64 Recensioni
Parco dei Principi Grand Hotel & SPA
Flaminio Parioli Roma|1.11km dal Faro-Caffe Specialty
We booked a triple room with park wiew, which means the location of the room on the floor above the first one, I think. I indicated in advance that we would prefer a higher floor, if possible. I didn’t receive any answer, although hotels usually answer, albeit something standard, like: “We will be glad to see you, we will take into account your wishes, but we cannot guarantee,” but hotels usually answer. When we arrived and checked in, at the reception said that we were upgraded for free. At first we were delighted, but it turned out that the room on the first floor, and the side one, the main window with a balcony overlooking the city, and not the park. And the bottom is not very loud, but still, something is noisy (apparently pumps from the pool) When we returned to the reception and said that we still want a room of the ordered category, but with a view of the park, they answered that there were no free ones. But there is a free suite on the top floor, you can check in there if you pay extra 400 € (husband asked again, twice the receptionist answered “yes, 400 €”) We agreed and went to see the room. We liked the room, decided to pay extra and take it. But at the time of payment by card, the husband saw that he had to pay not 400 €, but 4000 €! To which the receptionist apologized, saying that he simply confused “hundreds” and “thousands” in English This situation made me feel very uncomfortable! After that, the receptionist said that tomorrow we will change the room to the one that we booked, but did not say who and when will contact us or what time we need to go to the reception for this. In the end, no one contacted us and we stayed until the end in this room. It was an unpleasant experience. At the same time, the location of the hotel itself is magnificent, the interior is also very beautiful. 
198 Recensioni