian area. The hotel is very chopped up, stair at every turn. Difficult to retrace your steps to find your room. No elevator. We had stayed in several 5 stars hotels that were excellent on our French Riviera . Especially in Juan Les Pins where we stayed at Hotel Belles Rives. So this hotel was a huge disappointment They said that our room was upgraded. Can't imagine from what from. The bathroom is so tiny. Makeup mirror would not fit on counter unless you removed everything. It is kept under the sink in a cabinet along with the towels. Two people can not fit in this room. No place to hang up towels. Since telephone to reception didn't work had to walk down several flights to get a bucket of ice. Could then not find my room, thankfully a staff member help find it. In the morning of departure again could not reach reception and my husband had to carry luggage down the several flights. On a plus side, the location was excellent and the staff very nice.

Staff take more than three hours to clean room even guest is in hotel.just saying wait. Even guest reached after a long journey should avoid this hotel to stay.no one here to ask for water. At 1 pm they said room is vacant and in cleaning. After 2 hours front desk manager says our check in time is 4 even not mentioned in their booking.