Hotel che accettano animali domestici a Waco

Infrastrutture: in generale Salute: bene Ambiente: in generale Servizio: bene

This is our special getaway place! My husband and I celebrated our 20th wedding anniversary and we always stay at this same Residence Inn and we thoroughly enjoy our stay! We especially appreciate 'Talkin Ms Terrie' who was so kind and always greeted up warmly. To the front desk lady who checked us in, so friendly and all the staff. Thank you Residence Inn for making these Bonvoy Members 20th anniversary a memorable one!

Personale amichevole. Camera confortevole. Camera di primo piano con accesso alla piscina. Piccola piscina cucina ben mantenuta. Bella zona di seggiolino all'aperto con una griglia non abbiamo usato. Camminando a distanza da tutto quello che volevamo fare. Aspettava di camminare sulla pista del fiume, ma non l'ha fatto questa volta.

FIRST of all, I have been booking and staying at this specific Townplace Suites for state cross country and track meets for YEARS, and have NEVER had an issue like this. I booked 4 rooms, specifically for the needs of my team and coaches, on March 26th for a one night stay May 3-4. I PREPAID for a 2 bedroom suite, reserved 2 more rooms with 2 queen beds to accommodate my team of 4 girls and 4 boys - PLUS their families and our coaches. I also booked a King for a coach. I verified my reservation weekly and checked in on the Bonvoy app the night before (May 2nd). Friday morning, the day of our arrival, Taylor, Director of Sales, called to inform me that my reservation was being canceled and they needed to move my 4 reservations to another property because there were guests who didn't 'check out' and they needed my rooms. I responded very nicely with ”I cannot move, I have families coming in who are staying at the property to be near their children” - I also pulled the titanium level, owners for 19 years card and asked her to please find other guests who could move. I told her that I had prepaid, already checked in, and could not move. She said OK. I arrived at the property a little before 3pm, just ahead of my teams first race at 5pm. The woman who checked us in gave us room keys - each coded with 2 br, 1 king, 2q, etc. When we got to the rooms, they were all 1 king bed studios. I came back down and was told that the GM had switched our rooms that morning and there was nothing she or anyone else could do. NO apology. She proceeded to call her manager who also did NOT apologize and actually blamed me for not switching hotels when Taylor called. He was rude and disrespectful and could not give me a reason as to why Carli changed our rooms. I again (admittedly, not so nicely) asked how this could happen if I 1. Made the reservation for specific rooms 5 weeks in advance. 2. Prepaid for one of the rooms, and 3. Checked in the night before. He had nothing to say, no apology, and again blamed me for not switching properties. If it had just been me and my coaching staff, that would have been tolerable, but it was 14 to 16 year old athletes who were unable to get good rest before competing in the state championship races that evening and the next day. It has been 3 days, and I have not had a single person reach out to me with any explanation. I feel just awful for my team and their families who had a terrible first experience at state.

Grande hotel. Buono prezzo e alloggi. Pulizia e aveva tutto quello che avete bisogno per un soggiorno lungo o breve. Il personale era un po' lento e non molto amichevole, ma in generale era buono.

The employees greeted me as we walked in an were very professional. They offered assistance and gave directions to my room and elevator. I was told when breakfast would be served. I was given directions of pool and health and fitness center ! Thank you for high quality and professional service

Loved the environment and each of the hostesses were very welcome and helpful.. The breakfast could’ve been more relaxing to.. The items and the food was tasty but not enough to get your energy going for the day.. Leave me still hungry