48, 13 หมู่ที่ 6 Soi Sai Namyen, Mueang Phuket, Phuket Province, 83130, ThailandDettagli hotel
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1 notte
Recensioni degli ospiti
4.4/5
Molto buono
277 recensione
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Recensioni verificate
Ubicazione4.1
Strutture e servizi4.4
Servizio4.5
Pulizia4.4
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Tutte le recensioni(277)
Recensioni positive(258)
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Piscina meravigliosa(50)
Cibo squisito(19)
Con piscina a sfioro(15)
Ideale per viaggi di lavoro(14)
Ottimo design(9)
Doccia difficile da usare(9)
Magnifica vista sul mare(7)
Ottimi massaggi(4)
Recensioni negative(19)
Kelvin
Loft privato con vasca idromassaggio
Soggiorno: set 2024
Coppia
12 recensione
4.2/5
Molto buono
Pubblicata: 10 ott 2024
The hotel is magnificent overlooking the city. All staff are very attentive and professional.
However, the only unpleasant experience was that we found a giant cockroach in the bathroom on our second day.
The Yip’s family!
Traduci
Risposta dalla struttura: Dear Mr.Yip Kwan Yeung Kelvin & Family,Thank you for taking the time to share your feedback about your stay at Noku Phuket. We're thrilled to hear you enjoyed the magnificent views and found our staff attentive and professional.However, we sincerely apologize for the unpleasant experience with the cockroach in your bathroom. We take cleanliness very seriously and will address this issue with our housekeeping team to ensure it doesn't happen again.We hope to welcome you back in the future for an even better experience.Warm regards,Pradtana Tubprayoon (Noina)Resort Manager
Tze Peng Lucas
Loft privato con vasca idromassaggio
Soggiorno: nov 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 21 dic 2024
Great resort with incredibly friendly and helpful staff.
Traduci
Utente ospite
Loft privato con vasca idromassaggio
Soggiorno: ago 2024
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 1 ott 2024
Excellent view, nice service, very clean, strong Wi-Fi, strongly recommended! Like a paradise!
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Risposta dalla struttura: Dear Guest User,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the excellent views, attentive service, and strong Wi-Fi during your stay. Your recommendation means a lot to us! We hope to welcome you back to Noku Phuket again soon!Best regards,Pradtana Tubprayoon (Noina)Resort Manager
ztraveljourney
Villa Collina con letto King Size e piscina privata
Soggiorno: lug 2024
Coppia
2 recensione
4.7/5
Fantastico
Pubblicata: 15 ago 2024
The hotel room is well-designed. The staffs are all very friendly and helpful. It would be best if the hotel could provide visitors with slippers!
Traduci
Risposta dalla struttura: Dear ztraveljourney,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel room and found our staff to be friendly and helpful. We appreciate your suggestion regarding slippers. We'll take this into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.Best Regards,Pradtana Tubprayoon (Noina)Resort Manager
jessondard
Loft privato con vasca idromassaggio
Soggiorno: lug 2024
Famiglia
5 recensione
4.5/5
Ottimo
Pubblicata: 8 ago 2024
Great hospitality. The staff are friendly and responsive. We had breakfast and dinner at Embrace and in-room dining. The food are delicious and reasonably priced. The public swimming pool is a relatively small compared to other resorts but its view is great.
