Hotel Family-friendly a Puerto Vallarta

Il servizio era al di sopra del grado. Abbiamo dovuto cambiare stanza perché la nostra prima stanza aveva un bagno puzzolente, altrimenti andava bene. Il cibo e i margarita erano fantastici. La posizione è eccellente e vicino a un grande negozio di alimentari.

With a stay at Hacienda San Angel in Puerto Vallarta (Downtown Puerto Vallarta), you'll be within a 15-minute walk of Malecon and Playa de los Muertos. This upscale hotel is 0.8 mi (1.2 km) from Bay of Banderas and 3.7 mi (6 km) from Cruise Ship Terminal.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).Satisfy your appetite for dinner at Hacienda SanAngel Gourmet, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 8 AM to noon.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 12 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and designer toiletries. Conveniences include safes and a turndown service, and housekeeping is provided daily.

Guess I will start at the beginning. Once checked in we were met by Rogelio Robles (Roving Concierge) I cannot say enough good things about this man. He took us on a tour of the property and was also available whenever we had questions or needed any kind of help. Always smiling and laughing and spoke great English. I honestly wish I could say the same about the rest of the staff. When we asked the front desk when the Italian Restaurant was open they couldn't even answer it and directed us to a monitor in the lobby. The bartenders never smiled or acknowledged us in any way, despite us being there a week and tipping each time. That be said I would give staff a poor rating. Next the food ---- be prepared for buffets including the Mexican restaurant and all were below average. I will say the buffet breakfast had a good variety including oatmeal, yogurts, cereals, made to order quesadillas and omelets. One would have thought the Mexican Restaurant would be good but it wasn't. Chips and salsa weren't even served on the tables and the bowls on the buffet were empty or filled with broken chips. The pork in the made to order burritos was rubbery and although there were tacos I had no idea where you ordered them. I should add we were there 1/2 after opening. The snack truck for lunch was to serve burgers, hot dogs and french fries. We went twice. Although the burgers were fine they do not serve french fries but rather a handful of potato chips. Next and last is the Italian restaurant. They try to make is fancy and have a dress code but picture a family style Italian restaurant. The lighting was full lite. The service was great and I would said the food was the best this resort has to offer. Unfortunately it isn't open every day. Bar service was just ok, like I mentioned above no friendly servers, no smiles, no thank you when tipping. Only 1 brand of beer (light) I believe Dos Exquis. They couldn't tell me. The margaritas are week and none of the bars open until 11 am. The coffee shop ladies were mostly pleasant. and the lattes were good. Most of the pastries were dry with the exception of the coconut bread. The afternoon tea sandwiches were pretty tasty. The pictures of the rooms on the web-site are pretty close to what they really look like. We had the junior bay view suite which was very nice. Although the door needed repair as there was a gap and wouldn't close properly. We were actually locked in our room and had to call the front desk for help. The pool is large with a shallow end and rope for the little ones and deeper end with a ledge for sitting. Some broken tiles but overall not bad. Entertainment here was really good. We went to the fire show and also the magic show. Both were very entertaining. The activities around the pool (Contests, etc) were fun to watch and I think they did a good job getting people involved. Maybe it was the time of the year we went but they spoke mostly Spanish. Would I return