Hotel New World a Phu Quoc Island

This trip was our first time ever visiting Vietnam. The trip was tiring but as soon as we arrived the property, we got excited and was amazed by the layout and the beauty of the resort. The first impression is very important. At the front desk, we were greeted by Ms. Trinh Ho. We were greeted with a warm smile and she checked on our well being and asked us about ourselves. She then gave us her personal contact to reach out for any assistance for our convenience. We checked in at about 6-7 in the morning but she was still replying to our texts throughout the day until 11 in the evening, giving us recommendations and information and assiting with reservations. She reserved a table for us at Lua Grill&Bar and thats where we met the wonderful team. We witnessed the team surprise a couple with a cake singing happy birthday with big smiles on their faces and their joy was contagious. No matter where you go, there is always a warm smile. All of the food we ordered was delicious. We ordered the mango raw papaya & prawn salad and the Phu Quoc herring fish salad for starters and to be honest, I am mildly allergic to seafood and I would get a rash so I often avoid it. My partner loves seafood so I was willing to try it and I have no regrets. It was delicious and definetly worth the rash! We then met Ms. Cuc (or Pheobe). She was very attentive and polite! She would clear the table as soon as we finished our meals and would regularly check our satisfaction. We had a nice conversation with Cuc where we introduced ourselves, shared our experiences and backgrounds. During our talk, I suddenly recalled she had a conversation with the couple next to us and it impressed me because it showed how she loves to get to know her guests better and build a connection with them. She is very motivated and determined to improve her language skills as she is proactive with guest interaction . She is truly an asset to the team! During our stay we had our breakfast at the Bay Kitchen which was always something for us to look forward to. There was a wide variety of food and drinks to choose from. On our last day, we met Mr. Duy. We shared a lot of our ourselves and he would also regularly check our satifaction and recommended the food we should try and some vietnamese coffee. He has been in the hotel industry for more than a decade and it is truly inspiring to see someone find their passion. First time in Vietnam and definitely not the last! The team especially Ms. Trinh, Ms. Cuc and Mr. Duy took great care of us during our stay and truly represent Vietnam. They are the embodiment of the company's values. Thank you for everything!