Sugar Marina Hotel - Nautical - Kata Beach

Recensioni su Sugar Marina Hotel - Nautical - Kata Beach

Sugar Marina Hotel - Nautical - Kata Beach

Kata-Sai Yuan Rd, Mueang Phuket, Phuket Province, 83100, ThailandDettagli hotel
Sugar Marina Hotel - Nautical - Kata Beach
Sugar Marina Hotel - Nautical - Kata BeachSugar Marina Hotel - Nautical - Kata BeachSugar Marina Hotel - Nautical - Kata Beach
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.4/10
Molto buono
138 recensione
Recensioni verificate
Ubicazione8.4
Strutture e servizi8.4
Servizio8.6
Pulizia8.4
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Tutte le recensioni(138)
Recensioni positive(128)
Recensioni con foto/video(51)
Vicino alla spiaggia(43)
Ottima colazione(25)
Piscina pulita(21)
Piscina meravigliosa(21)
Spiaggia meravigliosa(15)
Troppo rumore(9)
Ottimo design(7)
Ideale per viaggi di lavoro(5)
Recensioni negative(10)
Olga Tar
Camera Deluxe con vista piscina
Soggiorno: ott 2022
Coppia
16 recensione
10/10
Eccezionale
Pubblicata: 11 dic 2022
Hotel davvero carino, buon rapporto qualità prezzo. Situato convenientemente a soli 5 minuti a piedi dalla spiaggia di Kata e a 10 minuti dalla meno affollata Kata Noi. Un po' in salita, ma la salita è breve e per niente difficile. Alcuni bei caffè di cucina tailandese e due chef di tipo europeo con i migliori hamburger nelle vicinanze, anche un Family Mart e un buon massaggio (Tum Rub) a solo un paio di passi dall'hotel. Cose che ci sono piaciute dell'hotel: design fantastico, vero letto king-size (ma è difficile e non tutti lo adorano), divano comodo. Nessun odore sgradevole di fogna, wi-fi decente (sufficiente per videoconferenze e lavoro da remoto) e condizionatore che fa egregiamente il suo lavoro. Inoltre: il personale più accogliente di sempre! Il servizio caffè su chiamata è il migliore :) Cose che abbiamo trovato meno piacevoli: l'hotel non è nuovissimo e si vede dai piccoli dettagli come il rubinetto coperto di calcare nel bagno o la base ammaccata del divano. I bagni non sono completamente separati dalle camere, sentirete ogni rumore e sentirete ogni cattivo odore. L'edificio dell'hotel si trova vicino a una strada trafficata, quindi potrebbe darti fastidio se hai il sonno leggero. La pulizia non è perfetta e ci hanno cambiato la biancheria forse una volta alla settimana. La doccia, anche se calda, era debole (nessuna speranza di lavare via la sabbia dai capelli). Inoltre non posso consigliare vivamente il ristorante dell'hotel, il cibo è costoso e lo aspetti da anni. Anche se la colazione sembrava avere molte varietà e sembrava abbastanza decente. Nel complesso ci sono alcuni aspetti negativi, ma nel complesso è un buon posto in cui soggiornare.
Testo originaleTraduci con Google
Risposta dalla struttura: Dear Olga,Thank you for your detailed review of our hotel. We are delighted to hear that you found our hotel lovely and good value for money. We're glad that our convenient location, just a short walk from Kata beach and Kata Noi, was convenient for you. We appreciate your kind words about our design, comfortable beds, cozy sofa, and the welcoming service provided by our personnel. We're also pleased that our Wi-Fi and air conditioning met your needs for remote work and video conference calls.We take note of your feedback regarding certain areas that may require improvement. We apologize for any inconvenience caused by the condition of some bathroom fixtures and the occasional lapse in cleanliness. We will address these issues with our housekeeping team to ensure that they are rectified. We also appreciate your feedback about the noise from the road and the limited water pressure in the shower. We will review these matters to see how we can further enhance our guests' comfort.Regarding the restaurant, we apologize for the delay in service you experienced. We will work on improving the speed and efficiency of our food service to provide a better dining experience for our guests. However, we're glad to hear that you found our breakfast selection to be varied and decent.Thank you for choosing to stay with us, and we appreciate your overall positive recommendation. We value your feedback, as it helps us to identify areas where we can continue to improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Sugar Marina Team
vegastony
Camera Deluxe con vista piscina
Soggiorno: lug 2025
Viaggio in solitaria
33 recensione
1.2/10
Pubblicata: 12 ago 2025
I am a student coming from University of Nevada Las Vegas, preparing launching a survey on my journey this time as part of my portfolio. However, I had a bad fever before checking in. Thanks to C-trip employee who helped me to negotiate with the hotel manager, I regret to say the manager refused to refund on coin to me due to my reservation is unrefundable. However, I booked 5 days with 300 US dollars, at which point I negotiated to refund a part of my money, and it was denied. This is an awful experience, and this hotel is not human-oriented but purely profit-oriented. From my personal experience, it is extremely under my expectation for its unnegotiable attitudes. It will be as part of my research report
