Hotel con piscina a Quilpie

Non posso credere quanto questo posto fosse buono! ... Abbiamo finito per avere una camera privata 8 letto per 6 di noi, la stanza stessa è un po' calda, ma il personale ci ha portato rapidamente un fan che ha aiutato in massa. I bagni e le docce sono stati mantenuti così bene e il soggiorno, lavatrice e asciugatrice hanno reso tutto il processo così facile. La cucina è assolutamente grande e perfetta se si intende preparare cibo. Ma il personale era qualcosa di diverso, incredibilmente amichevole e una signora mi ha anche prestato 50c dal portafoglio per i lucchetti, non aveva bisogno di farlo, ma voleva aiutarmi! ... Un gemello assoluto! Sono sicuro di restare qui di nuovo in futuro.

We booked a room with two single beds and yet they provided us with a King size bed upon arrival. We expressed our concern to the reception and they said there is no guarantee for the room type booked especially during peak season, and they even said it is a common situation in New Zealand, which I personally haven’t encountered in other 4 hotels during my stay. I ended up paying extra for an extra bed so that my frd and I can sleep separately. The customer service from trip.com provided assistance instantly when we expressed our concern to them and they agreed to compensate the extra that I paid. Apart from that, the hotel is clearly understaffed as there were times that there is no one at the reception and I didn’t think the staff were very attentive and helpful either. Also, there were not enough parking space in there car park so we were forced to park outside the hotel as directed by the staff but then the staff called our room at 6:30 the next morning telling us to park our car back into the garage as people started leaving. All things aside, the location of the hotel is great as it is beside the lake and is close to the city centre. To conclude, I wouldn’t recommend this hotel to others.