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5 stelle

Relais et Chateaux Thalasso & Spa Ile de la Lagune
4.4/553 Recensioni

Relais et Chateaux Thalasso & Spa Ile de la Lagune

Saint-Cyprien|0.75km dal Grand Stade les Capellans
Welcome on arrival excellent. Room looked fab with a huge terrace - a surprise upgrade I assumed (more of that later). Good room service cheese platter and wine after a late arrival. All was going so well until I had a shower the next morning and the bathroom started to flood which I put down to poor shower design. To avoid more flooding my husband took a bath and when it drained unfortunately it brought more water and waste from the toilet up the shower drain…………Long story short, we told reception who helpfully sent maintenance immediately, had breakfast and decided we wanted to leave a day early. Front desk couldn’t have been nicer and more apologetic. On checking the bill I found that we’d been charged for an upgrade which I was unaware I had requested (I had looked at the option on an email but decided not to go ahead). After the intervention of the manager that charge was removed. We weren’t charged for our early departure. All in all an unpleasant experience (having to retrieve my things from the bathroom with excrement floating across the floor is not something I ever want to repeat). That said, the staff were all apologetic and helpful - especially the poor maintenance man who spent a while trying to unblock the plumbing. The interior of the hotel and the room is very nice however the hotel suffers from being in a 70’s style building which isn’t very attractive.

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Colazione

Relais et Chateaux Thalasso & Spa Ile de la Lagune
4.4/553 Recensioni

Relais et Chateaux Thalasso & Spa Ile de la Lagune

Saint-Cyprien|0.75km dal Grand Stade les Capellans
Welcome on arrival excellent. Room looked fab with a huge terrace - a surprise upgrade I assumed (more of that later). Good room service cheese platter and wine after a late arrival. All was going so well until I had a shower the next morning and the bathroom started to flood which I put down to poor shower design. To avoid more flooding my husband took a bath and when it drained unfortunately it brought more water and waste from the toilet up the shower drain…………Long story short, we told reception who helpfully sent maintenance immediately, had breakfast and decided we wanted to leave a day early. Front desk couldn’t have been nicer and more apologetic. On checking the bill I found that we’d been charged for an upgrade which I was unaware I had requested (I had looked at the option on an email but decided not to go ahead). After the intervention of the manager that charge was removed. We weren’t charged for our early departure. All in all an unpleasant experience (having to retrieve my things from the bathroom with excrement floating across the floor is not something I ever want to repeat). That said, the staff were all apologetic and helpful - especially the poor maintenance man who spent a while trying to unblock the plumbing. The interior of the hotel and the room is very nice however the hotel suffers from being in a 70’s style building which isn’t very attractive.

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Relais et Chateaux Thalasso & Spa Ile de la Lagune
4.4/553 Recensioni
Welcome on arrival excellent. Room looked fab with a huge terrace - a surprise upgrade I assumed (more of that later). Good room service cheese platter and wine after a late arrival. All was going so well until I had a shower the next morning and the bathroom started to flood which I put down to poor shower design. To avoid more flooding my husband took a bath and when it drained unfortunately it brought more water and waste from the toilet up the shower drain…………Long story short, we told reception who helpfully sent maintenance immediately, had breakfast and decided we wanted to leave a day early. Front desk couldn’t have been nicer and more apologetic. On checking the bill I found that we’d been charged for an upgrade which I was unaware I had requested (I had looked at the option on an email but decided not to go ahead). After the intervention of the manager that charge was removed. We weren’t charged for our early departure. All in all an unpleasant experience (having to retrieve my things from the bathroom with excrement floating across the floor is not something I ever want to repeat). That said, the staff were all apologetic and helpful - especially the poor maintenance man who spent a while trying to unblock the plumbing. The interior of the hotel and the room is very nice however the hotel suffers from being in a 70’s style building which isn’t very attractive.
Les Bulles de Mer - Hotel Spa Sur la Lagune
4.2/537 Recensioni
La nostra camera ha avuto una splendida vista sul mare e sulla piscina riscaldata. Era accogliente per 2 persone, il letto molto confortevole. La camera ha un minibar con 2 piccole bottiglie d'acqua, un cuoco di tè, un cappotto da bagno e un cappello. Le forze di pulizia erano molto amichevole e hanno fatto un buon lavoro, le camere erano molto pulite. La piscina è stata pulita ogni giorno, ci sono stati abbastanza letti e fortunatamente non ci sono ospiti che hanno prenotato letti (pre-season in giugno). Il colazione è stato variabile, principalmente con prodotti bio, prodotti senza glutine e prodotti locali. La sera abbiamo mangiato due volte nel ristorante del nostro hotel ”Ganivelles”. Il nostro cameriere Guillaume era molto attento e aveva sempre un sorriso in faccia. Tutto il personale era sempre amichevole, Anche la capo ha guardato la colazione e ha accolto gli ospiti. Il cibo nel ristorante era eccellente, così come i cocktail. Ci vediamo molto presto.

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