Recensioni su Regent Phu Quoc

Risposta dalla struttura: Gentile Signore/Signora, La ringraziamo per aver dedicato del tempo a condividere le Sue impressioni sul Suo soggiorno al Regent Phu Quoc. Siamo lieti di sapere che abbia apprezzato la posizione del resort, il design curato e l'atmosfera tranquilla. È altrettanto incoraggiante sapere che la Sua esperienza complessiva sia stata piacevole. Allo stesso tempo, apprezziamo sinceramente il Suo punto di vista onesto e riconosciamo che potrebbero esserci stati momenti che non hanno soddisfatto appieno le Sue aspettative. Se fosse aperto a questo, Le saremmo sinceramente grati se potesse contattarci direttamente. I Suoi suggerimenti sono davvero importanti per noi e ci aiuteranno nei nostri continui sforzi per perfezionare e migliorare l'esperienza degli ospiti. Ci auguriamo di avere l'opportunità di darLe nuovamente il benvenuto e di offrirLe un soggiorno impeccabile e curato in ogni dettaglio. Cordiali saluti, Sriram Kailasam, Direttore Generale

Risposta dalla struttura: Dear Guest,Thank you for your kind feedback. We are delighted to know that you enjoyed your stay, particularly the variety of dining options, engaging activities, and the warm service provided by our team. It is wonderful to hear that every aspect of your experience contributed to a memorable visit.We look forward to welcoming you back soon for another exceptional stay at Regent Phu Quoc.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Sir/Madam,Thank you for your wonderful feedback. We are truly delighted to learn that your experience with us exceeded expectations — from our attentive service and sumptuous breakfast to the serene beauty of our beach. It brings us great joy to know that your stay left such a lasting impression.Your kind words are a tremendous motivation for our team as we continue striving to create memorable and flawless stays for every guest. We very much look forward to welcoming you back to your home by the sea soon.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Glen-G,Thank you for taking the time to share your feedback and apologies for this delayed response as our security team were reviewing CCTV footage, complete search and investigation of the first villa you stayed in etc. Unfortunately, we were unable to locate your wife’s sandals. While we are delighted to know that your honeymoon stay at Regent Phu Quoc was memorable in so many aspects, we are truly sorry and are indeed equally disappointed by the missing item. The resort invests a large amount of resources in our guest safety, vigilance and security. As a resort which enjoys a large proportion of returning guests, building trust and integrity is key. If you or your wife can remember when she last wore it, please do reach out to us via Regent Experience Support Center.We fully understand how such an incident can affect the overall impression of a stay. I do hope that you will not let this single unforeseen and unresolved incidence mar your perception and we will indeed enjoy both your company in the near future. With renewed apologies, Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Young W,Thank you so much for your heartfelt feedback. We're truly delighted to know that your experience with us left such a lasting impression. It’s always our aim to create an atmosphere where luxury feels effortless and every detail contributes to a memorable stay. Knowing you'd return year after year is the highest compliment we could hope for, and we’ll be here to welcome you back with the same warmth and care whenever you do.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Polly Ching,Thank you for sharing you recent stay at Regent Phu Quoc.We’re thrilled to know your stay left such a lasting impression. It's always our aim to create memorable and seamless stays, and your kind words encourage us to continue striving for excellence.We hope to have the pleasure of welcoming you back soon for another exceptional visit.Warmest regards,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Sir/Madam,Thank you for sharing your kind words. We’re delighted that you enjoyed the resort, the relaxing beach area, and the attentive service. It would be a pleasure to welcome you back for another memorable stay.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Quest88,Thank you for taking the time to share your impressions of your stay at Regent Phu Quoc.We are thrilled to know that your visit was relaxing and that the atmosphere and layout of the resort offered the comfort and space you were seeking.We also deeply appreciate the thoughtful feedback. Regarding the drying rack, we completely understand how having one readily available can make a difference in your villa experience. These are typically provided upon request or when our team notices the need during room service, and of course, there is always room to be more anticipatory and consistent in the details that matter.We have also taken note of your other suggestions with gratitude. Comments like yours play an important role in helping us continuously enhance the experience for all guests.It was a pleasure to have you with us, and we sincerely hope to welcome you back for an even more seamless and fulfilling stay.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Sir/Madam,Thank you for your gracious review. We are delighted that your stay was filled with comfort and moments of pure relaxation, and that our team’s thoughtful care helped make your time with us truly memorable. Knowing that your experience captured the spirit of Regent hospitality inspires us greatly.We look forward to welcoming you back soon for another exceptional escape on the island.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Darren,Thank you for taking the time to share with us your recent stay at Regent Phu Quoc.We are delighted to know that you enjoyed the blend of luxury and leisure during your stay, particularly the curated activities and the care extended by our team on the afternoon cruise. It is rewarding to hear the experience left a positive impression—from paddle boarding to fishing—with our team’s service adding to the enjoyment.We also appreciate your feedback regarding the beachfront experience. While the beach is indeed shared within the integrated complex, we continue to focus on providing personalized touches and elevated experiences that reflect the distinct Regent standard.We are grateful you chose to stay with us and would be truly pleased to welcome you back for another memorable visit in the future.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Ching Shan,Thank you for sharing your kind feedback.We are delighted to hear that you had such an enjoyable stay and found the resort to be a place where you could truly unwind for days. Your kind words about our attentive team are sincerely appreciated, and we are pleased to know their care helped enhance your experience.It would be a pleasure to welcome you back to Regent Phu Quoc for another relaxing escape.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear S|T,Thank you for your thoughtful review. We are delighted to hear that your experience with us was impeccable from start to finish. Providing exceptional service and a seamless stay is at the heart of what we do, and we are pleased that you found it well worth it.We look forward to welcoming you back for another outstanding stay in the future.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Weng in,Thank you so much for your wonderful rating!We’re truly grateful for your kind support and delighted that your experience was such a positive one. It would be our pleasure to welcome you back to Regent Phu Quoc in the future.Sincerely,Sriram KailasamGeneral Manager

Risposta dalla struttura: Dear Svetawong,Thank you for sharing such a wonderful reflection on your stay. We are delighted to hear that the pristine beach with the serene atmosphere, and exceptional dining experiences made your visit truly memorable. It is a pleasure to know that you enjoyed the tranquility of the soft sands and crystal-clear waters, as well as the variety of culinary delights, especially the fresh seafood. Dining with an ocean view certainly adds to the charm, and we are thrilled it made each meal feel special. We look forward to welcoming you back for another unforgettable getaway.Sincerely,Sriram KailasamGeneral Manager