Recensioni su Holiday Inn Resort Qionghai Guantang
Holiday Inn Resort Qionghai Guantang
Near Baishiling Avenue (Baishiling Scenic Area), Qionghai, Hainan, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.7/5
Straordinario
3298 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.8
Strutture e servizi4.7
Servizio4.7
Pulizia4.8
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Tutte le recensioni(3298)
Recensioni positive(3244)
Recensioni con foto/video(1301)
Terme rilassanti(764)
Ideale per bambini(579)
Reception gentilissima(408)
Ottima colazione(218)
Attività per famiglie disponibili(123)
Con area gioco per bambini(88)
Vista sul lago isolato(70)
Recensioni negative(54)
HanCharlene
Camera Deluxe (2 letti, con vista sul lago)
Soggiorno: nov 2023
Viaggio con amici
2 recensione
4.5/5
Ottimo
Pubblicata: 27 dic 2023
The bathroom area couldn't be locked and the door was extremely heavy (need to use a lot of strength to close) which I suspect was faulty.
The service was remarkable as my friend fell and they even came up to apply medicine for her. The support was good.
Traduci
Risposta dalla struttura: 尊敬的賓客,感謝您選擇下榻瓊海官塘假日度假酒店,非常抱歉下榻體驗未能達到您的預期,我們非常珍視您的入住體驗,我們很重視您的反饋第一時間分享給到對應部門積極跟進,在店期間需要任何服務,可問詢酒店任一一位酒店同事或致電總機“0”轉賓客經理,我們非常樂意為您提供個性化服務!期待您再次返程,祝旅途愉快!酒店總經理 任曉磊
Utente anonimo
Camera Deluxe (letto matrimoniale, con vista sul lago)
Soggiorno: mar 2024
Coppia
11 recensione
4.0/5
Molto buono
Pubblicata: 14 apr 2024
Hotel was relatively clean, although we found mosquitoes on bedsheets, hotel staff explained the bugs might have flew in when door was opened. Also found bugs at the balcony. Staff was prompt when we request to change the linen. Location is further as it is a resort hotel, onsen was nice
Traduci
Risposta dalla struttura: Thank you very much for your detailed review. We always attach great importance to the cleanliness of the room. We are very sorry to find mosquitoes on the bed sheets, and we will strengthen the pest control measures and ensure that no mosquitoes enter when the door is opened. For the bugs on the balcony, we will also deal with them in a timely manner. We are very pleased with the prompt response of the staff when you ask to change the bed linen. The location of the hotel is further away, because we are a resort hotel, but our onsen is really nice. We will continue to strive to improve the quality of service and look forward to your visit again.General Manager Kevin ren
Utente ospite
Camera Superior (letto matrimoniale, con vista sul giardino)
Soggiorno: nov 2023
Coppia
2 recensione
4.5/5
Ottimo
Pubblicata: 27 dic 2023
We really enjoyed our stay at Holiday Inn Resort. Even though staff doesn’t speak english much, they were very friendly and helpful. Hot springs were amazing. There’s almost no gym, only couple machines.
Traduci
Risposta dalla struttura: 尊敬的賓客,感謝您的下榻!非常抱歉下榻體驗未能達到您的預期。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。如您在店期間需要任何服務,可致電總機“0”轉賓客經理,我們非常樂意為您提供個性化服務!祝您和家人旅途愉快!酒店總經理 任曉磊
JohnRebus
Camera Standard
Soggiorno: dic 2022
Coppia
4 recensione
5.0/5
Eccezionale
Pubblicata: 18 gen 2023
Good stay. Just what we expected.
Happy to recommend and we would come and stay again.
Traduci
Risposta dalla struttura: Thank you for staying at Holiday Inn Resort Qionghai Guantang and thank you for sharing your review with us. Your praise is the biggest driving force for us to move forward. We look forward to your next stay with us.General ManagerLo, Stanley
Utente ospite
Camera Standard
Soggiorno: dic 2022
Solo
1 recensione
5.0/5
Eccezionale
Pubblicata: 29 gen 2023
Rutina was very kind and helpful before, during and after my stay. I’d definitely return 👍
Traduci
Risposta dalla struttura: 尊敬的M518794****感謝您的惠顧與對前台員工服務的認可!希望員工周到、細緻的服務態度讓您享受了不同尋常的假日之旅。誠摯期待您的再次到來,洲際真正的待客之道將讓您的每一次旅途充滿驚喜。酒店總經理 羅啟東
MARIOS ILIAS
