Hotel Melia a Parigi

The Maison Colbert hotel is in a great location. It is near Notre Dame and is near a few of the metro stations. There are tons of restaurants and eateries in the area as well if you venture out from the hotel. The hotel breakfast was rudimentary, but delicious and complementary. Around the fourth day of my stay, I realized that I had unfortunately left my safe open as I was in a hurry to go to the Eiffel Tower. When I returned to pay my driver in euros instead of my credit card, I realized that I had at least €400 unaccounted for that was in my safe. I totally regret not locking my safe. My room had been cleaned that morning, and I didn’t think anyone would need to enter. I forgot about evening turn down service. From that point forward I kept my do not enter sign on, and I personally cleaned my room at night in which Adam, a hotel representative, helped me with supplies, sheets, and any other items needed to ensure I had a clean space during the remainder of my day. The lack of hot water that existed for a day went unexplained but was fixed relatively quickly. That was helpful as I prefer not to clean with lukewarm water. I spoke with the general manager, I think his name was Franco Chesi. He assured me that there would be a thorough investigation and that this was the first time that anything of this nature had occurred regarding the missing euros. Mr. Chesi promised to update me and get back with me but the only thing the entire hotel staff did was attempt to pacify me verbally until the end of my stay. Though this hotel had mostly great reviews, there was a review that I read where someone else had a similar experience. So, I find it ironic that both of us were missing money and that our things had been gone through while it seems the hotel takes zero accountability. In fact, the likelihood of the hotel responding back like it did to the other guest, which was their staff is trustworthy, has been there for 20 years, and that the investigation showed no such issue, is highly probable. However, two different people having the same experience should say more, so guests beware. Moreover as an Executive member as I booked through Costco, I would employ Costco to be very mindful of the partnership with this hotel. Again, the reviews were so amazing, that I expected nothing less than an amazing experience as well. Also, during my stay, I did experience some rudeness from the front staff. Esti reprimanded me on a number of occasions despite my clear verbalization of the camera policy. She also proceeded to reprimand me for speaking with other guests despite not knowing the nature of the conversations. Esti assumed and was badly mistaken in her rebukes. Mr. Antonio was amazing, and I couldn’t ask for better service. I really enjoyed his tips and support. Adam was also extremely helpful, especially with my night cleaning. It was very hot during the day (and night while cleaning) as someone had turned off the main switch to the air conditi

Ottima posizione, la stazione metro è proprio alla ingresso dell hotel di preciso la linea 8 e 9. Il personale è cordiale, gentile e disponibile. La colazione buona offre vasta scelta dai tipici croissant francesi alla colazione salata continentale. Un unica pecca che le stanze sono piccolissime ed il condizionatore non funziona. A noi hanno dato una piccola stanza al 6 piano era silenziosa fortunatamente e anche calda (nel nostro weekend ha fatto freddissimo dai 0 a massimo 4 gradi), però il servizio in camera non era eccellete; abbiamo dovuto chiedere il doccia schiuma che era terminato. Non vale 4 stelle però è un valido Hotel nel cuore di parigini. Soprattuto per la posizione.

Abbiamo dormito 4 notti, camera spaziosa e anche attrezzata con bollitore e tazze in camera. Personale davvero molto cordiale e disponibile (ci hanno anche permesso di lasciare in albergo i bagagli per qualche ora dopo il check-out senza spese aggiuntive). Davvero ottima posizione per muoversi in città con la metro a due spessi. Assolutamente consigliato!

Siamo arrivati a 1.30 p.m. e davanti a noi c'era un gruppo di 4 ragazze.Nessuno ci ha salutati o ci ha aiutati con i bagagli e abbiamo pazientemente aspettato per il nostro turno. Nel frattempo, le ragazze sono state offerte un bicchiere di champagne durante il check-in... poi abbiamo iniziato il nostro check-in in procedura e la giovane donna davanti a noi era tutto tranne che di accogliere. Non ha riconosciuto il mio status di Gold Meliá e anche il fatto che per noi fosse una occasione speciale (come detto per posta elettronica) e la cosa peggiore è che non ha offerto champagne come dice per tutti gli altri clienti.Inoltre, nessuno ci ha accompagnati nella stanza e Quando siamo entrati non abbiamo trovato alcuna accoglienza, anche il bagno era mancato. Questa è la prima volta che arrivo in una 5 stelle Property a Parigi e riceverò tale “benvenuto” ....anche in un hotel di categorie inferiori ho sempre ricevuto quasi un sorriso e un atteggiamento più gentile.. L'hotel sembra molto bello e speriamo davvero che la situazione migliori perché finora abbastanza deludente...

The check-in staff were helpful. The restaurant breakfast buffet staff were very accommodating for gluten allergy that one of us has. The buffet food was very good. Bed was extremely comfortable. Hotel is very quiet. Bathroom was very clean. Good location for walking as well as picking up an Uber.