Traduci
Risposta dalla struttura: Dear Guest,We are truly sorry to hear about your difficult experience. We understand that illness is an unexpected emergency, and we empathize with your situation. However, the cancellation and refund policies are set by the OTA platform and require advance notice for any refund requests.The process of canceling bookings and issuing refunds is managed by the booking website itself. We have communicated with Trip.com on your behalf, but unfortunately, they were unable to approve a cancellation or refund in this case.We appreciate your understanding and hope for better experiences in your future travels.Warm regardsSugar Marina Team
Mr.Nutt
Camera Deluxe
Soggiorno: giu 2025
Affari
7 recensione
8.5/10
Molto buono
Pubblicata: 2 ago 2025
valuable, big room, clean, good service , i wil stay a agian next time
Traduci
Risposta dalla struttura: Dear Mr. Nutt,Thank you very much for your kind review! We're glad to hear you enjoyed the spacious, clean room and found our service valuable. It's wonderful to know you plan to stay with us again — we look forward to welcoming you back soon!Warm regards,Sugar Marina Team
Utente anonimo
Camera Deluxe
Soggiorno: apr 2025
Viaggio in solitaria
15 recensione
8.0/10
Molto buono
Pubblicata: 11 mag 2025
Located at Kata Beach, easy to reach via car Good bed, well staff, adequate amenities, clean room Plenty of breakfast style But I experienced abnormal noise from air conditioners during the night, try to reach staff but not success, no one pick up the line Remote for TV is out of order, may be run out of battery
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you very much for your feedback and for choosing to stay with us at Kata Beach. We’re glad to hear you enjoyed the location, comfortable bed, cleanliness, and breakfast variety.We sincerely apologize for the inconvenience caused by the air conditioner noise and the TV remote issue. We will follow up with our team to ensure more responsive service and proper in-room equipment checks moving forward.Your comments are truly appreciated and help us improve. We hope to welcome you back again for a better experience next time.Warm regards,Sugar Marina Team
skysoulmate
Camera Deluxe
Soggiorno: mar 2025
Viaggio in solitaria
2 recensione
10/10
Eccezionale
Pubblicata: 29 apr 2025
I spent a lovely week at this hotel in Phuket, and overall, it was a pleasant experience! The room was cleaned daily, and everything was kept nice and tidy—no complaints about cleanliness at all. The pool looked inviting, though I didn’t get a chance to swim. From what I saw, it’s open until around 8 PM, so you can enjoy a refreshing dip in the evening if you like. One of the best things? The beach is just a 5-minute walk away—super convenient for morning strolls or sunset views. A small heads-up, though: it can get a bit noisy in the evenings because of a nearby food market with music. Also, there might be some construction starting soon, so light sleepers might want to bring earplugs.
Traduci
Risposta dalla struttura: Dear skysoulmate,Thank you so much for your lovely and thoughtful review! We’re glad to hear you enjoyed your week with us, especially the cleanliness, location near the beach, and overall experience.We appreciate your note about the evening noise and upcoming construction, and we’ll do our best to minimize disruptions for our guests. We hope to welcome you back again for another relaxing stay!Best regards,Sugar Marina Team
paulita.t
Camera Deluxe
Soggiorno: giu 2025
Coppia
4 recensione
7.5/10
Pubblicata: 19 lug 2025
The stay was okay. You can see the outside needs remodeling but everyone waa amazing with us. Except the cleaning lady that was a little bit rude. Is good option in Kata
Traduci
Risposta dalla struttura: Dear Paulita,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our location in Kata and appreciated the warm hospitality from most of our team. However, we’re sorry to learn that your experience with housekeeping fell short of expectations.Please rest assured we’ve taken note of your comments and will address them internally to ensure a more consistent and respectful service for all our guests.We truly value your stay with us and hope to welcome you back for an even better experience next time.Kind regards,Sugar Marina Team
Utente ospite
Camera Deluxe con vista piscina
Soggiorno: giu 2025
Coppia
3 recensione
10/10
Eccezionale
Pubblicata: 26 lug 2025
The hotel very good the staff very friendly especially Pond and Honey
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your kind review! We’re thrilled you had a great time and appreciated the service from our friendly staff. Pond and Honey will be especially happy to hear your compliments.Hope to see you again soon for another relaxing getaway!Best wishes,Sugar Marina Team
cake
Camera Deluxe
Soggiorno: nov 2024
Coppia
1 recensione
6.5/10
Pubblicata: 20 dic 2024
The swimming Pool water temperature is very low . The Breakfast is very good . The team is helpful . Quite tiring to access the hotel .
