Plymouth East

With Premier Inn you always know what you’re going to get, every room is the same. What is not guaranteed is the experience you’ll get with the staff, their friendliness, helpfulness, etc. We found the staff at this Premier Inn (and we’ve stayed at many) to be exceptional. Always kind, friendly, and happy to help. Particular recognition must be made to Agnes on reception, who greeted us on several occasions during our 3 night stay, always with a warm smile and friendly attitude (even at the end of a long shift after we’d had a few too many in the bar next door!) We will stay here on every visit to Plymouth from now on. Highly recommend.

Friendly and helpful staff, rooms from original building are looking tired and dated. Rooms not serviced throughout stay unless you specifically ask for them to be cleaned. Ideal location for exploring local areas or on stopover for onward travel.

The room itself, Rm 32, left a little to be desired. Walls and curtains were dirty and stained as if there had been a party. Both seemed to have been showered with some form of liquid. Toilet bowl had huge cracks and a chip where something had impacted. (Staff were advised about this following morning on departure.) Shower fluctuated between hot and cold. Overall, the cleanliness could have been better, cobwebs removed and dusty under bed. There seems to be a strong smell of something throughout the corridors. Was it masking something nasty?

Great service and value for money. Breakfast as always was great. Staff friendly and check in quick and easy.

Our 3 night stay just required a clean room with kettle and TV which was well provided, as was the Wi-Fi. The reception was great and generally every thing met our needs. Unfortunately we were in the 'newer' part that juts out into the carpark and is slightly higher meaning a short metal edge stairway right outside our door. The constant foot traffic until midnight together with the South West area clog dancers meeting in the room above meant an early nights sleep was not to be. It was quite warm and a little stuffy in the room even with the small opening of the window , but that let in the traffic noise. Advise a 1st floor room, if you need it quiet. The car park gets packed with large vans and trucks by early evening, making late arrival parking difficult.

This was a fantastic place to stay a few years ago. Unfortunately it’s aged and understandable in some respects. It needs an upgrade to be honest. The terrible issues is the car park during the week. Work Lorrie’s parked across six car parking slots. Large vans taking two slots. No place to eat in the restaurant because of the workers. The workers taking up one table of four. I get they pay the same and therefore we are all the same. However it’s either a place to enjoy for a family or a place for a building workforce that need a place to stay with their work wagons.

After checking in and going to my room it quickly became apparent that the free wifi did not reach into my room, I could get a signal along the corridor but this was lost with seconds of stepping into the room. I reported this to the reception who gave me an access code for the ultimate wifi (more on that below). This predictably did nothing as the signal is still coming from the same router. After going to reception again the two young ladies on reception, shrugged, said they were full and went on with there chat. Where I could get a signal this was very slow. The free WiFi tested at 0.05 Mbps and the ultimate wifi an 'incredible' 2.09Mbps; this was in the connected restaurant next door even though the icon in the status bar was full. Good for nothing. Premier inn do advertise there ultimate wifi as upto 8 times faster than the free so they are doing as promised there, albeit they are starting from a very low Base.

Been staying here now for over 2 weeks with work great place to stay all staff very present and helpfull. Agnes above her means to make sure we have everything that we need and to make our stay mote comfortable and enjoyable makes sure we are settled Great place to stay 👌

Get the best trea**ent by the staff at this premier inn, especially from Agnes & Kirsty as they’re always on the desk when we check in every week for the past 6 months, wouldn’t like to say we get special trea**ent (but we do) from your favourite two brothers, Macca & Dan