Selina Playa del Carmen - Hostel

Dear Selina Support, To Whom It May Concern; The management team at Selina Playa Del Carmen is claiming that a new law was passed in Quintana Roo state where outside alcoholic drinks cannot be brought into the premises. However after much research I have confirmed this is not true. I've visited other hostels and hotels and they all have confirmed outside drinks are still allowed to be brought into the premises as long as they are drank in the common kitchen area or in bedrooms as to not interfere with bar/restaurant operations. Furthermore, the other Selina's in the area, including Tulum, Isla Mujeres, and both Cancun locations, this is not enforced there. Here they will not allow you inside with any outside alcohol, which was not part of the terms & conditions when I signed up for the co-live package. Additionally, the management team is keeping a dog in the reception area which has caused Scabiosis to my partner. We've already had to spend over $1000 pesos in medication & treatments to resolve this to which they claimed I have an STD and transmitted it to my partner. I've never felt so disrespected in my life. We have medical documentation that it was a condition transmitted from a K9. I've just booked an AirBNB from today until Friday when my room in Cancun is ready due to the disrespect I've felt from management as well as the security team. I refuse to stay any longer at Selina Playa del Carmen so I've spent an extra $233 on an accomodation. I hope I get some kind of retribution in monetary form due to my extreme unpleasant experience at this hostel. The security team is just plain rude and completely unhelpful and micromanage guests as to watch them directly in security cameras for no reason. The guest experience representative, Ana, is of no use to guest feedback as she often just blows it off and never escalates any issues or gets anywhere when resolving guest concerns. Pedro micro manages his employees. And Linda the Manager of Selina Playa Del Carmen is the one who came up with the prior mentioned bogus rule of not allowing outside alcoholic drinks inside the premises. I've never heard of such said law and there's not much record or evidence of it. When you inquire about it they will redirect you to a 53-page PDF file and tell you to read through it to find out what the restriction is. Another person I'd like to point out is Tara, she is an Intern from Holland whom I directly heard saying she thinks I have an STD and passed it onto my partner. She is a gossiper who does not deserve her position at Selina and is only talking about guests behind their back. She should focus on her Internship instead of judging guests based on her presumptions based out of Holland. To be honest, Tara is the one who made me feel the most disrespected as I heard the gossip in the common kitchen as part of conversation and it really destroyed my Selina experience. I hope she is severely disciplined based upon her poor judgement skills and ability to h

Selina is not a party hostel. If you are looking for a more quiet hotel/hostel to connect with other travellers and Digital Nomads or get some work done then enjoy chill events in the evenings, this is the spot for you. Rooms are decent with a few areas that could use a bit of a fix up/additions of amenities. The staff are very kind and accommodating, super friendly and after time can become like family. If you want a super convenient location for most things you need and connections to be made, this is a fantastic spot. Everything is literally around the corner including the clubs and bars for nighttime adventures which are minutes walk away.

I had a massage from Jessica, it was fabulous. A deep muscle massage and she made me feel great because I was sore from working out daily. I went back two days later and had a relaxing massage. It was a great follow up massage. Jessica is GREAT! I so not know anything about the place/hotel?, other that I had wonderful massages.

There is music being blasted until about 2am in the morning, even with ear plugs you cannot get a good nights sleep. The most unfriendly and unwelcoming reception staff they could have hired, just rude and unpleasant. Our door was impossible to open it would just get jammed and I even told the reception one night how hard it is to open and they acted like I was an ***** and then when I asked for help to open it they sighed and 10 minutes later called the maintenance guy to help me who also couldn’t do it at first, and when he did just looked at me like when I said thank you. Also I never got my deposit back for my key when I handed it in the receptionist just took it and unfortunately I was in a hurry and forgot to ask for the deposit back