Konstantinos
2 ottobre 2023
I was recommended by a friend to stay in this hotel on my first major visit to Quito, I would have liked to have known there were major construction works going on every day and I believe I should have been told before arrival so I could have made a choice
Friday awoken at 0630 to the sound of Drilling, could not have my meetings in the hotel as it was dusty and paint fumes throughout, had to go out for my meetings including breakfast.
Saturday awoken at 0625 to the sounds of hammering and drilling outside my window, not the time I was planning on getting up on a Saturday. Breakfast was awful, spent 30 mins waiting for someone to take my order but the staff seemed too intent on chatting to each other to notice one of the 3 people in the restaurant waving to get served. Gave up. Pulled forward my pick up time by 2 hours to leave as quickly as possible.
When I asked at the front desk to talk to the manager I was replied with blank stares and mumbles about the works, a telephone call and 10 mins wait and still no appearance of a manager....... not acceptable
Cleanliness substandard, big wads of long hair in the shower. Towels which were more beige than white
No way this hotel is 5 star, room ticked the boxes barely. I would have addressed all of this with the manager and would have let most of it slide if there had not been construction on the weekend but he NEVER appeared.
Traduci