Suite per Famiglie Genitore-Figlio (2 camera/e da letto)
Soggiorno: feb 2022
Famiglia
12 recensione
4.2/5
Molto buono
Pubblicata: 28 mar 2022
The resort is well located next to the lake and walking distance to Baishiling park. Facilities are well designed and are being taken care of with a good maintenance plan. We travelled with kids and got the two bedrooms suite, which was very comfortable well appointed with great amenities. Compared to the other int chain hotels on Hainan, the management is doing so much better- great service from the staff and even during rush hour they have no problems delivering. Breakfast and food overall was good, while common areas are very comfortable and nicely designed. The hotel is children friendly and have numerous activities for the young visitors including a separate dedicated venue for them. For a more fluent communication Chinese speaking companions would make things very easy. This is a hot springs resort open for day walk-ins; it looks like an independent operation from the hotel management and the staff may challenge you (can be rude) if you don’t wear your bracelet - I would say more training is required for the hot springs personnel to meet the level of the hotel team. Overall a very good experience -
Traduci
6/7
Risposta dalla struttura: Dear guests, I am very glad to hear you and your family had a pleasant stay with us. As you mentioned, our hotel is located next to Baishi ridge scenic zone, facing our Meiling Lake; with Golden Panda Story’s theme park. Thank you for your recognition and sharing, we have share your comment with our Hot Spring to enforce training and service standard. We are looking forward to see you again.Stanley Lo, General Manager of Holiday Inn Resort Qionghai Guantang
Utente ospite
Camera Superior (letto matrimoniale, con vista sul giardino)
Risposta dalla struttura: 尊敬的客人,非常感謝您再次選擇官塘假日酒店,並且對酒店服務以及工作人員給予高度讚揚。一直以來,我們致力於為賓客提供優質、舒適的親子度假體驗,從房間升級服務的貼心安排,到晃晃樂園活動的精心策劃與組織,每一個環節都凝聚着我們團隊的專業與用心。Shirley、刺蝟哥哥和餅乾姐姐在服務過程中,始終秉持熱情、專業、負責的理念,為您和家人提供周到的服務,這是我們團隊服務精神的體現。您的認可對我們至關重要,是我們持續提升服務質量的動力源泉。我們會不斷優化和完善各項服務與設施,期待您再次下榻,為您和家人帶來更加卓越、難忘的親子度假體驗。祝生活愉快!酒店總經理 任曉磊
Risposta dalla struttura: 尊敬的客人,非常感謝您對酒店服務的高度認可,以及對王小藝和椰子的讚揚。一直以來,我們致力於為每一位賓客提供優質、貼心的服務體驗,從温泉泳池的精心維護,到及時處理房間問題,再到為客人定製專屬的慶祝活動,每一個環節都凝聚着我們的專業與用心。王小藝和椰子在服務中展現出的熱情與負責,是我們團隊服務精神的體現。對於房間廁所異味問題,我們深感歉意,會加強客房衞生檢查和維護工作。您的認可對我們至關重要,激勵我們持續提升服務品質。期待您再次下榻,我們將以更完善的服務,為您帶來更卓越的入住感受。祝您生活愉快!酒店總經理 任曉磊
Utente ospite
Suite per Famiglie Genitore-Figlio (2 camera/e da letto)
Risposta dalla struttura: 尊敬的客人,非常感謝您對洲際品牌的信任以及對酒店各項服務的高度認可。我們始終秉承洲際品牌的卓越品質與服務理念,致力於為每一位賓客提供優質、舒適的入住體驗。前台小鄧在服務中展現出的專業與周到,以及樂園工作人員在親子活動中的用心,都是我們團隊服務精神的體現。您的滿意對我們至關重要,激勵着我們不斷提升服務質量。我們會持續優化和完善各項服務,期待您再次下榻,為您和家人帶來更加卓越、難忘的度假時光。祝您生活愉快!酒店總經理 任曉磊
Utente ospite
Camera Deluxe (letto matrimoniale, con vista sul lago)
Risposta dalla struttura: 尊敬的客人,非常感謝您對酒店各項設施、服務以及工作人員的高度評價。一直以來,我們致力於為賓客提供優質、舒適的度假體驗,從吉他泳池的特色設計,到為低齡小童提供貼心物品,再到特色活動的策劃組織,每一個環節都凝聚着我們的專業與用心。小李(Spring)和朝燕姐姐在服務過程中,始終秉持專業、熱情、周到的理念,為您提供及時、貼心的服務,這是我們團隊服務精神的體現。您的認可對我們至關重要,是我們持續提升服務質量的動力源泉。我們會不斷優化和完善各項服務與設施,期待您明年再次下榻,為您和家人帶來更加卓越、難忘的度假體驗。祝生活愉快!酒店總經理 任曉磊
Utente ospite
Suite per Famiglie Genitore-Figlio (2 camera/e da letto)
Risposta dalla struttura: 尊敬的客人,非常感謝您多次選擇我們酒店並給予如此全面且中肯的評價。對於酒店設施存在老化的問題,我們深感歉意,目前已將設施的更新與維護提上日程,致力於為賓客提供更優質的住宿環境。同時,我們很榮幸能得到您對服務的認可,前台小李 Spring 和客房朝燕姐姐會繼續保持專業、熱情的服務態度,為每一位賓客提供高效、貼心的服務。家庭套房的配置能滿足長者和孩子的需求,我們倍感欣慰,後續也會不斷優化細節,提升入住體驗。得知小朋友在酒店玩得愉快,我們精心準備的各項活動和小禮物能得到認可,這對我們來説意義重大。對於您未能攀登白石嶺的遺憾,我們深表理解,若您下次有需要,我們很樂意協助您安排行程。期待您再次下榻,我們會以更完善的設施和服務,為您打造更完美的度假體驗。祝生活愉快!酒店總經理 任曉磊
Risposta dalla struttura: 尊敬的客人,非常感謝您選擇我們酒店並分享瞭如此細緻且美好的入住體驗。為賓客提供優質的服務是我們的宗旨,前台管家小鄧耐心周到的服務,體現了我們團隊的專業素養。給您升級房型並送上歡迎水果,是希望能讓您的入住更加舒適和愉悦。我們很高興房間的衞生狀況得到了您的認可,也欣慰吉他泳池和多樣的温泉泡池能給您和家人帶來歡樂。對於自助晚餐的反饋我們已收到,點餐服務也有豐富多樣的菜品供您選擇,期待您下次品嚐。我們會持續提升服務質量,不斷優化各項設施與服務細節,期待您再次下榻,為您和家人帶來更卓越的度假體驗。祝生活愉快!酒店總經理 任曉磊