The Exchange Regency Residence Hotel Manila Managed by HII

Recensioni su The Exchange Regency Residence Hotel Manila Managed by HII

The Exchange Regency Residence Hotel Manila Managed by HII

Jade Dr, Ortigas Center, Pasig, Metro Manila, 1605, PhilippinesDettagli hotel
The Exchange Regency Residence Hotel Manila Managed by HII
The Exchange Regency Residence Hotel Manila Managed by HIIThe Exchange Regency Residence Hotel Manila Managed by HIIThe Exchange Regency Residence Hotel Manila Managed by HII
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

3.3/5
50 recensione
Recensioni verificate
Ubicazione3.5
Strutture e servizi3.3
Servizio3.3
Pulizia3.2
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Tutte le recensioni(50)
Recensioni positive(27)
Recensioni con foto/video(14)
Ottimo servizio(7)
Recensioni negative(10)
Shellsea
Camera Classic con 2 letti singoli
Soggiorno: ago 2024
Viaggio con amici
5 recensione
4.2/5
Molto buono
Pubblicata: 21 set 2024
Good location. Fast check-in and check-out. Room is small especially the bathroom. Pool is not crowded during our stay.
Traduci
Risposta dalla struttura: Dear Shellsea,Thank you for taking the time to share your review with us. We're glad to hear that you appreciated our convenient location and efficient check-in/check-out process. We understand your concern about the room size, particularly the bathroom, and we'll take this into consideration for future improvements. We're also pleased to know that you enjoyed the peaceful pool area.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.Thank you for choosing to stay with us! Looking forward to your next stay with us.Sincerely,Arvin Raymundo Assistant Front Office Manager
Utente ospite
Camera Deluxe Queen
Soggiorno: apr 2024
Viaggio con amici
5 recensione
3.2/5
Pubblicata: 31 lug 2024
Right in the center of Ortigas, close to everything, restaurants, cafes, malls and offices.
Traduci
Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. Please do note that Management is currently taking steps to improve our facilities and services.We hope that you will give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Mary Ann Tupil
Camera Classic con 2 letti singoli
Soggiorno: apr 2024
Solo
2 recensione
5.0/5
Eccezionale
Pubblicata: 5 giu 2024
Room was nice and big, spacious. The big work/office table was beside the window with a nice view of Exquandra Tower. Hotel was close to Metro Tent Convention center where we had a conference for 3days. Hotel is in a very convenient location. Serenitea and Lawson and Uncle John’s on ground floor. Thank you! it was a good peaceful stay ;)
Traduci
Risposta dalla struttura: Dear Mary Ann, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Sam
Camera Classic Queen
Soggiorno: mag 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 17 giu 2024
It’s nice naman and malinis maganda yung view na makkita. I like it.
Traduci
Risposta dalla struttura: Dear Sam,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
HazeCamp
Camera Classic Queen
Soggiorno: nov 2024
Altro
1 recensione
5.0/5
Eccezionale
Pubblicata: 16 dic 2024
It's all worth the prize. Maganda, maayos, malinis and mababait ang mga staff.
Traduci
Risposta dalla struttura: Dear HazeCamp,Thank you so much for your wonderful feedback! We're thrilled to hear that you found your stay to be worth the price. It's great to know that you appreciated the cleanliness, organization, and the friendliness of our staff. Your kind words truly motivate us to continue providing excellent service.Your positive comments mean a lot to us, and we have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to welcoming you back soon! Warm regards, Arvin Raymundo Assistant Front Office Manager
23s
Camera Classic Queen
Soggiorno: gen 2024
Lavoro
1 recensione
2.2/5
Pubblicata: 20 feb 2024
Pros: Nice night city view. Frontdesk people are very accomodating. CONS aka reasons why we wont book here ever again! Or buying a unit since its also residential. -The elevator is excessively slow. -The bathroom is incredibly cramped! I can hardly squeeze into the shower, and the shower curtain brushes against me while bathing! The bathroom door can't open fully due to the sink blocking it. It's that compact! -Small cockroaches! A lot of them! They infest the bathroom. It's terrifying and gross! Do yourselves a favor and do not book here. Listen to the reviews provided by other guests as well. Dont be like us 🥲
Traduci
Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Stay safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
Chanita
Camera Deluxe Queen
Soggiorno: mar 2024
Lavoro
8 recensione
5.0/5
Eccezionale
Pubblicata: 1 mag 2024
Liked the service a lot!
Traduci
Risposta dalla struttura: Dear Chanita, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Utente ospite
Camera Classic con 2 letti singoli
Soggiorno: set 2024
