Holiday Inn & Suites Manila Galleria

amazing service! the newly refurbished rooms are nice! great job to all the staff from the reception, to security to housekeeping! free access to Anytime fitness at 5th floor

Second time I booked this hotel, first time really satisfied. This time big disappointment and annoying service at arrival. I arrived at 03 in the morning, a group of around 10 people in front of me, ok can happen, but maybe train a member of the concierge staff to do simple check in. At that time, 1/2 hour waiting is not optimal. But the annoying part started when they provided me with two singel beds, while I booked king bed. Oh yes I should have read the small letters. The man said, last room for you. Oke, when I arrived in my room, it was so dirty, smelly old sheets and towels, like it was last of everything, and such an contradiction compared to last visit. In the morning I went down and the moved me to another room, it was the same as my last visit, that one all good. When asked they said, both rooms qualify the same standard!? The difference is so huge. When I initially booked I knew that there was no availability on one specific day, so I asked to be put on the waiting list. On the day of check out, I asked them again if there was any cancellation so I could extent my stay, Oh yes sir you can, you can book online! Can you not book it, yes I can, (why you wont offer this!?), price is x, I explained that is twice the price I paid through a booking site, she replied, you can try that. So I did, but following all booking sites it was sold out, I informed her, she replied I cannot do anything about it. I understand that bookingsites are cheaper most of the time, but twice doesn't seem correct. Also for an International Chain as the IHG, probably every hotel, this is bad services. From an International chain you should

I like the ambience and service.Malapit sa maraming kainan. I had an issue with my payment where the front desk database says that my room is still unpaid when it already is but was sorted out by Trip.com and Holiday Inn staff. Will difinitely book again

Super friendly staffs... very accommodating from parking assistant to front desk to their chamber maids and assistants. The location is so good too and have easy access to Robinson's Galleria. The bed are super comfy, plus I really love their shampoo, conditioner, lotion and their Body wash. Definitely will go back here soon. 😊

Kudos to Jen, we arrived at the hotel at past 11am and just asking if we can leave our luggage and bags coz i know its still early for check in, but to my surprise the receptionist went above and beyond and checked if the room is available for early check in coz she said we may have come far from province and she didnt bill us for early check in. Id like you to see how my nieces and sister really enjoyed even if its just overnight stay👏🙏💕 Breakfast was superb as always♥️

Booked a standard room with either king or twin. Upon arrival, FO informed that only twin available which I would prefer king for entire stay. When enquirer if next day king room availability, FO did not answer and seem like just wanted to give a twin and asked me to check tomorrow. I was upset as PMS system (hotel system) clearly could tell room type inventory for next few days and possible to secure accordingly. When I insisted then rcvd king for entire stay. Funny thing is when FO gave me the key, she mentioned “for this time only”. This sounded like I was being unreasonable and they gave in. Where I was purely wanted to secure king bed for next few days of my stay.