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Comfort Inn Raleigh Midtown
4.2/5105 Recensioni

Comfort Inn Raleigh Midtown

Raleigh|2.23km dal North Hills
Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

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Motel 6 Raleigh, NC - North
2.5/559 Recensioni
 One of my favorite hotels in Raleigh $50 deposit no bugs no loud people outside. It’s a very chill spot right beside Denny’s and Bahama breeze.
DoubleTree by Hilton Raleigh Midtown
3.8/5103 Recensioni
Grandi soggiorni consiglio
MainStay Suites Raleigh North
2.6/560 Recensioni
i stay in hotels full time & have stayed at many other hotels but none of them as good as ESA. ms.joyce & james are both super professional & very kind. the room is in great shape as well. i don’t see myself leaving anytime soon. i can’t think of a single complaint about this place or the service i’ve been provided by the staff. definitely worth booking a room here if you’re planning on visiting raleigh anytime soon.
Residence Inn Raleigh Crabtree Valley
4.4/570 Recensioni
Comfortable, convenient, and priced-right, this Residence Inn is a great choice in Raleigh. While its decor is not trendy and up-to-date, the bed was very comfortable (which, I think, is more important) and our room was spacious. Better yet, it's close to the Crabtree Valley Mall, which offers a multitude of dining options. We stayed here recently, while Covid-related restrictions were still in place, and the breakfast buffet had been replaced with a pre-order system -- you must order your breakfast the night before you plan to eat it. We didn't do that, so I can't tell you how efficient the process is. But it's available. We were pleased enough with our experience that we plan to stay again. Recommend it!
Best Western Plus Raleigh Crabtree Valley Hotel
4/5104 Recensioni
I enjoyed the pool and the A/C was very good in the room. I had a balcony that overlooked the road and shopping center. Balcony king room looks exactly as advertised. The room was quiet and the sheets and towels were clean. Appreciated the refrigerator and microwave in the room. The ceiling had an uneven plastering done, but it did not affect my stay. The balcony has a simple two chair and table set, nice to have a drink on during a warm night. However, there is not a great view as this hotel is right off the road toward the city. Breakfast ends at 9 am, I wish they would change it to 10. I did not bother to wake for breakfast the next morning so I don’t really know what they had except yogurt, coffee, and a pancake making machine. Overall was a great stay and the staff is kind.
Four Points by Sheraton Raleigh North
3.6/515 Recensioni
I submitted a complaint immediately after my return home from this hotel and have not received any response from Marriott customer service. Overall, the hotel is very dated, tired and in need of an update. The lobby elevator was not operating and I had to walk to the far end of the hotel to the other elevator or take stairs to my room. The room itself appeared clean, but the furniture was worn and tired. I brought wipes and used them to wipe all surfaces. On my last night I woke to a large cockroach outside my bedroom. I called front desk to have someone come get it and they said no one was available to do so. I put the ice bucket over it. I have travelled to many warm and tropical climates and never had bugs or critters in my room. Lastly, the lock on the balcony door would not lock. Overall, I was very disappointed with my stay and would never stay at or recommend this property.

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