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Risposta dalla struttura: Dear jessondard,Thanks for your great review! We're happy you enjoyed our hospitality, staff, and food. The food was delicious and affordable. We understand the pool might be smaller. We'll consider improvements. Hope to see you again soon!Best Regards,Pradtana Tubprayoon (Noina)Resort Manage
Aneliya
Villa Collina con letto King Size e piscina privata
Soggiorno: mag 2024
Coppia
9 recensione
4.0/5
Molto buono
Pubblicata: 11 giu 2024
The hotel new and look very unique, but nothing around hotel, need order taxi to reach to market, and food in hotel was ok, not wow or delicious, steak hard, chicken wings dry and small, breakfast was also ok, and staff don’t understand what we asking, maybe need hire staff with good english. The bathroom was not clean, in the sink area have stinks, and glass of the shower also was dirty, we had room with private swimming pool and in swimming pool had some bags when we checked in
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Risposta dalla struttura: Dear Aneliya,Thank you for sharing your feedback with us. We appreciate your comments and regret that your experience did not meet your expectations.We apologize for the inconvenience caused by the cleanliness issues in your room and the communication challenges with our staff. Your concerns regarding the food quality and amenities have been noted as areas for improvement.Please be assured that we take your feedback seriously and will address these issues promptly with our team. We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize that we fell short on this occasion.We hope to have the opportunity to welcome you back and demonstrate the improvements we have made.Best Regards,Pradtana Tubprayoon (Noina)Resort Manager
Kok Hoong
Villa Collina con letto King Size e piscina privata
Soggiorno: apr 2024
Coppia
1 recensione
3.0/5
Pubblicata: 9 giu 2024
I love Noku's Hill Villa, but I have a lot of mixed feelings about it. Location is secluded on a hill and requires an arduous up-slope hike if you do not have any transportation. It is far from any other shops, nearest convenience store is about 18 mins walk away. They do have free shuttle services to nearby tourist spots, but limited timing. There are minimal facilities within the hotel compound and no place for proper coffee. For a modern contemporary Japanese fusion hotel, it also doesn't have a proper Japanese Restaurant. The Terrace Bar seems under-equipped. The spa within used to be operated by Let's Relax but has been replaced by a much more expensive Noku Spa. I was informed Noku is only 2-3 years old (I stayed in Jun 2024), but the base infra + wear & tear in the room seems to suggest it could be refurbished. Deck is old, has insufficient lighting, and some floorboards has started decomposing; it is a hazard to walk bare-footed. The rattan floormat in front of the bed is a serious slide hazard as it slides very easily. Water in the private pool is actually quite dirty as it is cloudy and becomes extra obvious when pool lights are on. Probably a lack of new and proper filtration system. Bed is very mediocre, several 4 star hotels have better beds. No master light switch at bedside. Limited universal wall socket types and when requested for universal adapters, they do not have any correct ones. Room is large but poorly furnished / decorated and space not well purposed. I actually like the walk-in shower / bathtub concept as it is nice and big, but lacks proper cleaning and maintenance as there's a lot of soap scum and hard-water stains.Marbles sinks are not well maintained as they are very worn out. I don't hate Noku, but if these short-comings could be resolved, I would love it. Otherwise, I would sadly look for another better place for my holiday stay.
Traduci
Risposta dalla struttura: Dear Kok Hoong,Thank you for sharing your detailed feedback regarding your recent stay at Noku's Hill Villa. We sincerely apologize for the inconveniences and shortcomings you experienced during your visit.We regret that the location and accessibility posed challenges for you, and we understand your concerns about the limited facilities and dining options available within the hotel. Your feedback regarding the condition of our rooms, including the deck, pool water clarity, bed comfort, and maintenance issues, has been taken seriously. We will address these areas with our team to ensure improvements are made promptly.Regarding your comments about the spa and our amenities, we appreciate your observations and will review these aspects to enhance our guests' overall experience.We value your insights as they help us to continuously improve our services. If there's anything else you'd like to discuss or if you plan to visit us again, please contact us directly.Best Regards,Pradtana Tubprayoon (Noina)Resort Manager
Tanche
Loft Appartamento (letto a due piazze)
Soggiorno: apr 2024
Coppia
16 recensione
4.2/5
Molto buono
Pubblicata: 20 mag 2024
Very nice place for relaxing❤️
Beautiful view and swimming pool. Every staff is very friendly and helpful. Really want to come back for the holiday. The only things not too good is too much insect, but really beautiful natural view.
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Risposta dalla struttura: Dear Tanche,Thank you for your lovely review!We're delighted to hear that you found our place very nice for relaxing, with beautiful views and a refreshing swimming pool. We're also thrilled that our staff contributed to making your stay enjoyable with their friendliness and helpfulness.We appreciate your feedback regarding the presence of insects and will look into ways to address this while preserving the beautiful natural view.We can't wait to welcome you back for another holiday!Kindest Regards,Pradtana Tubprayoon (Noina)Resort Manager
Youssef
Villa Collina con letto King Size e piscina privata
Soggiorno: apr 2024
Coppia
4 recensione
5.0/5
Eccezionale
Pubblicata: 13 mag 2024
Really nice hotel, in top of the hill. When you rent a scooter is really doable to travel to the markets and town. We had the villa with pool, the hotel is also approachable for taxi’s. Breakfast was nice, the staff was very kind and friendly. We could also leave our luggage there for a couple of days.
