Hotel romantici a Itō

"I originally planned to leave a 5-star review because the hotel itself has a very nice, cozy atmosphere. However, I ended up extremely disappointed due to something being stolen during housekeeping service. I travel frequently and stay in hotels often, so I’m usually very careful. This time, I didn’t bring many valuables with me, so I didn’t lock my suitcase when I went out. I had bought a few items from a drugstore and left them in the room. When I came back, one of the three packages was missing. I assume they didn’t take everything to avoid suspicion. I’m usually very cautious about housekeeping and potential loss of belongings, which is why I selected the “do not disturb / no cleaning” option. However, this hotel requires daily cleaning of the in-room hot spring bath. Since I booked a top-floor room with a private onsen, the front desk informed me that staff would still enter the room to clean it. I never expected that even opened, low-value cosmetics would be taken. The missing items were worth over $60. While it’s not a huge amount, it still feels very upsetting. The hotel itself is fine, but please be very careful with your belongings if you stay here. If you leave the room, make sure to take your valuables with you. The safe in the room is extremely small and cannot hold much. Overall, this experience was very disappointing."