Recensioni su Shore Residences Mall of Asia Stays by Pbyy

Risposta dalla struttura: "Thank you for your feedback. We’re truly sorry to hear that your experience was not satisfactory. We take all comments seriously and will review your concerns with our team to make necessary improvements. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future."

Risposta dalla struttura: Dear Guest,Thank you for your feedback! We're glad you found the location and amenities to your liking. We appreciate your suggestions regarding the repellent and rag, and we will take them into consideration to improve our guest experience.Your insights help us enhance our services, and we hope to welcome you again for an even better stay!Best regards,

Risposta dalla struttura: Thank you for your wonderful review! 🌟We're delighted to hear that you were impressed from the moment you arrived and that you enjoyed our convenient location, spacious accommodations, and stunning views. It’s great to know that our modern and clean bathroom met your expectations as well!We truly appreciate your recommendation and look forward to welcoming you back for another great stay. 😊🏡

Risposta dalla struttura: Dear Guest,We sincerely apologize for the inconvenience you experienced during your check-in. We understand how frustrating it can be to wait, especially when you arrive on time. Please know that we are continuously working to improve our check-in process to avoid such delays in the future.We’re also sorry if you felt that our staff was rude. Our team strives to provide excellent service, but we will certainly address this concern to ensure all guests feel welcomed and valued.We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards,

Risposta dalla struttura: Thank you for your review and for recommending our accommodation in Pasay! 😊 We're glad you found our place affordable and enjoyed the surroundings and service. We'll continue to improve our amenities and cleanliness to provide an even better stay next time. Looking forward to welcoming you again! 🌟🏡

Risposta dalla struttura: "Wow! 🥰 Thank you for your perfect 5-star review! We're so glad you loved the accessibility, well-equipped kitchen, and spacious receiving area. It’s wonderful to hear that our staff and guards made you feel welcome. We truly appreciate your recommendation and can't wait to welcome you back soon! 💖✨"

Risposta dalla struttura: "Thank you for your review! 😊 We're glad you enjoyed our convenient location and the nearby dining options, including Starbucks just below. We appreciate your feedback and look forward to welcoming you again soon! 🌟🏡✨""Thank you for your review! 😊 We're glad you enjoyed our convenient location and the nearby dining options, including Starbucks just below. We appreciate your feedback and look forward to welcoming you again soon! 🌟🏡✨""Thank you for your review! 😊 We're glad you enjoyed our convenient location and the nearby dining options, including Starbucks just below. We appreciate your feedback and look forward to welcoming you again soon! 🌟🏡✨"4o

Risposta dalla struttura: Thank you for your feedback! We appreciate your honest review and are glad to hear that your stay was okay. We apologize if the cleanliness did not fully meet your expectations, and we will work on improving our maintenance. Regarding the extra charge, our policy covers damages or stains that require special cleaning or replacement. We appreciate your understanding and hope to provide you with an even better experience in the future. Safe travels! 😊🏡"

Risposta dalla struttura: Dear Guest,Thank you for your candid feedback. We sincerely apologize for the issues you encountered during your stay, particularly the presence of pests, the non-functioning heater, and the safety concern with the kitchen utensils. These are unacceptable oversights, and we will address them immediately to ensure they do not happen again.We also regret the discrepancy between the photos and the actual room, as well as the delay in issuing a receipt. We understand how these issues can impact your experience, and we will work to improve our communication, room preparation, and overall standards.Your feedback is invaluable in helping us identify areas for improvement. We deeply regret that we fell short of your expectations and hope you might consider giving us another opportunity in the future to provide a better stay.Best regards,

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your experience at Shore Residences near Mall of Asia. We’re delighted to hear that you found the location convenient and enjoyed the friendliness and accommodating nature of our staff.We appreciate your understanding regarding the occasional noise from airplanes, as it is something beyond our control due to our proximity to the airport. We’re glad it didn’t detract too much from your overall pleasant stay.Your feedback is truly valuable, and we hope to welcome you back for another enjoyable visit in the future!Best regards,

Risposta dalla struttura: Thank you for your review! We're glad to hear you had a nice experience at Shore Residences and appreciated the kindness of our staff, the convenient location near the mall and food establishments, and the amenities. We look forward to welcoming you back again soon for another enjoyable stay!

Risposta dalla struttura: Thank you for your perfect rating and kind words! 😊 We're delighted to know you found the place clean, accessible, and our service accommodating. Your recommendation means a lot to us! Looking forward to hosting you again soon. 🌟🏡✨

Risposta dalla struttura: We sincerely apologize for the experience you had during your stay. We understand how important professionalism and helpful communication are, and we regret that we fell short of your expectations.Please be assured that we are taking your concerns seriously and will address them with our team to ensure this does not happen again. Your input helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. 💕

Risposta dalla struttura: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Your concerns about the delayed check-in, limited staff availability, and the presence of pests are deeply concerning to us. This is not the standard of service we aim to provide.We are currently addressing staffing challenges to ensure smoother check-ins even during busy periods. Additionally, we are reinforcing our pest control measures to maintain the cleanliness and comfort of our property. Regarding the logging process for bookings, we will revisit and improve our protocols to prevent inconvenience to our guests.Your comments are invaluable to us, and we will take immediate steps to improve. We hope to have the opportunity to welcome you back and provide a better experience in the future.