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Risposta dalla struttura: Dear Mr. Bourdoud Yousself,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring the markets and town. It's great to know that you appreciated the villa with the pool, and that our breakfast and staff left a positive impression. We're also glad we could assist with your luggage storage. We hope to welcome you back to our hotel in the future!Best Regards,Pradtana Tubprayoon (Noina)Resort Manager
Utente anonimo
Villa Collina con letto King Size e piscina privata
Soggiorno: ott 2024
Coppia
5 recensione
4.0/5
Molto buono
Pubblicata: 1 dic 2024
second visit in this hotel, lovely stay there, could be better for more variety in breakfast
Traduci
MMCCM
Loft Appartamento (2 letti)
Soggiorno: lug 2024
Famiglia
3 recensione
4.5/5
Ottimo
Pubblicata: 30 ago 2024
Good relax and enjoy the view
Traduci
Risposta dalla struttura: Dear MMCCM,Thank you for your lovely feedback! We're glad to hear you enjoyed relaxing and taking in the views during your stay. We hope to see you again soon for more peaceful moments!Best Regards,Pradtana Tubprayoon (Noina)Resort Manager
Elaine
Loft Appartamento (letto a due piazze)
Soggiorno: mar 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 1 mag 2024
Service is good, chill place to stay.
Staff are very friendly, 24 hours buggy cars and also provide free shuttle bus to old Phuket town, kata beach, bid Buddha and the Phuket floresta.
Traduci
Risposta dalla struttura: Dear Elaine,Thank you for your wonderful review! We're thrilled to hear that you found our service top-notch and enjoyed the relaxed atmosphere of our place. Our staff takes great pride in providing friendly and attentive service to ensure your stay is as comfortable as possible. It's fantastic to know that our complimentary shuttle services and 24-hour buggy cars made exploring Phuket convenient for you. We hope to welcome you back soon for another memorable stay!Kindest Regards,Pradtana Tubprayoon (Noina)Resort Manager
Tolga23
Villa Collina con letto King Size e piscina privata
Soggiorno: mar 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 26 apr 2024
Everything was perfect ! Hotel have green so much , friendly staff , rooms clean and new , our room have private pool and cleaning was ok . But they can make it better . Room service need to be 24 hours . When I want to order food late time I see it finishes 22.00 , it’s bad because around hotel don’t have any place to eat and you need to have car - motorcycle if you want to grab some food or order to hotel but it don’t have nice choice around … Breakfast was ok but have little they can make more . And last when we want to use pool in our room night time lightning was very low they need to do something about this .
Traduci
6/7
Risposta dalla struttura: Dear Mr. Tolga Amasyali,Thank you for your detailed feedback! We're delighted to hear that you enjoyed your stay with us, including our lush surroundings, friendly staff, and clean, modern rooms. We appreciate your suggestions for improvement, particularly regarding extending room service hours, enhancing breakfast options, and improving lighting around the pool area at night. Your comments are valuable to us, and we'll certainly take them into consideration as we strive to provide the best possible experience for our guests. We hope to have the pleasure of welcoming you back soon, and thank you for choosing to stay with us!Kindest Regards,Pradtana Tubprayoon (Noina)Resort Manager
kimjerlee
Loft Appartamento (letto a due piazze)
Soggiorno: feb 2024
Coppia
6 recensione
4.7/5
Fantastico
Pubblicata: 1 apr 2024
really great resort in phuket if you’re coming to visit. the location is a little south of the island so you’ll definitely need your own transport there. in terms of amenities, staff and overall stay, we definitely enjoyed it and it was unique. there was a great variety of breakfast selection overlooking the horizon, they had free buggy rides from your room to reception, infinity pool and tea time breaks from 4-5pm daily.
Traduci
Risposta dalla struttura: Dear Kim Jerlee,Thank you for sharing your experience with us. We're delighted to hear that you found our resort to be a great choice for your visit to Phuket.We appreciate your feedback about the location and the need for transportation. It's wonderful to know that you enjoyed our amenities, including the diverse breakfast selection with a view of the horizon, the convenient buggy rides, the infinity pool, and the daily tea time breaks.We're glad to hear that your overall stay was enjoyable and unique.We hope to welcome you back for another memorable stay soon.Best Regards,Pradtana Tubprayoon (Noina)Resort Manager
YT
Villa Collina con letti gemelli e piscina privata
Soggiorno: feb 2024
Famiglia
1 recensione
4.5/5
Ottimo
Pubblicata: 1 apr 2024
A very nice hotel with very good service. We would like to give special thanks to Pairry and Kaimook for their thoughtful arrangements.
Traduci
Risposta dalla struttura: Dear YT,Thank you for your feedback. We're glad you enjoyed your stay and appreciated our service. Pairry and Kaimook will be thrilled to hear your special thanks. We look forward to welcoming you back soon.Best Regards,Pradtana Tubprayoon (Noina)Resort Manager