Red Deer Resort & Casino

We stayed for 1 night. The front desk staff was friendly and the beds super comfy!

Would not recommend

I needed some down time. Pool time was good for exercise Would prefer a pool with a deep end but pool and deck and wash room all clean.

I really enjoyed my stay here. The staff were pleasant and very helpful, most of the hotel is renovated, very clean and comfortable. The club floor was a very nice treat with excellent snacks and breakfast. No noise from other rooms. Finding the check in entrance was a little tricky with no signage and construction near it, but other than that small confusion at the start, a really great stay and I'd definitely book again.

Unfortunately I was put in the pet friendly wing and was sick for the two days I was there. It was not indicated as pet friendly when I booked online and it was not mentioned to me when I checked in. It wasn’t until I heard barking on our last morning that I realized why my breathing had been getting worse. When I mentioned it at check out I was told it my responsibility to tell them at check in. Really!? You used to have to specifically book for pet friendly and now you have to specifically request to be able to breathe. We travel a lot and I have never had this backwards system before.

Hotel has been upgraded. Smokin’ nice shower! Quiet and clean for a ******. Did not try the restaurant(s).

Where we stayed, the noise through the front door was insane. Could hear everyone and everything. Especially the people going back to their rooms at 3 am. So our sleep wasn’t great

We loved the excellent food and atmosphere in the restaurant- we loved the ****** and the entertainment in there and the staff were very friendly and accommodating It was a very enjoyable relaxing getaway

I was in town for almost two months doing some local business. I stayed as I had my pets and did not want them to move around a lot. I meet many guests during my time there I think they share my sentiments. The front desk staff there are about two nice ones and the rest of them is like rude mean girls club where their answer to anything is no and they act like you they need to be security and scrutinize their guests in bad ways, Irish in particular treated many guests horribly including myself. Then on the opposite, in the lounge, the restaurant the staff were incredible. Led by Deb, Shaina and the others are amazing!! and do what they can to accommodate a guest, but front desk watches them too. Rooms are nice, pool was broken and lots of construction but nice place to stay once you get past the front desk folks. There was two nice ones Steff and a dark haired guy. I understand good help is hard to find but I dont think they do themselves any favors with Irish dealing with customers, I heard complaints from the bar to the gym about her and witnessed it with others and myself. I spent a lot of money between bar, restaurant, hotel and clothes shopping in their boutique, its a shame I have such a bad feeling leaving due to front desk. Go eat and drink there, its lovely and so is the pool when it works. They should hire the lounge staff for front desk and this place would be perfect. I dont understand how folks with no customer service skills are the face of a otherwise good plac