Hotel in zona Dreamland, Phnom Penh

Non abitate di solito con il marchio Hyatt, ma i Hyatt in Asia sono stati sorprendenti! La stanza qui era grande. E 'stupendamente situato - vicino al fiume, al palazzo, ecc. Questo non è il motivo per questo recensione. Questo recensione è per il STAFF. Ci siamo trasferiti qui per 12 notti e ogni giorno ci siamo incontrati con una collezione di sorrisi dolci. Vorremmo che tutti i nomi fossero stati appresi, ma siamo felici di averla collegata con alcuni: il buffet di colazione giornaliero era con il bellissimo mareagioung e la vergogna di Srey - grazie per averci curato così bene ogni mattina; Sotheary era il nostro bellissimo compagno di pranzo; Sofa, una piccola cosa dolce dall'Attico; Yem dal Regency Club, grazie per il nostro senza fondo Prosecco; Staff di cena da 55, carina Leakana e la sua squadra; Finalmente, ma certamente non meno, Fariza, carina dolce, grazie per averci cantato canzoni romantiche; Eric, uno dei manager, ama la tua energia contagiosa. Cinque stelle di alloggio e di attrazione sono molto le stesse, che li separano è la squadra di persone che migliorano il tuo soggiorno. Per i recensori/visitatori che si aspettano perfetto inglese.... Come sta il tuo cambogiano? !

La posizione è ideale, situato nel cuore della città. La stanza è pulita e nuova, anche se è un po 'compatibile. La vista è eccezionale, con una piscina all'aperto.

Prima ho detto che non si salutano bene, soprattutto sul personale della signora (solo 1 o 2) non sorride mai a volte devo dire il saluto e ringraziarvi prima, l'azione del personale mi piace chiedere spazio per complementari. Ancora una cosa sotto la front office non so perché, in occasione della nostra prenotazione, è raro ricevere il nostro aggiornamento di camera prestazioni come il mio ragazzo che ha tenuto un membro d'oro, posso capire a volte che è piena o alta occupazione non dovrei riceverla ma ho prenotato 20 volte Probabilmente 1 volta posso ottenere aggiornamento della stanza allo stesso tempo il personale non mi informa mai perché non può consumare questo beneficio questa volta o cosa altro..... (Per tutti i membri benefice sono il punto di attrarre gli ospiti per scegliere di soggiornare nel vostro hotel) Second about room service food ci vuole molto tempo per farlo anche io ordina solo frutta piatto ci vuole tempo 45min.... non ha senso se la velocità può essere più veloce di però per il personale di servizio è buono con flessibilità e cibo quasi delizioso anche la custodia a casa sono amichevole, camere molto tempeste e comode.

Great services and friendly staff at the hotel on all fronts. Areas for improvement are the cleanliness and hygiene particularly the restaurant areas. Room writing table with an adjustable height feature would be great too. Overall, it was a quiet, happy and pleasant stay. Hotel is worth recommending to friends with a competitive pricing and package.

Beautiful cozy rooms. Kitchen available to order on the rooftop (15th floor). Pool with cool water refreshing at these hell hot days. Pool begins to work a bit late after noticed 9:00, no staff at the morning pool (no one may help you to expand an umbrella, it need special tool) and no bar works morning time (but I could order a coffee with a phone call to reception). Air condition in the room blows right on the bed at any position and I could not turn it off for all the night due it become incredibly hot inside. So waken up several times at night to switch it on and off. Hotel towels are cheap and the bathrobe I did not want to wear. But the shower and water pressure is good, very hot water available. I enjoyed! No European cafe around the hotel. You have to walk to get some.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

We went to Phnom Penh for business trip and decided to stay in this hotel. The location of the hotel is great and convenient. Many restaurants and entertainment activities are available nearby. The only downside of this hotel was that the room is quite small. Everything else is good for me.

In generale, una stanza confortevole e di grande valore! La vista dalla stanza era sorprendente, mi piaceva vedere il sole salire o vedere il cielo diventare buio mentre la città si accendeva. Finché non vi sorprendete troppo dalle piccole cazzone che usciranno di notte, ho risolto la questione comprando dei kit ”catch a roach” dal signor DIY al centro commerciale AEON, è stato molto efficace. Lavatrice per autoservizio, microonde e tostapane disponibili al livello 29. Nota che non è permesso indossare il vestito da bagno, è necessario essere coperto in abiti propri e cambiare lì. È necessario un biglietto di accesso separato per entrare. Nota u può cambiare gli ascensori al livello 3A dal centro per raggiungere anche il livello 28/29. C'è un supermercato cinese conveniente al piano terra del centro commerciale, e si può facilmente ottenere molte cose. La fornitura di cibo deve essere raccolta dal piano terra, perché la sicurezza dell'edilizia non permetterà loro di salire, ma non un problema. Ricorda di appendere la targa di custodia fuori dalla porta se vuoi che puliscano la stanza.

I love this hotel. Located not far from many popular attraction and a lot of restaurants and bars close by. The staff is very friendly and was able to communicate using English. They were very pleasant and always smiling. Also, they were very helpful. The superior room with city view was lovely. It had a full size fridge, a water dispenser, a microwave, hair dryer, table, king size bed, tv, kettle, lots of storage, water heater, full size mirror and a vanity size mirror. The room was very clean. No molds in the bathroom. Towels and sheets were very clean, white and smelled very good. Rooms are cleaned every day which includes changing of sheets and towels. The hotel has enough amenities for a stay in holiday. The pools on the 13th and 39th floor are beautiful. These floors also has a steam room and gym available from 7am to 9pm. The entire place was clean and all workers greeted me with a smile. There is also a reading room, game room and a playground on the 13th floor. If you stay at this hotel for long, you don’t have to worry about dirty laundry as this service is free of cost. If that’s not a good bargain, I don’t know what is! This apart from the fact that my stay was for 5 days and 4 nights and my total was less than US$100 for the entire stay. The views from the rooms are spectacular. You’re able to see the city/ river. When it rains it’s just so beautiful. I was lucky enough to watch a beautiful firework activity taking place during my stay. Overall, I very lovely time spent at this hotel and I definitely would recommend to anyone planning to visit Phnom Penh and I will most definitely stay here again. 10/10 You are required to pay US$15 deposit when you check in and it returned when you check out. Make sure to keep your room key safe or you will have to pay for it.

The room was not in the hotel but in the 99% onsold apartments behind the hotel. No fridge and rediculous list on what the price was for everything in the room. Breakfast included but no coffee. The room is large enough with sofa and kettle. There is an outside pool and gym in the other building, onky one key which is not convenient as without a keycard you cannot get to the street. Asked for second key but not possible. On departure they took $10 from the deposit as one towel was dirty. It was dirty from the floor! Pitty I had looked forward to staying but service was more two than five star.