Traduci
Risposta dalla struttura: Dear Cake,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the breakfast and found our team helpful. We apologize for the issue with the pool temperature and the accessibility of the hotel. We will look into the pool temperature to ensure a more comfortable experience for future guests.We appreciate your comments and hope to welcome you back for an improved stay.Best regards,Sugar Marina Team
Utente ospite
Camera Deluxe
Soggiorno: giu 2025
Altro
1 recensione
10/10
Eccezionale
Pubblicata: 19 lug 2025
I like hotel staff very helpful honey.
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your kind words! We're glad to hear that you appreciated the service from our helpful staff, especially Honey. Your satisfaction is our greatest reward.We hope to welcome you back again soon!Best wishes,Sugar Marina Team
Meline
Camera Deluxe con vista piscina
Soggiorno: ago 2024
Famiglia
4 recensione
7.0/10
Pubblicata: 4 ott 2024
For me the only advantage of the hotel was its location. It is on walking distance from Kata amd Kata Noi beaches, though both places were nice but mostly for some activities, like surfing, parasailing , the sea was wavy. It was a little far from Phuket international airport, the traffic was heavy and it took 2 hours to get airport. I am not very satisfied with breakfast, we stayed with family ( 3 people and paid more than 900 Baht for breakfast) with that money it was possible to eat better food in nearby restaurants, and mainly it was the same food during 4 days. Every day had to remind to make up the room, take out or empty the wastebasket accordingly we had lack of water, toilet paper, tissue paper, there wasn't tooth brush and paste at all. Second time will not go for sure.
Traduci
Risposta dalla struttura: Dear GuestThank you for your feedback. We’re glad you enjoyed our location but are sorry to hear about your experience with breakfast and housekeeping. We will address these issues with our team. We appreciate your input and hope you’ll consider staying with us again.Sugar Marina Team
Simbadda
Camera Deluxe
Soggiorno: lug 2024
Coppia
3 recensione
9.0/10
Ottimo
Pubblicata: 1 set 2024
Everything’s quite fine for me, just the bath tub is not working properly. Staffs able to handle quick cleaning enough for the mistake.
Traduci
Risposta dalla struttura: Dear SimbaddaThank you for your feedback. We’re glad to hear that everything was generally fine and that our staff handled the cleaning promptly. We apologize for the issue with the bathtub and will have it checked immediately. We hope to see you again soonSugar Marina Team
nathrudee phrintrakul
Camera Deluxe con vista piscina
Soggiorno: apr 2024
Famiglia
4 recensione
9.0/10
Ottimo
Pubblicata: 25 mag 2024
Good locaton, easily to walk to the beach and some rooms got a beach view. Staff was very kind. Parking was plenty. Comfort bed.
Traduci
Risposta dalla struttura: Dear nathrudee phrintrakul,Thank you for your feedback! We're delighted you enjoyed our convenient location, beach views, and comfortable beds. We appreciate your kind words about our staff and ample parking. We hope to welcome you back soon!Sugar Marina Team
Elena Lozina
Camera Deluxe
Soggiorno: gen 2024
Coppia
10 recensione
6.0/10
Pubblicata: 11 mar 2024
I do not share such ardent enthusiasm for this hotel. The cost is far from budget, the price does not match the quality at all:(The stench of dampness and mold, plus sewage. The furniture is pretty old, and there are huge dirty spots on the refrigerator. The sheets are in holes. A separate story is the curtains: torn in a sieve)) Thank God they didn't take breakfast. The main representatives at the hotel are Russians.
Traduci
Risposta dalla struttura: Dear Helen L.,Apologies for any dissatisfaction with your stay. Thank you for sharing your feedback. We will consider and improve based on your suggestions to provide better service. We hope to have the opportunity to welcome you again in the future.Sugar Marina Team
Utente ospite
Camera Deluxe
Soggiorno: dic 2023
Viaggio in solitaria
8 recensione
4.5/10
Pubblicata: 28 gen 2024
No hot water is always a deal breaker for me! Main shower head also wasn’t working and the drain was severely clogged room 222
Traduci
Risposta dalla struttura: Dear Guest,Yikes! Apologies for the hot water hiccup and the shower head conundrum in room 222. That's definitely not the experience we aim for. Rest assured, we're diving into the plumbing pronto. Thanks for the heads-up, and we'd love another shot at wowing you next time.Sugar Marina Team
Andrea Lavezzoli
Camera Deluxe
Soggiorno: gen 2024
Coppia
5 recensione
7.5/10
Pubblicata: 28 apr 2024
Not bad and at a decent price. Location is good, in between the 2 main beaches in kata
Traduci
Risposta dalla struttura: Dear Andrea Lavezzoli,Thank you for your review! We're glad you found our location convenient, situated between the two main beaches in Kata, and that our pricing was reasonable. If you have any other feedback or suggestions for improvement, we'd appreciate hearing from you. We hope to welcome you back for an even better experience in the future. Thank you for choosing us!Sugar Marina Team