Coppia
1 recensione
4.7/5
Fantastico
Pubblicata: 27 ott 2024
May ipis sa cr. Pero aside from that everything is fine
Traduci
Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We are truly sorry to hear about the cockroach in your room. This is not the standard of cleanliness we strive to maintain, and we apologize for any discomfort this may have caused. We're taking your comments seriously and will immediately address this issue.We appreciate your positive feedback and apologize for any discomfort during your stay.Looking forward to your next stay with us.Sincerely,Arvin RaymundoAssistant Front Office Manager
Utente ospite
Camera Premier con 2 letti singoli
Soggiorno: lug 2023
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 10 ago 2023
VIEW IS VERY RELAXING! MY LITTLE BROTHER LOVED THE PLACE!! Can’t wait to book another room here 🤍
Traduci
Risposta dalla struttura: Dear Ms. Mabs,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
PTCP Explore
Camera Deluxe Classica
Soggiorno: feb 2025
Lavoro
9 recensione
1.7/5
Pubblicata: 9 mar 2025
Not recommended
Traduci
Risposta dalla struttura: Dear PTCP Explore,Thank you for taking the time to provide your feedback. We genuinely value and appreciate your input, as it helps us understand how we can improve and better serve our guests.We would love to hear more details about your experience and the specific aspects that led to your decision. Your insights are incredibly important to us, and we are committed to making the necessary changes to ensure a positive experience for all our guests in the future.Thank you once again for your feedback. We look forward to hearing more from you.Sincerely,Arvin RaymundoAssistant Front Office Manager
Utente ospite
Camera Classic con 2 letti singoli
Soggiorno: ago 2024
Viaggio con amici
2 recensione
3.7/5
Pubblicata: 29 set 2024
Lack trash bins in the room
Traduci
Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We deeply regret to hear about the inconvenience caused due to the absence of trash bins in your room. We sincerely apologize and wish we could have informed our Housekeeping team to assist you. Kindly note, each of our guest rooms is equipped with two trash bins: one situated near the writing table and the other within the restroom.We appreciate your patience and understanding, and we look forward to your next visit.Sincerely yours,Arvin RaymundoAssistant Front Office Manager
Utente ospite
Camera Deluxe Queen
Soggiorno: ago 2023
Coppia
2 recensione
2.2/5
Pubblicata: 3 set 2023
1. The room has an unpleasant odor. 2. The Comfort Room is inadequately sized. 3. The presence of tiny cockroaches was observed in the room. 4. The comforter appears unclean. 5. The bed has a hole on one side. 6. The telephone is out of order, requiring guests to personally visit the front desk for assistance or inquiries..
Traduci
Risposta dalla struttura: Dear guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Bians Pimentel
Camera Deluxe Premier (letto matrimoniale)
Soggiorno: lug 2023
Lavoro
2 recensione
4.5/5
Ottimo
Pubblicata: 23 ago 2023
I did not able to check and experience the amenities due to my hectic schedule as I was on a business trip during my stay. I booked for a wrong date and the Trip CSR helped me a lot with this. CSR-Janica manage to assist me to modify the date. I just paid for only Php 662.00. The hotel staff are very accommodating and hospitable. Willing to assist you with their best from the guards to the receptionists. Overall result is I am happy during my stay except the fact that I did not enjoy the amenities due to my busy working schedule.
Traduci
Risposta dalla struttura: Dear Ms. Bians,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us and found our staffs very accommodating and hospitable. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Alexis joy Cambarijan
Camera Deluxe Queen
Soggiorno: nov 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 10 dic 2024
Good service
Traduci
Risposta dalla struttura: Dear Alexis Joy,Thank you for your kind words! We're delighted to hear that you enjoyed our service. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service to all our guests.We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to to welcoming you back soon!Warm regards,Arvin Raymundo Assistant Front Office Manager
michael
Camera Deluxe Queen
Soggiorno: mar 2024
Famiglia
1 recensione
1.0/5
Pubblicata: 14 apr 2024
No bathrobe, unfriendly
Traduci
Risposta dalla struttura: Dear Michael,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations.We're truly sorry if our bathrobe feature was not available during your visit. We strive to accommodate all requests, but it seems we fell short in this instance. If you could provide more details about your experience, we would greatly appreciate it.We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager