Hotel in zona Municipio di Reykjavik, Reykjavik

Abbiamo soggiornato per 3 notti, l'hotel è in una posizione perfetta vicino a ristoranti. 5 minuti dal porto e 15 minuti dalla chiesa. Taxi disponibile proprio di fronte. La colazione era ottima con una buona scelta. Il personale si rifornisce rapidamente. La reception è a posto. Due cose vorrei sinceramente commentare: - a causa delle condizioni meteorologiche, le strade erano chiuse e quasi non riuscivamo a fare il check-in, l'hotel non offriva alcuna flessibilità di cancellazione comprendendo le condizioni. Non penso che sia giusto. Vogliono ancora farci pagare. - dopo il check-in in camera, il cestino della toilette non è pulito con l'assorbente trovato e il pavimento non è stato pulito con anche alcuni scaglie di cibo a terra.

Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

La struttura si trova proprio di fronte al porto, zona riqualificata piena di locali, ristoranti e musei. A pochi passi si può provare qualsiasi tipo di cucina: islandese, sushi, ramen, vietnamita, pesce. Le camere sono moderne e pulite, lo stile accattivante. Colazione ricca dalle 6.30 alle 10 del mattino. Personale gentilissimo. All’interno dell’hotel c’è anche un ristorante che abbiamo provato una sera e i piatti erano molto ben fatti. A pochi minuti a piedi è possibile arrivare anche in centro. Consigliatissimo.

If a hostel and a hotel had a baby then you can be sure it's name would be Cityhub! It's a hostel but with a hotel vibe. I'm going to break the review down based on my opinion Location (5/5 stars) Well it's not called VillageHub right?! So yes it is located downtown close to all the bars and restaurants. To put into perspective, round the corner is where you will find the famous Lebowski bar (which I'm sure you have already penned it down on your list). You're in walking distance of all other tourist spots in the city. Parking (no rating) You can skip this part of you're not planning on driving whilst in Iceland. For those of you that are renting a car, parking was a nightmare in Reykjavik and outside Cityhub you will find a few parking spots if you're lucky. I never understood the parking system in Iceland so I did the lazy and parked in the multi storey car park which is a stone throw away from the place. It cost me roughly between12 - 14£ to leave my car there overnight. Staff (5/5 stars) I had some complications with my booking and had to rebook but this was no fault of CityHub. The staff were super calm and helpful in putting me at ease. During my stay there I had interactions with a few and they were all super amazing! I noticed the lengths they would go to help the guests with queries even not related to the place. They would always engage in conversations and share their experiences with the guests. Lauren helped me check-in and gave me a tour of the facilities. She recommended a few things to do around the city and they didn't disappoint. I feel that the city tax we pay should go to Lauren! Isabella is super chilled and was helpful too with mainly things around Iceland and sorting out my booking issue which btw had nothing to do with her and the property. Julia and iria were the others who were also helpful. Definitely worthy assets to company! Well done team! Property and facilities (5/5) So here's the thing, the property identifies as a hostel but it really isn't. Let me tell you why. Instead of bunk beds, they have bunk pods cleverly designed like two ”L's” in Tetris. Each pod has a comfy mattress and usb charging ports on both sides. You have ample space at the end of the bed to leave two medium sized luggages. You also have two plugs, a table, a shelf and railing with hangers. Towels are also included. The room also had a phone holder on the wall which I personally used to watch the football but don't let me get in the way of how imaginative you could get with this. There's separate communal showers and toilets for male and females. They are always spotless clean and are stocked with ”Rituals” body wash and shampoo. I've stayed in five star hotels and even they don't provide beautiful smelling products like these! The property has 93 rooms and situated on the rooftop is a hot tub that can easily fit five people. Down in the lobby, lies the kitchen and dining area. Its well equipped with a fridge, microwave and a coff

Appartamento davvero grazioso e dotato di tutto nel pieno centro della capitale. Il personale molto discreto ma attento nella pulizia e nella cura del soggiorno, anche se non richiesto, ogni mattina ci veniva fornito del caffè e del latte per la colazione. Self check-in comodo e funzionale, si fa tutto con un app del cellulare. Decisamente soddisfatti!

Hotel molto carino, pulito e igienico, anche la reception è molto gentile, la posizione non è lontana dal centro città, molto comoda. Accanto c'è la Pearl Tower, la Cattedrale e una via dello shopping.

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

Ottimo livello di pulizia, come del resto in tutti gli hotel in cui abbiamo soggiornato in Islanda. Camera non spaziosissima ma comunque confortevole. Buona la colazione. Nonostante non sia vicinissimo al centro noi abbiamo percorso tutto il tragitto a piedi, anche al ritorno. Reykjavik la si visita solo perché ci si passa, confermo che non ha nulla di attrattivo e che può essere vista in 3-4 ore.

Le persone dell'hotel erano molto benvenute e ospite. Ci sentiamo davvero bene quando siamo arrivati all'hotel e anche durante la partenza. La colazione era piccola ma grande. Ci sono stati una calda e bella pausa. La stanza è molto accogliente. Il letto era molto morbido e sprinter! Il cappello era solo bello, molto caldo e comodo. Come vogliamo che potessimo portare a casa. Haha. Il prezzo era anche di valore. ✌🏻