Hotel in zona VIEW PARK MALL, Phnom Penh

What I like about it : Room is big enough for the price. There is a small tv with English channels, a small fridge, closet, AC and the toilet is well functioning. They provide toiletries and comp water, tea and coffee. They also have a minibar that you need to pay for that has water, softdrinks, beer and chips. : Service was good, staff member greeted me and I go down the tuktuk to help me with the luggage and after checking in, he sent me to the room. : There is a lot of nearby resto to choose from. It is also quite close to Virak Buntham (Japan Hospital). What can be improved : Wifi is in and out.

Non abitate di solito con il marchio Hyatt, ma i Hyatt in Asia sono stati sorprendenti! La stanza qui era grande. E 'stupendamente situato - vicino al fiume, al palazzo, ecc. Questo non è il motivo per questo recensione. Questo recensione è per il STAFF. Ci siamo trasferiti qui per 12 notti e ogni giorno ci siamo incontrati con una collezione di sorrisi dolci. Vorremmo che tutti i nomi fossero stati appresi, ma siamo felici di averla collegata con alcuni: il buffet di colazione giornaliero era con il bellissimo mareagioung e la vergogna di Srey - grazie per averci curato così bene ogni mattina; Sotheary era il nostro bellissimo compagno di pranzo; Sofa, una piccola cosa dolce dall'Attico; Yem dal Regency Club, grazie per il nostro senza fondo Prosecco; Staff di cena da 55, carina Leakana e la sua squadra; Finalmente, ma certamente non meno, Fariza, carina dolce, grazie per averci cantato canzoni romantiche; Eric, uno dei manager, ama la tua energia contagiosa. Cinque stelle di alloggio e di attrazione sono molto le stesse, che li separano è la squadra di persone che migliorano il tuo soggiorno. Per i recensori/visitatori che si aspettano perfetto inglese.... Come sta il tuo cambogiano? !

La mia esperienza complessiva in questo hotel è fantastica, è vicino a tutto, il personale è cordiale e disponibile. Il cibo è ok, devo elogiare il fatto che la stanza è altamente tecnologica con tende di apertura e chiusura automatiche.

The room was very spacious. The bathroom was also very big. Everything was nice and clean and the staff were amazing. The hotel itself is very pretty and aesthetic. The swimming pool was nice as well although a little bit cold at night. Everything was great and I wished I had booked an extra day at this accommodation

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Great services and friendly staff at the hotel on all fronts. Areas for improvement are the cleanliness and hygiene particularly the restaurant areas. Room writing table with an adjustable height feature would be great too. Overall, it was a quiet, happy and pleasant stay. Hotel is worth recommending to friends with a competitive pricing and package.

We went to Phnom Penh for business trip and decided to stay in this hotel. The location of the hotel is great and convenient. Many restaurants and entertainment activities are available nearby. The only downside of this hotel was that the room is quite small. Everything else is good for me.

In generale, una stanza confortevole e di grande valore! La vista dalla stanza era sorprendente, mi piaceva vedere il sole salire o vedere il cielo diventare buio mentre la città si accendeva. Finché non vi sorprendete troppo dalle piccole cazzone che usciranno di notte, ho risolto la questione comprando dei kit ”catch a roach” dal signor DIY al centro commerciale AEON, è stato molto efficace. Lavatrice per autoservizio, microonde e tostapane disponibili al livello 29. Nota che non è permesso indossare il vestito da bagno, è necessario essere coperto in abiti propri e cambiare lì. È necessario un biglietto di accesso separato per entrare. Nota u può cambiare gli ascensori al livello 3A dal centro per raggiungere anche il livello 28/29. C'è un supermercato cinese conveniente al piano terra del centro commerciale, e si può facilmente ottenere molte cose. La fornitura di cibo deve essere raccolta dal piano terra, perché la sicurezza dell'edilizia non permetterà loro di salire, ma non un problema. Ricorda di appendere la targa di custodia fuori dalla porta se vuoi che puliscano la stanza.

I love this hotel. Located not far from many popular attraction and a lot of restaurants and bars close by. The staff is very friendly and was able to communicate using English. They were very pleasant and always smiling. Also, they were very helpful. The superior room with city view was lovely. It had a full size fridge, a water dispenser, a microwave, hair dryer, table, king size bed, tv, kettle, lots of storage, water heater, full size mirror and a vanity size mirror. The room was very clean. No molds in the bathroom. Towels and sheets were very clean, white and smelled very good. Rooms are cleaned every day which includes changing of sheets and towels. The hotel has enough amenities for a stay in holiday. The pools on the 13th and 39th floor are beautiful. These floors also has a steam room and gym available from 7am to 9pm. The entire place was clean and all workers greeted me with a smile. There is also a reading room, game room and a playground on the 13th floor. If you stay at this hotel for long, you don’t have to worry about dirty laundry as this service is free of cost. If that’s not a good bargain, I don’t know what is! This apart from the fact that my stay was for 5 days and 4 nights and my total was less than US$100 for the entire stay. The views from the rooms are spectacular. You’re able to see the city/ river. When it rains it’s just so beautiful. I was lucky enough to watch a beautiful firework activity taking place during my stay. Overall, I very lovely time spent at this hotel and I definitely would recommend to anyone planning to visit Phnom Penh and I will most definitely stay here again. 10/10 You are required to pay US$15 deposit when you check in and it returned when you check out. Make sure to keep your room key safe or you will have to pay for it.

Moja opinia nie będzie się różnic od tych wszystkich negatywnych, bo te opinie właśnie negatywne są jak najbardziej trafne co do tego pseudo hotelu-melina ! ! Można powiedzieć, że spotkało mnie to samo co wszystko jest zawarte w negatywnych opiniach pod tym obiektem ! ! A najlepszym obrazem tego doświadczenia będzie moja dokumentacja zdjęciowa ”pokoju” który otrzymałam po wcześniejszej rezerwacji przez Agoda nie znając tego obiektu ! Tak samo jak inni spotkałam się z niemiłym i butnym przyjęciem przez panią w recepcji i odniosłam wrażenie, że nie jestem tutaj mile widziana ale moje dolary chętnie przyjmie ! ! Po pierwsze to brak zasięgu w pokojach, brak wifi, brak normalnej obsługi, brudna podarta pościel która woła o wymianę, bo jej lata świetlności były w czasach czerwonych khmerów ! ! ! ! Smród i zaduch w pokoju, brudne i śmierdzące ręczniki, prysznic to katastrofa i można się poparzyć, obskurne drzwi, pełno pajęczyn, ta melina woła o remont i o wymianę całego personelu który nie powinien mieć kontaktu z gościem, bo po kontakcie z takim personelem żaden gość więcej ni wróci ! ! ! ! Ja nie zamierzam ! ! Ten pobyt jednodobowy to moja porażka życiowa ! ! Jak zwykle bywa to w Azji to zdjęcia są piękne jak żurnala, a rzeczywistość ukazuje prawdziwe oblicze tego obiektu i z resztą co tu dużo pisać .......Moje zdjęcia które zrobiłam podczas mojego pobytu powiedzą wam drodzy czytelnicy wszystko i całą prawdę o tym obiekcie..........:(:(:(:( pozdrawiam sonia