Hotel in zona Beyond the Lens! Family Fun, Pigeon Forge

We have stayed here several times in the past. As you can see by my previous reviews. Unfortunately the renovations must have been cosmetic. The place again is looking very tired. I actually watched a cleaning lady use a lint roller type of contraption on the end of a broom handle to “vacuum “ the floor. Not one vacuum cleaner was seen anywhere on premises with any cleaning lady. One lady foot mopped the bathroom floor with a dirty guest towel. It’s like a restaurant, once you see the bad things no matter if they improve, you can’t unsee it. So I’m done with this hotel. I’m sure it happens everywhere but when you see it. 🤔🤔 you start questioning everything . The breakfast was like it was cooked way earlier. We got there at 7:30 and the biscuits were rock hard. We asked for fresh and she said that’s it. The eggs were room temp and everything else is mediocre. The waffles were good. Very low grade syrup. It’s Best just use butter and fruit. I get it times are changing and food prices are rising, but if it’s sub par just stop offering it. The room prices were on par with others around the area but the amenities were definitely lacking here. The whole place smelled like my grandparents basement from the 70’s. Not too terrible but a definite musty damp smell no matter where you were in the hotel. Beds were comfortable, room was adequate once you stopped noticing the musty smell. BOTTOM LINE: This used to be my go to place for price and convenience and quality in pigeon forge. Maybe it’s a combination of factors, staff, environment, inflation etc why they have let it get into a motel 6 category but I’m done with this place for good or until some SERIOUS changes are made. We had a family weekend and we had three rooms here. All members felt the same as I do. Unfortunately it was me that made the reservations for the family so I had to endure the complaints. I WOULD NOT STAY HERE AGAIN OR RECOMMEND ANYONE ELSE TO UNLESS SOME LARGE CHANGES ARE MADE. **side note. Front desk staff were very friendly and professional

Quando siamo arrivati per la prima volta per il check-in non erano gentili e ci hanno detto? trip.com ha cancellato la nostra prenotazione. La sentivo nel retro che parlava con il suo manager del fatto che eravamo gente del posto e che non volevano affittarci. Sapevo fin dall'inizio che stavano mentendo sul fatto che trip.com ci avesse cancellato. Una volta che ho contattato trip.com, hanno chiamato l'hotel e hanno detto loro che non avevano cancellato. Trip.com è stato meraviglioso nell'aiutare. Per quanto riguarda il resto dell'hotel è stato perfetto.

Excellent, clean, and lovely hotel. The food is good. The hotel and rooms are clean and fresh. Lots of attention to detail. Very professional and friendly staff. The space in the rooms is great - well laid out. I was pleased with my stay and you will be too.

Mia moglie e i miei figli hanno goduto del nostro soggiorno presso il Holiday Inn e Suites Pigeon Forge. Le strutture erano molto pulite e moderne. Ho notato le mutande e il letto si sentiva comodo e tutti abbiamo dormito bene. È in una grande posizione se si hanno bambini intorno a molte cose da fare. L'hotel stesso sembrava anche molto bambino amico. Ci rimarremmo!

La posizione è buona, la colazione è ricco

Stayed 10/11 thru 10/13. Upon arrival our group of 16 went to our rooms, however 4 of them were locked out of one of our rooms. The key unlocked the door however it seemed as tho there was a latch on the door from the inside, as if there was someone already inside the room. We knocked and called out asking if there was anyone in the room. We received no answer from inside the room. We tried calling the front desk but didn't get an answer. So some of the women went to the front desk to get assistance, so hopefully we would be able to get into the our room. Once we arrived at the desk there were several angry men shoving their way in front of us talking into their phone/translator and holding it in the face of the woman working the front desk. It was after 10 pm and she was the only employee there. Which I find very unsafe, and quite frankly I feared for her safety being alone to deal with an entire hotel. There was a womens conference going on in the area so the hotel was full. I would have expected that the hotel knowing there would be several groups arriving that there would be several employees so everyone could be accommodated, and not all the stress on one employee. Once we were able to speak to the woman and express our concerns she said someone could be there in 30 minitues with the tool to unlock the door. The entire time some of the women are at the front desk, the other remaining women are still trying to get into the room. The woman at the front desk is able to step away from the desk and tries to help us enter the room using some kind of wire, with no success. So we continue trying to get into the room. After 45 minutes of knocking and calling out to see if anyone is in the room, still with no answer. We are finally able to get into the room. Once inside we discovered the room was already occupied. With a woman and her 2 children. That entire situation was strange. The room was registered to our group and we had the key to the room yet it already had people in it, but they were not in the computer our group was. Im sure the woman was frightened as well. Our group was eventually given another room and an apology. The building was beautiful and the rooms were nice once we were inside them. However the fact that we spent 5 plus hours driving there then another couple hours at a conference we were just ready to get into our room and unwind. So it was very frustrating we had to go through all that trouble just to be able to unwind. I would hope in the future the hotel provides more than one staff member to accommodate such a large hotel. For the safety of their employees and their guests.

Avevo un piacevole soggiorno in questo bel hotel. Mia moglie e io abbiamo deciso di entrare per un fine settimana di tre giorni e di passare un po' di tempo nella zona del pigeon Forge. Dirò che in generale abbiamo avuto una piacevole esperienza in hotel. Il bar e il ristorante erano buoni. La stanza è stata bella, anche se l'HVAC può diventare piuttosto rumoroso e che deve essere affrontato. Inoltre, abbiamo pagato per una vista balcone sul fiume e sì, è una vista sul fiume, ma in generale è solo una sorta di un fiume mudo guardando e un grande sito di costruzione dietro di esso. Non pagherò l'alloggio per quella stanza speciale se fossi ancora tornato in pigeon Forge. Rimarrei in questo hotel, tuttavia. La stanza era bella. Il bagno era molto bello e i letti erano molto confortevoli. In generale una soggiorno molto piacevole.