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Abbiamo davvero avuto un bel tempo! La stanza che abbiamo è un gioco squid e ci è piaciuto giocare luce rossa verde luce. Ci saremo certamente indietro 🩵

This was my second time here but so sad that our second would be the last🥲 First, we requested for early checkin and informed us to call warly same day but no available room for earlt checkin. We arrived early like 2:30pm but they let us check in for past 3pm. Second, We booked early for twin bed 1 br but upon arrival they said it wasnt available and gave us king bed instead. we booked early and the twin bed was available how come it was not available during the checkin time. Third, lack of toiletries, no lotion at all. Forth, shower room was dirty, the fridge was so dusty. If there would be zero star, i would give one. Very frustrating stay.

The experience was nothing short of fantastic. We were immediately greeted right at the front drive, when we passed the concierge, and even by the housekeeping staff at the hallways. Check-in and checkout was a breeze, thanks to Ellyza and the team. The room was super clean and the amenities are complete. They even prepared fruits for us and towel art arrangements on our bedroom as a gesture for us newlyweds. It was super sweet, kudos to the staff. I'm actually torn with what the highlight of my visit was between the Water Spa or the breakfast buffet the next morning. My wife and I were already patrons of the Ace Water Spa since 2018 and we make sure we visit at least twice a year; it's always been consistently amazing. On the other hand, the buffet breakfast was unexpectedly insane. The selection was almost as good as a normal lunch buffet. There was fried chicken, there was an awesome mango-chutney fish fillet, and the soup was a creamy chicken soup that has the same texture as chowder. We had an amazing time and the staff even did a little song&dance for my birthday. All in all, that was a solid 5/5, will definitely return.

Shay e Ino alla reception erano super professionali e piacevoli di interagire con. Tutti, dalla guardia, dall'ingegneria, dalla custodia, ai receptionisti, erano sorprendenti! Sentiva un'esperienza 5-star a causa del loro trattamento a ciascun ospite! L'hotel è molto basso, pulito, ma in una buona posizione! Il servizio è stato fatto per ciò che mancano nelle strutture usuali di altri hotel, ma non mi importa affatto. L'unica questione che avevo era gli altri ospiti sul pavimento che stavo a casa. Non erano preoccupati del suono di soffocare della loro porta quando non era correttamente chiuso (era più volte in mezzo alla notte così probabilmente bevuto). Mi piace anche che siano consapevoli di non usare plastica o piccole bottiglie nelle loro bagni, ma piuttosto un dispensatore attaccato al doccia. Grande sforzo per evitare l'uso singolo di plastica! 💯

We stayed in Astoria Plaza for over a month. We made our reservation well ahead of time and made a deposit (e-transfer) 10% of the total cost of our stay, plus extra cost for the early check-in. Upon checked in about 5:00 a.m., I was surprised when the front desk staff asked us when are we going to settle our account. I said “can’t you see on our reservation that we made a deposit w/c was equivalent to 11 days stay”? We were told that there was no room available yet on the higher floor so in the meantime we were given a room on a lower floor and promised that we will be moved on the higher floor in 2 days. I also asked if we are entitled for a free breakfast that morning, he said No because the cost for early check-in does not include breakfast. Anyway, once we were in our room the phone rang and he said Yes we can have free breakfast at the Astoria Cafe. We found the room on the lower floor was alright so we didn’t bother to be moved on the higher room. We have stayed in Astoria Plaza several times, and we know some staff who have been working there for 10 years or more. We accidentally broke a glass in the bathroom and we asked for replacement but was charged (pesos) to our account. However, the replacement glass was not delivered soon, until the day I talked to the housekeeping guy. I have seen blood or urine stains on the bedsheets. For our long stay in Astoria Plaza, we thought we could get a free transfer to the airport. Unfortunately, we don’t get that benefit so we settled for a grab taxi that was large enough for our 4 luggages and 2 carry-ones. Overall, our over a month stay in Astoria Plaza was pleasant. Our special thanks to Jinky Ching, Mac, Joy, Honey, Diane, Claire, Gella and all the staff in the cafeteria, for looking after us in the morning. 👏 Thank you to the concierge staff, for the free shuttle services to and from MegaMall/Shangrila.👏