Recensioni su DoubleTree by Hilton Jakarta Bintaro Jaya

Di recente ho soggiornato al DoubleTree by Hilton Jakarta - Bintaro con la mia famiglia e, nel complesso, abbiamo avuto un'esperienza positiva in termini di posizione e servizio di ristorazione. L'hotel è situato in posizione strategica e sia la cena che la colazione sono state piacevoli, con una buona varietà di piatti e sapori eccellenti. Il personale del ristorante ha fatto un ottimo lavoro. Tuttavia, ci sono diversi aspetti del servizio che necessitano di notevoli miglioramenti, soprattutto considerando che si tratta di una struttura del marchio Hilton. Siamo arrivati in hotel intorno alle 16:30, ma, sorprendentemente, la nostra camera non era ancora pronta. La receptionist ci ha detto di aspettare un'altra ora, nonostante avessimo pagato il prezzo intero e fossimo arrivati ben oltre l'orario standard per il check-in. Questo è stato particolarmente scomodo perché mio figlio non si sentiva bene e aveva bisogno di riposare immediatamente. Dopo aver espresso la nostra insoddisfazione, la reception ha improvvisamente "trovato" una camera pronta. Purtroppo, la camera non corrispondeva alle nostre preferenze di prenotazione. Avevo prenotato specificamente e pagato un extra per una camera al piano alto, ma ci è stata assegnata una camera a un piano inferiore. Quando ho chiesto chiarimenti, il personale dell'hotel ha detto che si trattava di un "upgrade". Tuttavia, dopo aver verificato, la cosiddetta camera con upgrade era più grande di soli 4 m² e la differenza di prezzo era di soli 8-10 USD rispetto alla prenotazione originale: un upgrade non proprio significativo e non in linea con quanto avevamo pagato. Inoltre, avevo incluso un pacchetto cena nella mia prenotazione, ma al momento del check-in nessuno ci ha informato sui dettagli della cena. Abbiamo dovuto chiedere informazioni in anticipo, altrimenti sarebbero state completamente ignorate. Capisco che l'hotel fosse al completo a causa delle festività natalizie, ma francamente, questo non può essere una scusa per un servizio così disorganizzato. Questo è un DoubleTree by Hilton, non un hotel economico standard. Da una catena alberghiera globale ci si aspetta una preparazione adeguata per l'alta stagione, e questa esperienza non è stata all'altezza. In conclusione, pur apprezzando l'esperienza culinaria e la posizione comoda dell'hotel, la procedura di check-in e la gestione della mia prenotazione sono state deludenti. Questo soggiorno mi ha fatto riconsiderare la possibilità di tornare in questo hotel in futuro.

Excellent stay for me and my kids, we enjoyed the variety of breakfast and hotel facilities. The location was superb, connected the bxc mall and the hotel gave us a free voucher for bxsea aquarium. Hotel staff are all very polite and helpful.

An absolutely perfect stay from start to finish. The service was impeccable – staff were consistently professional, warm, and attentive to every detail. The rooms were spacious, clean, and exceptionally comfortable, providing a true sense of relaxation. One of the highlights was the direct access to a large shopping mall, which made dining and shopping incredibly convenient. I highly recommend this hotel to anyone looking for a seamless and enjoyable experience in Bintaro. I will certainly return the next time I’m in town.

Great location, very close to LRT Jurang Mangu and directly connected to Bintaro Jaya Mall, which has plenty of shops and restaurants. The BX Sea Aquarium in the mall basement is perfect for kids. The hotel opened last year, so facilities are new and the environment is excellent. Breakfast is tasty, but the restaurant can get crowded during peak times.

Exceptional Stay at DoubleTree Bintaro – Always Feels Like Home I had the pleasure of staying at the DoubleTree Hotel Bintaro from June 18 to June 20, in the King Room with a Sofa Bed. As always, my experience at this property was nothing short of amazing. The level of comfort, cleanliness, and service remained consistently excellent throughout my stay. Although I did not opt for the breakfast buffet this time, I genuinely missed the hotel’s signature morning spread, which I remember fondly from previous visits. Their breakfast selection has always been a delightful part of the stay, and I look forward to enjoying it again on my next visit. What truly stood out during this visit was, once again, the exceptional service from Bella. Her warm hospitality and attention to detail went above and beyond expectations. It is always reassuring to be welcomed by familiar faces who consistently provide such high-quality service. I’m sincerely grateful to Bella for making my stay as comfortable and pleasant as ever. There is absolutely nothing I could point to as a shortcoming during my time at DoubleTree Bintaro. Everything met or exceeded my expectations, and I wholeheartedly recommend this hotel to anyone seeking a reliable and relaxing stay in the Bintaro area.

I booked king room with sofa bed. The room is comfy and clean. The bathroom is large and shower area is so clean. Location is superb. The hotel is adjacent to Xchange mall 1 and 2. The mall is full with shops and restaurant. Breakfast is excellent and varied. You will find local noodles Laksa, nice selection of pastries, boiled rice, american breakfast. Staff is very attentive and helpful. They speak good Enlish

Great location. Staff are very friendly. Breakfast is good with a variety of choices. However, the TV doesn't have Netflix. It doesn't even allow us to install the app, even though it's a smart TV.

Love banget staycation di sini. Service, ambiance , all is good.

Sudah member hilton kemana-mana suka banget stay di hilton. Terutama amenities nya suka banget sama sabun nya enak banget wanginya super calming

The hotel is great. Clean. Staff are so helpful and kind. Location a little bit far bur after all is good.

The hotel is quite good ! All the amenities we should expect for this standard of hotel . The staff is very professional and polite

Good hotel. Clean and convenient. A little noisy if you have your room facing the road

Great experience! Pleasant stay for all of us. Breakfast options may be improved.

A comfortable and clean hotel with the added bonus of a strategic location—there’s direct access to Bintaro Jaya Xchange Mall. The staff were friendly and even allowed us a late checkout, which we really appreciated. The room was well-equipped with amenities like a TV, AC, mini refrigerator, iron, shampoo, conditioner, body lotion, and more. Thank you, DoubleTree, for making our stay enjoyable!