Hotel vicini a Ho Quoc Temple a Phu Quoc Island

- La posizione era buona - Check in, atmosfera, esperienza e personale gentile - La colazione aveva un'infinità di scelte e selezioni tra cui scegliere - Il letto era comodo e gli asciugamani erano morbidi - La cosa brutta è che il mio soggiorno è stato di 3 giorni, ma il primo giorno c'era una fessura per le lettere nella mia stanza che indicava che il secondo giorno l'aria condizionata elettrica sarebbe stata interrotta dalle 8:00 alle 17:00, ma il primo giorno ho provato a chiamare la reception dell'hotel per il ventilatore portatile per prepararmi. non c'era nessun ventilatore disponibile perché i bambini con priorità vengono prima -.-” Ho con me anche persone anziane - La stanza è diventata molto calda e calda il 2° giorno e non ci è rimasta altra scelta se non quella di aprire ampiamente la porta della nostra camera in modo da ventilare l'aria e senza privacy per noi, le persone che camminano attraverso il corridoio possono vederci - Il cibo del servizio in camera era decisamente ragionevole e il cibo è delizioso e buono - Ho provato a chiedere alla reception perché l'acqua della nostra vasca da bagno è sempre gialla e l'ingegnere è venuto e indovina come sembra che tutta l'acqua della stanza sia GIALLA - Infine durante il giorno del check-out abbiamo visto una CUGICE nella nostra CAMERA! Ho provato a dare loro un feedback anche durante il check-out Puoi vedere la foto e, a dire il vero, questo hotel è carino e la posizione è buona, solo che spero che l'acqua del rubinetto + la pulizia del letto + la camera e il disegno sul muro possano essere puliti e sistemati

Tre famiglie vivono in una villa, il che è molto conveniente. Anche la spiaggia dell'hotel è fantastica, l'acqua è molto pulita. Il pacchetto prenotato non include solo i servizi di ritiro e riconsegna all'aeroporto, ma include anche coupon per l'hotel e biglietti per lo zoo, il che è un ottimo affare. Anche la colazione dell'hotel era buona e ho anche provato molti sport acquatici. Non ho praticato sport acquatici altrove, quindi non so quanto sia conveniente. Stare solo per due giorni questa volta non mi è sembrato sufficiente. La prossima volta vorrei restare qualche giorno in più. L'unica cosa negativa è che c'è un geco nella stanza, e il geco abbaia addirittura, il che all'inizio era spaventoso.

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

Very friendly stuff, especially in kids playing room. Thanks to NHI. She kindly helped to my kids to paint statue 🤩

Excellent service, convenient location, and extremely helpful staff. I'm in utter love with this place. The décor of the brand-new room was sophisticated and elegant. The hotel employees provided excellent service, which made our stay very comfortable and enjoyable. Leila, in particular, was kind and thoughtful in setting everything up for us, and she always comes with a big, genuine smile, which makes us even happier. She went above and above to make my stay as enjoyable as possible by planning my routes to visit various locations on my own, explaining in detail how to get there, and reserving my ticket to the airport. We want to express our gratitude for making our experience spectacular and incredibly memorable. Overall experience can be expressed in 3 syllables Fa Bu Lous, can’t wait to go back.

Vicino all'aeroporto ea breve distanza in auto dal mercato notturno di Duong Dong. Le strutture ei servizi erano proprio come 4 stelle. C'era un telo da piscina nella borsa da spiaggia in camera. Dopo aver nuotato in piscina, ho messo gli asciugamani nel portasciugamani usato, ma quando ho fatto il check-out, mi hanno detto che mancavano due asciugamani. Asciugamano bagnato usato... Poi riportalo in camera...? Se è così, non dovrebbero esserci asciugamani vicino alla piscina? mi sembrava di perdere i sensi...

I travel the world with Marriott brand only, this is the very disappointed Sheraton Phu Quoc that I happen to stay, I booked a family suite oceanfront during June1-5,2023. This review written on June 2,2023. It isn’t 5 star resort. Marriott Should not put their name on it, because it degrade the quality of Marriott Brand. We check in during lunch and went to Garden restaurant, the lunch buffer have nothing worth to eat so we order from menu total of 5 hot dish for 5 of us, only 3 dish come out 20 minute, 1 dish come out 45 minute later and final dish never come. So 1 of us can’t have lunch. We lelf the restaurant and came to our SUITE all the keys doesn’t work so after the trip to front desk again finally we got in the suite. The room temperature was at 25C degrees and keep go up. Call the maintenance no help there The resort is old and need upgrade ASAP including AC units. We went down to front desk and request to change the room, they told us to leave our phone number so they can contact us regarding the room transfer. We never received the call, we have to went out to find a decent place for our dinner because we are not sure about restaurant dinner buffet!!! So by the time get to the room we too tired to call and bother the front desk. I am a Platium Bonvoy of the Marriott. It mean I stay at least 50 nights per year with Marriott. This is the first time I feel like I got cheat out of 5 stars resort. So today I will ask them to cancel the rest of the stay and move to another resort, hopefully JW Marriott in the other end of the island. My review is not prejudiced about the staff or Food not even the normal wear and tear of the resort but mainly with the management team. On the small note to resort management director. You should try your own food in the restaurant including the ice cream in the snack bar, I think the Ice cream was there too long. I wish all the best to my fellow guess and hope that you will be better luck then me. After my first impression with The 5 star resort. I would like update my review. Just one action of the top team management in breakfast room, it change my opinion and I am very appreciated his customer services. His name is Mr Hoang. He fresh up my family’s morning with an offer a cup of Green Tea, when services like that happen, it took out of all the bad experience and show you how great the staff can brighten your day. Furthermore in the long conversation he explains to me the new management just took over last September 2022 and in process of remodel the resort. Also the staff had been trained and continue to update their customers services. Therefore I would like to update my review with a 5 stars and continue to believe in Marriott branding Sheraton Phu Quoc Long Beach. This is on my day 4 at the resort and I am very happy to share with everyone. Thank you for read my review and after all we have a happy ending. My best wish remain with the staff of the Hotel specifically with the Breakfast room management

Le strutture dell'hotel sono molto buone. Ma penso che dovresti cercare ristoranti nelle vicinanze o qualcosa del genere. La pasta al pesto di basilico Ombra che abbiamo mangiato in piscina è davvero deliziosa:) E la stanza viene pulita una volta nel mezzo.

E'la mia prima visita a Phu Quoc con i miei genitori. Ho fatto una prenotazione perché il mio amico lo raccomandava, ma ero più soddisfatto di quanto mi aspettavo.Personalmente, c'erano molti colazioni, ma ho scelto dei deliziosi. La prossima volta. Se me ne vado, vorrei fare un'altra preoccupazione.

The hotel services were prompt and the staff was professional. We found the restaurant to be bit overpriced but that is what it is and all other aspects were really good. I would recommend this hotel for fellow travellers specially if you are travelling with your family.