Hotel romantici a Tōyako

"We got a Japanese room and this was clean. It's an older ”luxury” hotel that is showing it's age with wear on carpets, walls and bathroom. Hotel would add lots value just replacing hallway carpets. It's selling point is the waterfront view of fireworks and the rooftop onsen which provided a beautiful view of the lake and mountains. We stayed during foggy weather, and the view from the natural mineral water filled onsen was magical. Despite all the guests, Onsen was always empty when visited so nice unlike other hotels on this trip. Breakfast buffet quality was ok, and built for masses. Bus stop is right in front of hotel but buses run infrequently to jr station or to crater. Overall good memorable stay."

"Overall a Great Stay, Though Service Left Room for Improvement. We recently completed a 3-day, 2-night stay at this hotel, booking a package that included both breakfast and dinner—which I highly recommend. While many local guests opt for day trips or single-night stays, staying two nights allowed us to fully enjoy the experience. Property & Amenities: The property is a traditional, slightly dated onsen hotel in terms of room amenities, but the public areas are well-maintained and clean. The location is also extremely convenient. Service Experience: Most of the staff—including the male receptionists, buffet team, and bar staff—were wonderfully welcoming and friendly. Unfortunately, our interaction with one front desk staff member, Ms. Morikawa, was disappointing. Although she understands English, her attitude towards us was noticeably cold and distant. Having traveled extensively throughout Japan and internationally, the contrast in hospitality was clear, particularly when we observed her interacting warmly with Japanese guests right after being dismissive with us. We felt compelled to bring this matter to the attention of the Front Desk Manager. While we rarely feel the need to raise service concerns in Japan, we felt it was important to share our experience regarding being treated differently as foreign guests. Aside from this incident, we enjoyed our time and appreciated the efforts of the rest of the team."